Coordinator/manager vs customer care manager

Differences between coordinator/manager and customer care manager duties and responsibilities

Coordinator/manager example responsibilities.

• Negotiate RFP for projects with clients and managing team and vendors to implement project plans at award sites.
• Coordinate and manage operations of special projects pertaining to retroactive claim denials from CMS, IPRO and other review agencies.
• Process managed care patients and communicate with all business partners to provide quality care and maximize reimbursement.
• Manage and update SharePoint database with department documents post upcoming calendar events and notify end users by email correspondence of changes.
• Insure office practices are in compliance with HIPAA regulation.
• Work with CMS in providing compensation and classification analysis services to DES.
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Customer care manager example responsibilities.

• Create and manage department documentation to meet ISO and FDA regulations.
• Manage and complete projects that are assigned to the CSM group.
• Plan, organize and manage all Medicare and Medicaid call center activities.
• Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
• Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
• Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.
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