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Coordinator/manager vs customer relations manager

The differences between coordinator/managers and customer relations managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a coordinator/manager, becoming a customer relations manager takes usually requires 2-4 years. Additionally, a customer relations manager has an average salary of $66,782, which is higher than the $49,749 average annual salary of a coordinator/manager.

The top three skills for a coordinator/manager include patients, social work and patient care. The most important skills for a customer relations manager are customer issues, customer relations, and customer satisfaction.

Coordinator/manager vs customer relations manager overview

Coordinator/ManagerCustomer Relations Manager
Yearly salary$49,749$66,782
Hourly rate$23.92$32.11
Growth rate12%8%
Number of jobs29,28861,089
Job satisfaction--
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 57%
Average age4742
Years of experience64

What does a coordinator/manager do?

A coordinator/manager is an individual who is responsible for supervising the day-to-day operations of a facility by following a set of policies and guidelines. Coordinators/managers collaborate with board members to ensure the overall quality of the facility and maintain inventory levels for all components and parts. They negotiate with vendors on contracts and fees as well as provides the overall budget for facility projects. Coordinators/managers must also train staff and employees regarding facility procedures and safety codes.

What does a customer relations manager do?

Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.

Coordinator/manager vs customer relations manager salary

Coordinator/managers and customer relations managers have different pay scales, as shown below.

Coordinator/ManagerCustomer Relations Manager
Average salary$49,749$66,782
Salary rangeBetween $26,000 And $93,000Between $42,000 And $104,000
Highest paying CityAtlanta, GAPleasanton, CA
Highest paying stateGeorgiaNevada
Best paying companySquareAmazon
Best paying industry-Automotive

Differences between coordinator/manager and customer relations manager education

There are a few differences between a coordinator/manager and a customer relations manager in terms of educational background:

Coordinator/ManagerCustomer Relations Manager
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 57%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Coordinator/manager vs customer relations manager demographics

Here are the differences between coordinator/managers' and customer relations managers' demographics:

Coordinator/ManagerCustomer Relations Manager
Average age4742
Gender ratioMale, 40.9% Female, 59.1%Male, 38.2% Female, 61.8%
Race ratioBlack or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.3% American Indian and Alaska Native, 0.6%Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%
LGBT Percentage8%16%

Differences between coordinator/manager and customer relations manager duties and responsibilities

Coordinator/manager example responsibilities.

  • Negotiate RFP for projects with clients and managing team and vendors to implement project plans at award sites.
  • Coordinate and manage operations of special projects pertaining to retroactive claim denials from CMS, IPRO and other review agencies.
  • Process managed care patients and communicate with all business partners to provide quality care and maximize reimbursement.
  • Manage and update SharePoint database with department documents post upcoming calendar events and notify end users by email correspondence of changes.
  • Insure office practices are in compliance with HIPAA regulation.
  • Work with CMS in providing compensation and classification analysis services to DES.
  • Show more

Customer relations manager example responsibilities.

  • Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
  • Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
  • Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
  • Collect and distribute payroll bi-weekly.
  • Complete payroll information require to include punch details and other payroll information as needed.
  • Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.
  • Show more

Coordinator/manager vs customer relations manager skills

Common coordinator/manager skills
  • Patients, 20%
  • Social Work, 14%
  • Patient Care, 10%
  • Oversight, 7%
  • Discharge Planning, 6%
  • Community Resources, 6%
Common customer relations manager skills
  • Customer Issues, 15%
  • Customer Relations, 13%
  • Customer Satisfaction, 12%
  • Dealership, 9%
  • Customer Complaints, 6%
  • Warranty Claims, 4%

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