Customer account representative vs customer service consultant

The differences between customer account representatives and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account representative and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a customer account representative include work ethic, inbound calls and customer orders. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.

Customer account representative vs customer service consultant overview

	Customer Account Representative	Customer Service Consultant
Yearly salary	$36,138	$37,471
Hourly rate	$17.37	$18.01
Growth rate	-4%	-4%
Number of jobs	269,549	225,026
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

What does a customer service consultant do?

A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.

Customer account representative vs customer service consultant salary

Customer account representatives and customer service consultants have different pay scales, as shown below.

	Customer Account Representative	Customer Service Consultant
Average salary	$36,138	$37,471
Salary range	Between $27,000 And $46,000	Between $20,000 And $68,000
Highest paying City	San Ramon, CA	Hartford, CT
Highest paying state	Alaska	Connecticut
Best paying company	Dairy Farmers of America	Accenture
Best paying industry	Finance	Technology

Differences between customer account representative and customer service consultant education

There are a few differences between a customer account representative and a customer service consultant in terms of educational background:

	Customer Account Representative	Customer Service Consultant
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer account representative vs customer service consultant demographics

Here are the differences between customer account representatives' and customer service consultants' demographics:

	Customer Account Representative	Customer Service Consultant
Average age	40	40
Gender ratio	Male, 46.2% Female, 53.8%	Male, 36.8% Female, 63.2%
Race ratio	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer account representative and customer service consultant duties and responsibilities

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Customer service consultant example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
Perform daily closeout procedures on POS.

Customer account representative vs customer service consultant skills

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

Common customer service consultant skills

Strong Customer Service, 50%
Customer Service, 11%
Strong Problem-Solving, 5%
Customer Calls, 4%
Troubleshoot, 4%
Customer Inquiries, 3%

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Customer Account Representative
Customer Account Representative vs Customer Service Consultant

Updated January 8, 2025

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