Customer account representative vs service representative

The differences between customer account representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account representative and a service representative. Additionally, a customer account representative has an average salary of $36,138, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a customer account representative include work ethic, inbound calls and customer orders. The most important skills for a service representative are customer service, client service, and patients.

Customer account representative vs service representative overview

	Customer Account Representative	Service Representative
Yearly salary	$36,138	$33,692
Hourly rate	$17.37	$16.20
Growth rate	-4%	-4%
Number of jobs	269,549	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Customer account representative vs service representative salary

Customer account representatives and service representatives have different pay scales, as shown below.

	Customer Account Representative	Service Representative
Average salary	$36,138	$33,692
Salary range	Between $27,000 And $46,000	Between $24,000 And $45,000
Highest paying City	San Ramon, CA	New York, NY
Highest paying state	Alaska	New York
Best paying company	Dairy Farmers of America	Northern Trust
Best paying industry	Finance	Government

Differences between customer account representative and service representative education

There are a few differences between a customer account representative and a service representative in terms of educational background:

	Customer Account Representative	Service Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Customer account representative vs service representative demographics

Here are the differences between customer account representatives' and service representatives' demographics:

	Customer Account Representative	Service Representative
Average age	40	40
Gender ratio	Male, 46.2% Female, 53.8%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer account representative and service representative duties and responsibilities

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Customer account representative vs service representative skills

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Customer Account Representative
Customer Account Representative vs Service Representative

Updated January 8, 2025

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