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The differences between customer care assistants and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care assistant and a customer service associate. Additionally, a customer care assistant has an average salary of $34,892, which is higher than the $31,709 average annual salary of a customer service associate.
The top three skills for a customer care assistant include home health, customer care and PET. The most important skills for a customer service associate are patients, sales floor, and plumbing.
| Customer Care Assistant | Customer Service Associate | |
| Yearly salary | $34,892 | $31,709 |
| Hourly rate | $16.77 | $15.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,940 | 380,943 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care assistant's primary responsibility is to assist potential customers and to handle concerns from existing clients through calls, correspondence, or face-to-face interactions. Their daily tasks include answering inquiries, providing price quotes, discussing product and service specifications, offering discounts, processing payments, issuing refunds or replacements, and solving issues promptly and professionally to ensure client satisfaction. Additionally, they must keep records of all procedures and transactions, which they report to managers regularly.
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Customer care assistants and customer service associates have different pay scales, as shown below.
| Customer Care Assistant | Customer Service Associate | |
| Average salary | $34,892 | $31,709 |
| Salary range | Between $25,000 And $47,000 | Between $24,000 And $40,000 |
| Highest paying City | New York, NY | Richmond, CA |
| Highest paying state | Alaska | California |
| Best paying company | Parkway | Fidelity Investments |
| Best paying industry | Automotive | Finance |
There are a few differences between a customer care assistant and a customer service associate in terms of educational background:
| Customer Care Assistant | Customer Service Associate | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care assistants' and customer service associates' demographics:
| Customer Care Assistant | Customer Service Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.3% Female, 70.7% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 13.4% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 7.7% White, 53.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |