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The differences between customer experience associates and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer experience associate and a customer service associate. Additionally, a customer service associate has an average salary of $31,709, which is higher than the $27,830 average annual salary of a customer experience associate.
The top three skills for a customer experience associate include customer service, customer inquiries and cash handling. The most important skills for a customer service associate are patients, sales floor, and plumbing.
| Customer Experience Associate | Customer Service Associate | |
| Yearly salary | $27,830 | $31,709 |
| Hourly rate | $13.38 | $15.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 199,193 | 380,943 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer experience associate mostly works in the retail and finance industries. Primarily, they ensure that a customer who patronizes and buys with the company's products and services have a good experience. It is part of their responsibility to pleasantly greeting guests, assisting them in finding products, interacting with customers by asking what service they are looking for, and resolve complaints. In addition, they are always good at communication and trained to interact with customers and ensure customer satisfaction.
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Customer experience associates and customer service associates have different pay scales, as shown below.
| Customer Experience Associate | Customer Service Associate | |
| Average salary | $27,830 | $31,709 |
| Salary range | Between $15,000 And $49,000 | Between $24,000 And $40,000 |
| Highest paying City | Boston, MA | Richmond, CA |
| Highest paying state | Massachusetts | California |
| Best paying company | Boehringer Ingelheim | Fidelity Investments |
| Best paying industry | Automotive | Finance |
There are a few differences between a customer experience associate and a customer service associate in terms of educational background:
| Customer Experience Associate | Customer Service Associate | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer experience associates' and customer service associates' demographics:
| Customer Experience Associate | Customer Service Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 31.6% Female, 68.4% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 11.7% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 7.5% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |