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Customer experience manager vs office manager

The differences between customer experience managers and office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer experience manager and an office manager. Additionally, a customer experience manager has an average salary of $75,178, which is higher than the $43,395 average annual salary of an office manager.

The top three skills for a customer experience manager include POS, customer engagement and front end. The most important skills for an office manager are customer service, patients, and financial statements.

Customer experience manager vs office manager overview

Customer Experience ManagerOffice Manager
Yearly salary$75,178$43,395
Hourly rate$36.14$20.86
Growth rate-4%-8%
Number of jobs80,73953,712
Job satisfaction45
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 44%
Average age4747
Years of experience66

What does a customer experience manager do?

A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers. Typically, they focus on designing & improving the customer experience. They also build solid relationships with clients that are fostered by collecting customer feedback in real-time and incorporate the feedback into the sales process to improve the overall customer experience.

What does an office manager do?

Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.

Customer experience manager vs office manager salary

Customer experience managers and office managers have different pay scales, as shown below.

Customer Experience ManagerOffice Manager
Average salary$75,178$43,395
Salary rangeBetween $41,000 And $137,000Between $30,000 And $62,000
Highest paying CitySan Francisco, CAWashington, DC
Highest paying stateWashingtonNew York
Best paying companyLatham & WatkinsMoody's
Best paying industry-Construction

Differences between customer experience manager and office manager education

There are a few differences between a customer experience manager and an office manager in terms of educational background:

Customer Experience ManagerOffice Manager
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 44%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Customer experience manager vs office manager demographics

Here are the differences between customer experience managers' and office managers' demographics:

Customer Experience ManagerOffice Manager
Average age4747
Gender ratioMale, 38.6% Female, 61.4%Male, 13.5% Female, 86.5%
Race ratioBlack or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.3% Asian, 5.5% White, 60.2% American Indian and Alaska Native, 0.6%Black or African American, 10.4% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between customer experience manager and office manager duties and responsibilities

Customer experience manager example responsibilities.

  • Manage the daily schedule and logistics for field technicians to achieve both cost effectiveness and company profitability.
  • Manage corporate Lexus training for all eligible associates at the dealership level.
  • Launch, manage, and edit web content of store s Facebook page.
  • Handle administrative duties, maintain employee files, hire new employees, and manage payroll and employee scheduling.
  • Manage medical profession clients and supervise staff in the preparation of client financial statements, Medicare cost reports and tax returns.
  • Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
  • Show more

Office manager example responsibilities.

  • Manage international team development of RFP for new MPLS global network services.
  • Produce around $100k month sales/ billings, AIA documents, and manage customer accounts.
  • Monitor and manage the HVAC environment and nightly office cleaning performance for maximum comfort, appearance and functionality.
  • Manage PMO office functions including creation of strategic plan, marketing of services, and resource and project planning.
  • Manage production of an RFP to source $60m in software and services and manage a subset of the subsequent implementation.
  • Manage daily functions and systems to ensure patients receive appropriate accommodations under HIPAA guidelines.
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Customer experience manager vs office manager skills

Common customer experience manager skills
  • POS, 20%
  • Customer Engagement, 17%
  • Front End, 15%
  • Product Knowledge, 7%
  • Customer Care, 6%
  • Customer Satisfaction, 4%
Common office manager skills
  • Customer Service, 19%
  • Patients, 13%
  • Financial Statements, 6%
  • Office Operations, 4%
  • Office Equipment, 4%
  • Scheduling Appointments, 4%

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