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The differences between customer program managers and category managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 8-10 years to become both a customer program manager and a category manager. Additionally, a customer program manager has an average salary of $105,176, which is higher than the $102,035 average annual salary of a category manager.
The top three skills for a customer program manager include customer service, project management and program management. The most important skills for a category manager are strategic sourcing, category strategy, and supplier performance.
| Customer Program Manager | Category Manager | |
| Yearly salary | $105,176 | $102,035 |
| Hourly rate | $50.57 | $49.06 |
| Growth rate | 10% | 10% |
| Number of jobs | 204,418 | 108,424 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 74% |
| Average age | 39 | 39 |
| Years of experience | 10 | 10 |
A customer program manager is responsible for maintaining healthy business relationships with clients and customers. Customer program managers supervise the overall project process of product management and ensure that the services strictly adhere to the customers' needs. A customer program manager identifies business opportunities by analyzing the current market trends to generate more resources for the business and increase revenues. They lead the program's concepts, manage the allocation of budget, and deliver high-quality outputs to the market.
Category managers are usually employed in the retail industry. They are primarily responsible for the sales enhancement of a specific group of products. The managers are involved in pricing, marketing, inventory, and vendor management. Their daily tasks include meeting with suppliers to talk about the plans, conducting orientation to the market research company, and updating category reports. Qualified applicants must have a degree in business administration or a related field as well as relevant job experience in a related job.
Customer program managers and category managers have different pay scales, as shown below.
| Customer Program Manager | Category Manager | |
| Average salary | $105,176 | $102,035 |
| Salary range | Between $76,000 And $145,000 | Between $74,000 And $138,000 |
| Highest paying City | Seattle, WA | San Francisco, CA |
| Highest paying state | Washington | Nevada |
| Best paying company | Meta | McKinsey & Company Inc |
| Best paying industry | Telecommunication | Manufacturing |
There are a few differences between a customer program manager and a category manager in terms of educational background:
| Customer Program Manager | Category Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 74% |
| Most common major | Business | Business |
| Most common college | University of Georgia | University of Georgia |
Here are the differences between customer program managers' and category managers' demographics:
| Customer Program Manager | Category Manager | |
| Average age | 39 | 39 |
| Gender ratio | Male, 59.5% Female, 40.5% | Male, 55.7% Female, 44.3% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 10% |