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Customer program manager vs category manager

The differences between customer program managers and category managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 8-10 years to become both a customer program manager and a category manager. Additionally, a customer program manager has an average salary of $105,176, which is higher than the $102,035 average annual salary of a category manager.

The top three skills for a customer program manager include customer service, project management and program management. The most important skills for a category manager are strategic sourcing, category strategy, and supplier performance.

Customer program manager vs category manager overview

Customer Program ManagerCategory Manager
Yearly salary$105,176$102,035
Hourly rate$50.57$49.06
Growth rate10%10%
Number of jobs204,418108,424
Job satisfaction-5
Most common degreeBachelor's Degree, 72%Bachelor's Degree, 74%
Average age3939
Years of experience1010

What does a customer program manager do?

A customer program manager is responsible for maintaining healthy business relationships with clients and customers. Customer program managers supervise the overall project process of product management and ensure that the services strictly adhere to the customers' needs. A customer program manager identifies business opportunities by analyzing the current market trends to generate more resources for the business and increase revenues. They lead the program's concepts, manage the allocation of budget, and deliver high-quality outputs to the market.

What does a category manager do?

Category managers are usually employed in the retail industry. They are primarily responsible for the sales enhancement of a specific group of products. The managers are involved in pricing, marketing, inventory, and vendor management. Their daily tasks include meeting with suppliers to talk about the plans, conducting orientation to the market research company, and updating category reports. Qualified applicants must have a degree in business administration or a related field as well as relevant job experience in a related job.

Customer program manager vs category manager salary

Customer program managers and category managers have different pay scales, as shown below.

Customer Program ManagerCategory Manager
Average salary$105,176$102,035
Salary rangeBetween $76,000 And $145,000Between $74,000 And $138,000
Highest paying CitySeattle, WASan Francisco, CA
Highest paying stateWashingtonNevada
Best paying companyMetaMcKinsey & Company Inc
Best paying industryTelecommunicationManufacturing

Differences between customer program manager and category manager education

There are a few differences between a customer program manager and a category manager in terms of educational background:

Customer Program ManagerCategory Manager
Most common degreeBachelor's Degree, 72%Bachelor's Degree, 74%
Most common majorBusinessBusiness
Most common collegeUniversity of GeorgiaUniversity of Georgia

Customer program manager vs category manager demographics

Here are the differences between customer program managers' and category managers' demographics:

Customer Program ManagerCategory Manager
Average age3939
Gender ratioMale, 59.5% Female, 40.5%Male, 55.7% Female, 44.3%
Race ratioBlack or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2%Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2%
LGBT Percentage10%10%

Differences between customer program manager and category manager duties and responsibilities

Customer program manager example responsibilities.

  • Manage low volume parts to PPAP requirements within on site manufacturing facility.
  • Assist in developing a custom MRP database to help manage the variety of documents.
  • Lead APQP launch teams and assist with engineering, quality, customer service, financial and manufacturing.
  • Manage source business through development and into production utilizing APQP process.
  • Manage the ERP implementation and integration with existing software for new corporate acquisitions.
  • Manage cross-functional teams including global communications, product/parts replacements, logistics and hardware fulfillment, warranty, and escalations.
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Category manager example responsibilities.

  • Lead team to manage predominantly seasonal fashion apparel by reacting to trends with appropriate buys and proactive exit strategies.
  • Manage and create purchase plans and OTB's.
  • Design and manage all BTL plans for the brands.
  • Manage multiple sources of data to mine for business voids and opportunities at both macro and micro levels.
  • Deliver profit and sales forecasts, manage merchandising budget, and used IRI data to produce optimal product mix.
  • Lead a high performance jewelry merchandising team in a digital commerce environment through television, e-commerce, and social media.
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Customer program manager vs category manager skills

Common customer program manager skills
  • Customer Service, 15%
  • Project Management, 12%
  • Program Management, 12%
  • CRM, 4%
  • Customer Feedback, 4%
  • Process Improvement, 4%
Common category manager skills
  • Strategic Sourcing, 8%
  • Category Strategy, 8%
  • Supplier Performance, 5%
  • Supplier Relationships, 4%
  • Customer Service, 4%
  • Cost Savings, 4%

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