Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer program managers and lead program managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a lead program manager has an average salary of $119,480, which is higher than the $105,176 average annual salary of a customer program manager.
The top three skills for a customer program manager include customer service, project management and program management. The most important skills for a lead program manager are project management, program management, and portfolio.
| Customer Program Manager | Lead Program Manager | |
| Yearly salary | $105,176 | $119,480 |
| Hourly rate | $50.57 | $57.44 |
| Growth rate | 10% | 6% |
| Number of jobs | 204,418 | 200,688 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 64% |
| Average age | 39 | 47 |
| Years of experience | 10 | - |
A customer program manager is responsible for maintaining healthy business relationships with clients and customers. Customer program managers supervise the overall project process of product management and ensure that the services strictly adhere to the customers' needs. A customer program manager identifies business opportunities by analyzing the current market trends to generate more resources for the business and increase revenues. They lead the program's concepts, manage the allocation of budget, and deliver high-quality outputs to the market.
A lead program manager is responsible for coordinating departmental projects and ensuring that the programs adhere to the business guidelines and functions to achieve long-term goals and objectives. Lead program managers strategize techniques in developing business plans and managing budget allocation across departments. They also coordinate with clients for progress updates and modify program plans as needed. A lead program manager must have excellent communication and leadership skills to finalize program outputs and assist the team in resolving project issues and delays.
Customer program managers and lead program managers have different pay scales, as shown below.
| Customer Program Manager | Lead Program Manager | |
| Average salary | $105,176 | $119,480 |
| Salary range | Between $76,000 And $145,000 | Between $89,000 And $158,000 |
| Highest paying City | Seattle, WA | Washington, DC |
| Highest paying state | Washington | Rhode Island |
| Best paying company | Meta | Airbnb |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a customer program manager and a lead program manager in terms of educational background:
| Customer Program Manager | Lead Program Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | University of Georgia | University of Pennsylvania |
Here are the differences between customer program managers' and lead program managers' demographics:
| Customer Program Manager | Lead Program Manager | |
| Average age | 39 | 47 |
| Gender ratio | Male, 59.5% Female, 40.5% | Male, 63.7% Female, 36.3% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 12.9% Asian, 9.1% White, 65.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |