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The differences between customer program managers and managers, program management can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 8-10 years to become a customer program manager, becoming a manager, program management takes usually requires 6-8 years. Additionally, a manager, program management has an average salary of $112,937, which is higher than the $105,176 average annual salary of a customer program manager.
The top three skills for a customer program manager include customer service, project management and program management. The most important skills for a manager, program management are project management, risk management, and process improvement.
| Customer Program Manager | Manager, Program Management | |
| Yearly salary | $105,176 | $112,937 |
| Hourly rate | $50.57 | $54.30 |
| Growth rate | 10% | 16% |
| Number of jobs | 204,418 | 271,873 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 67% |
| Average age | 39 | 47 |
| Years of experience | 10 | 8 |
A customer program manager is responsible for maintaining healthy business relationships with clients and customers. Customer program managers supervise the overall project process of product management and ensure that the services strictly adhere to the customers' needs. A customer program manager identifies business opportunities by analyzing the current market trends to generate more resources for the business and increase revenues. They lead the program's concepts, manage the allocation of budget, and deliver high-quality outputs to the market.
A program management manager is an individual who guides project managers and oversees and coordinates an organization's projects, products, and other strategic initiatives. The day-to-day responsibilities of a program manager include planning the overall program, managing the program's budget and the main program documents, and defining the program governance. The requirements to qualify for the program manager position including possessing a good managerial, business, and problem-solving skills and possessing a bachelor's or master's degree in business, management, or a related field.
Customer program managers and managers, program management have different pay scales, as shown below.
| Customer Program Manager | Manager, Program Management | |
| Average salary | $105,176 | $112,937 |
| Salary range | Between $76,000 And $145,000 | Between $82,000 And $155,000 |
| Highest paying City | Seattle, WA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Meta | Meta |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a customer program manager and a manager, program management in terms of educational background:
| Customer Program Manager | Manager, Program Management | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | University of Georgia | Carnegie Mellon University |
Here are the differences between customer program managers' and managers, program management' demographics:
| Customer Program Manager | Manager, Program Management | |
| Average age | 39 | 47 |
| Gender ratio | Male, 59.5% Female, 40.5% | Male, 58.3% Female, 41.7% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.7% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 11% |