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The differences between customer program managers and planning managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 8-10 years to become both a customer program manager and a planning manager. Additionally, a customer program manager has an average salary of $105,176, which is higher than the $98,486 average annual salary of a planning manager.
The top three skills for a customer program manager include customer service, project management and program management. The most important skills for a planning manager are project management, customer service, and strong analytical.
| Customer Program Manager | Planning Manager | |
| Yearly salary | $105,176 | $98,486 |
| Hourly rate | $50.57 | $47.35 |
| Growth rate | 10% | 10% |
| Number of jobs | 204,418 | 137,190 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 72% |
| Average age | 39 | 39 |
| Years of experience | 10 | 10 |
A customer program manager is responsible for maintaining healthy business relationships with clients and customers. Customer program managers supervise the overall project process of product management and ensure that the services strictly adhere to the customers' needs. A customer program manager identifies business opportunities by analyzing the current market trends to generate more resources for the business and increase revenues. They lead the program's concepts, manage the allocation of budget, and deliver high-quality outputs to the market.
Planning managers perform various duties and responsibilities for an organization. These include planning and monitoring a project or department's budget, production schedule, and inventory, creating reports of new plans, programs, and regulations, and ensuring development proposals comply with requirements and regulations. Additionally, planning managers are expected to serve as an intermediary between developers, government entities, businesses, and communities. They also oversee site plans, rezoning, and special-use permits, set schedules for the project, and supervise other personnel such as developers and consultants.
Customer program managers and planning managers have different pay scales, as shown below.
| Customer Program Manager | Planning Manager | |
| Average salary | $105,176 | $98,486 |
| Salary range | Between $76,000 And $145,000 | Between $71,000 And $135,000 |
| Highest paying City | Seattle, WA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Meta | ZS |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a customer program manager and a planning manager in terms of educational background:
| Customer Program Manager | Planning Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | University of Georgia | University of Georgia |
Here are the differences between customer program managers' and planning managers' demographics:
| Customer Program Manager | Planning Manager | |
| Average age | 39 | 39 |
| Gender ratio | Male, 59.5% Female, 40.5% | Male, 64.1% Female, 35.9% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 10% |