Customer sales representative vs customer service administrative assistant

The differences between customer sales representatives and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer sales representative, becoming a customer service administrative assistant takes usually requires 1-2 years. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $33,741 average annual salary of a customer service administrative assistant.

The top three skills for a customer sales representative include customer service, product knowledge and customer sales. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.

Customer sales representative vs customer service administrative assistant overview

	Customer Sales Representative	Customer Service Administrative Assistant
Yearly salary	$38,744	$33,741
Hourly rate	$18.63	$16.22
Growth rate	-4%	-8%
Number of jobs	303,801	93,535
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 38%
Average age	40	50
Years of experience	12	2

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

What does a customer service administrative assistant do?

A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.

Customer sales representative vs customer service administrative assistant salary

Customer sales representatives and customer service administrative assistants have different pay scales, as shown below.

	Customer Sales Representative	Customer Service Administrative Assistant
Average salary	$38,744	$33,741
Salary range	Between $27,000 And $54,000	Between $28,000 And $40,000
Highest paying City	Santa Rosa, CA	Everett, WA
Highest paying state	Hawaii	Washington
Best paying company	Merck	Uline
Best paying industry	Finance	Finance

Differences between customer sales representative and customer service administrative assistant education

There are a few differences between a customer sales representative and a customer service administrative assistant in terms of educational background:

	Customer Sales Representative	Customer Service Administrative Assistant
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	Western Carolina University

Customer sales representative vs customer service administrative assistant demographics

Here are the differences between customer sales representatives' and customer service administrative assistants' demographics:

	Customer Sales Representative	Customer Service Administrative Assistant
Average age	40	50
Gender ratio	Male, 44.9% Female, 55.1%	Male, 10.7% Female, 89.3%
Race ratio	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	6%

Differences between customer sales representative and customer service administrative assistant duties and responsibilities

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Customer service administrative assistant example responsibilities.

Manage customers' database accounts and records, perform customer verification and process applications, orders and requests utilizing QuickBooks.
Provide support to accounting personnel with data entry into QuickBooks and document processing
Coordinate with clients, vendors, lawyers, CPA, and other employees.
Edited/Maintain the official Herzing program and course outlines on the Herzing SharePoint intranet site.
Provide outstanding administrative support to the third partner, while establishing and coordinating overall departmental functionality of 16 staff CPA team.
Assist manager with development of PowerPoint presentations for prospective customers.

Customer sales representative vs customer service administrative assistant skills

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

Common customer service administrative assistant skills

Data Entry, 24%
Purchase Orders, 6%
Payroll, 6%
Scheduling Appointments, 5%
Front Desk, 3%
Travel Arrangements, 3%

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Customer Sales Representative
Customer Sales Representative vs Customer Service Administrative Assistant

Updated January 8, 2025

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