Customer service administrator vs customer service administrative assistant

The differences between customer service administrators and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer service administrator, becoming a customer service administrative assistant takes usually requires 1-2 years. Additionally, a customer service administrator has an average salary of $35,824, which is higher than the $33,741 average annual salary of a customer service administrative assistant.

The top three skills for a customer service administrator include strong customer service, data entry and post sales. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.

Customer service administrator vs customer service administrative assistant overview

	Customer Service Administrator	Customer Service Administrative Assistant
Yearly salary	$35,824	$33,741
Hourly rate	$17.22	$16.22
Growth rate	-4%	-8%
Number of jobs	247,315	93,535
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 38%
Average age	40	50
Years of experience	12	2

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

What does a customer service administrative assistant do?

A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.

Customer service administrator vs customer service administrative assistant salary

Customer service administrators and customer service administrative assistants have different pay scales, as shown below.

	Customer Service Administrator	Customer Service Administrative Assistant
Average salary	$35,824	$33,741
Salary range	Between $28,000 And $45,000	Between $28,000 And $40,000
Highest paying City	Fremont, CA	Everett, WA
Highest paying state	Alaska	Washington
Best paying company	Westinghouse Appliances Australia	Uline
Best paying industry	Technology	Finance

Differences between customer service administrator and customer service administrative assistant education

There are a few differences between a customer service administrator and a customer service administrative assistant in terms of educational background:

	Customer Service Administrator	Customer Service Administrative Assistant
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	Western Carolina University

Customer service administrator vs customer service administrative assistant demographics

Here are the differences between customer service administrators' and customer service administrative assistants' demographics:

	Customer Service Administrator	Customer Service Administrative Assistant
Average age	40	50
Gender ratio	Male, 20.3% Female, 79.7%	Male, 10.7% Female, 89.3%
Race ratio	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	6%

Differences between customer service administrator and customer service administrative assistant duties and responsibilities

Customer service administrator example responsibilities.

Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Manage cleanliness and organization of work area and equipment.
Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.

Customer service administrative assistant example responsibilities.

Manage customers' database accounts and records, perform customer verification and process applications, orders and requests utilizing QuickBooks.
Provide support to accounting personnel with data entry into QuickBooks and document processing
Coordinate with clients, vendors, lawyers, CPA, and other employees.
Edited/Maintain the official Herzing program and course outlines on the Herzing SharePoint intranet site.
Provide outstanding administrative support to the third partner, while establishing and coordinating overall departmental functionality of 16 staff CPA team.
Assist manager with development of PowerPoint presentations for prospective customers.

Customer service administrator vs customer service administrative assistant skills

Common customer service administrator skills

Strong Customer Service, 22%
Data Entry, 11%
Post Sales, 5%
Customer Inquiries, 5%
Purchase Orders, 3%
PowerPoint, 3%

Common customer service administrative assistant skills

Data Entry, 24%
Purchase Orders, 6%
Payroll, 6%
Scheduling Appointments, 5%
Front Desk, 3%
Travel Arrangements, 3%

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Customer Service Administrator
Customer Service Administrator vs Customer Service Administrative Assistant

Updated January 8, 2025

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