Customer service administrator vs customer service representative

The differences between customer service administrators and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service administrator and a customer service representative. Additionally, a customer service administrator has an average salary of $35,824, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a customer service administrator include strong customer service, data entry and post sales. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Customer service administrator vs customer service representative overview

	Customer Service Administrator	Customer Service Representative
Yearly salary	$35,824	$32,260
Hourly rate	$17.22	$15.51
Growth rate	-4%	-4%
Number of jobs	247,315	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 45%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Customer service administrator vs customer service representative salary

Customer service administrators and customer service representatives have different pay scales, as shown below.

	Customer Service Administrator	Customer Service Representative
Average salary	$35,824	$32,260
Salary range	Between $28,000 And $45,000	Between $25,000 And $41,000
Highest paying City	Fremont, CA	Des Moines, WA
Highest paying state	Alaska	Washington
Best paying company	Westinghouse Appliances Australia	Oracle
Best paying industry	Technology	Insurance

Differences between customer service administrator and customer service representative education

There are a few differences between a customer service administrator and a customer service representative in terms of educational background:

	Customer Service Administrator	Customer Service Representative
Most common degree	Bachelor's Degree, 45%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Customer service administrator vs customer service representative demographics

Here are the differences between customer service administrators' and customer service representatives' demographics:

	Customer Service Administrator	Customer Service Representative
Average age	40	40
Gender ratio	Male, 20.3% Female, 79.7%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service administrator and customer service representative duties and responsibilities

Customer service administrator example responsibilities.

Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Manage cleanliness and organization of work area and equipment.
Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Customer service administrator vs customer service representative skills

Common customer service administrator skills

Strong Customer Service, 22%
Data Entry, 11%
Post Sales, 5%
Customer Inquiries, 5%
Purchase Orders, 3%
PowerPoint, 3%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Office and Administrative Industry
Customer Service Administrator
Customer Service Administrator vs Customer Service Representative

Updated January 8, 2025

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