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The differences between customer service agents and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service agent and a customer service liaison. Additionally, a customer service liaison has an average salary of $36,143, which is higher than the $29,598 average annual salary of a customer service agent.
The top three skills for a customer service agent include check-in, reservations and inbound calls. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.
| Customer Service Agent | Customer Service Liaison | |
| Yearly salary | $29,598 | $36,143 |
| Hourly rate | $14.23 | $17.38 |
| Growth rate | -4% | -4% |
| Number of jobs | 219,115 | 206,705 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 34% | Bachelor's Degree, 54% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Customer service agents are employees assigned to answer incoming calls to their company's service hotline. They are equipped with proper training on company products and policies so that they can assist customers. Agents answer customer's inquiries, guide them through steps that they may need to take, and take note of customer complaints. For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments. They also try to mitigate any problems that may arise. Customer service agents should be patient, and should also have good communication and problem-solving skills.
Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.
Customer service agents and customer service liaisons have different pay scales, as shown below.
| Customer Service Agent | Customer Service Liaison | |
| Average salary | $29,598 | $36,143 |
| Salary range | Between $23,000 And $37,000 | Between $27,000 And $47,000 |
| Highest paying City | Boston, MA | Washington, DC |
| Highest paying state | Alaska | California |
| Best paying company | Uline | Pwc |
| Best paying industry | Technology | Technology |
There are a few differences between a customer service agent and a customer service liaison in terms of educational background:
| Customer Service Agent | Customer Service Liaison | |
| Most common degree | Bachelor's Degree, 34% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service agents' and customer service liaisons' demographics:
| Customer Service Agent | Customer Service Liaison | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.5% Female, 64.5% | Male, 35.5% Female, 64.5% |
| Race ratio | Black or African American, 11.8% Unknown, 5.7% Hispanic or Latino, 21.0% Asian, 6.8% White, 54.0% American Indian and Alaska Native, 0.8% | Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |