Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service agents and guest services agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service agent has an average salary of $29,598, which is higher than the $29,063 average annual salary of a guest services agent.
The top three skills for a customer service agent include check-in, reservations and inbound calls. The most important skills for a guest services agent are reservations, computer system, and hotel services.
| Customer Service Agent | Guest Services Agent | |
| Yearly salary | $29,598 | $29,063 |
| Hourly rate | $14.23 | $13.97 |
| Growth rate | -4% | - |
| Number of jobs | 219,115 | 94,858 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 34% | Bachelor's Degree, 50% |
| Average age | 40 | 37 |
| Years of experience | 12 | - |
Customer service agents are employees assigned to answer incoming calls to their company's service hotline. They are equipped with proper training on company products and policies so that they can assist customers. Agents answer customer's inquiries, guide them through steps that they may need to take, and take note of customer complaints. For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments. They also try to mitigate any problems that may arise. Customer service agents should be patient, and should also have good communication and problem-solving skills.
Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information. They organize housekeeping, transport providers, porters, and kitchen staff to meet the requirements of guests. They also resolve issues and deal with disappointed guests' complaints and coordinate third party services, including taxis, rental cars, tour guides, and airport transfers.
Customer service agents and guest services agents have different pay scales, as shown below.
| Customer Service Agent | Guest Services Agent | |
| Average salary | $29,598 | $29,063 |
| Salary range | Between $23,000 And $37,000 | Between $23,000 And $36,000 |
| Highest paying City | Boston, MA | Seattle, WA |
| Highest paying state | Alaska | Washington |
| Best paying company | Uline | East-West Center |
| Best paying industry | Technology | Hospitality |
There are a few differences between a customer service agent and a guest services agent in terms of educational background:
| Customer Service Agent | Guest Services Agent | |
| Most common degree | Bachelor's Degree, 34% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service agents' and guest services agents' demographics:
| Customer Service Agent | Guest Services Agent | |
| Average age | 40 | 37 |
| Gender ratio | Male, 35.5% Female, 64.5% | Male, 33.6% Female, 66.4% |
| Race ratio | Black or African American, 11.8% Unknown, 5.7% Hispanic or Latino, 21.0% Asian, 6.8% White, 54.0% American Indian and Alaska Native, 0.8% | Black or African American, 10.4% Unknown, 7.0% Hispanic or Latino, 20.3% Asian, 10.3% White, 50.3% American Indian and Alaska Native, 1.6% |
| LGBT Percentage | 7% | 13% |