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The differences between customer service associate/cashiers and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service associate/cashier and a customer service trainer. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a customer service associate/cashier include front end, cash handling and customer service. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Service Associate/Cashier | Customer Service Trainer | |
| Yearly salary | $26,933 | $32,452 |
| Hourly rate | $12.95 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 253,728 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer service associate/cashiers and customer service trainers have different pay scales, as shown below.
| Customer Service Associate/Cashier | Customer Service Trainer | |
| Average salary | $26,933 | $32,452 |
| Salary range | Between $21,000 And $33,000 | Between $25,000 And $40,000 |
| Highest paying City | - | Tacoma, WA |
| Highest paying state | - | Alaska |
| Best paying company | - | Salesforce |
| Best paying industry | - | Telecommunication |
There are a few differences between a customer service associate/cashier and a customer service trainer in terms of educational background:
| Customer Service Associate/Cashier | Customer Service Trainer | |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service associate/cashiers' and customer service trainers' demographics:
| Customer Service Associate/Cashier | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 24.4% Female, 75.6% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |