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The differences between customer service associate/cashiers and service desk associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service associate/cashier and a service desk associate. Additionally, a service desk associate has an average salary of $40,699, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a customer service associate/cashier include front end, cash handling and customer service. The most important skills for a service desk associate are service desk, customer service, and sales floor.
| Customer Service Associate/Cashier | Service Desk Associate | |
| Yearly salary | $26,933 | $40,699 |
| Hourly rate | $12.95 | $19.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 253,728 | 99,676 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
A service desk associate will answer and respond to the inquiries and requests from both employees and customers, either through telephone calls, emails, or in person. Your duties as a service desk associate will vary depending on the sector you work in. These duties may include capturing and validating queries and issues for processing, communicating with users via different channels, and advising users on the appropriate action to address their concerns. You will also be responsible for escalating unresolved issues to a much higher support level and providing security support and advice.
Customer service associate/cashiers and service desk associates have different pay scales, as shown below.
| Customer Service Associate/Cashier | Service Desk Associate | |
| Average salary | $26,933 | $40,699 |
| Salary range | Between $21,000 And $33,000 | Between $15,000 And $105,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between a customer service associate/cashier and a service desk associate in terms of educational background:
| Customer Service Associate/Cashier | Service Desk Associate | |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service associate/cashiers' and service desk associates' demographics:
| Customer Service Associate/Cashier | Service Desk Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 24.4% Female, 75.6% | Male, 23.6% Female, 76.4% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |