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Customer service attendant vs customer service administrator

The differences between customer service attendants and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service attendant and a customer service administrator. Additionally, a customer service administrator has an average salary of $35,824, which is higher than the $30,946 average annual salary of a customer service attendant.

The top three skills for a customer service attendant include strong customer service, customer service and cleanliness. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.

Customer service attendant vs customer service administrator overview

Customer Service AttendantCustomer Service Administrator
Yearly salary$30,946$35,824
Hourly rate$14.88$17.22
Growth rate-4%-4%
Number of jobs292,907247,315
Job satisfaction--
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 45%
Average age4040
Years of experience1212

Customer service attendant vs customer service administrator salary

Customer service attendants and customer service administrators have different pay scales, as shown below.

Customer Service AttendantCustomer Service Administrator
Average salary$30,946$35,824
Salary rangeBetween $24,000 And $39,000Between $28,000 And $45,000
Highest paying CitySeattle, WAFremont, CA
Highest paying stateWashingtonAlaska
Best paying companySalesforceWestinghouse Appliances Australia
Best paying industryTechnologyTechnology

Differences between customer service attendant and customer service administrator education

There are a few differences between a customer service attendant and a customer service administrator in terms of educational background:

Customer Service AttendantCustomer Service Administrator
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 45%
Most common majorBusinessBusiness
Most common college--

Customer service attendant vs customer service administrator demographics

Here are the differences between customer service attendants' and customer service administrators' demographics:

Customer Service AttendantCustomer Service Administrator
Average age4040
Gender ratioMale, 48.4% Female, 51.6%Male, 20.3% Female, 79.7%
Race ratioBlack or African American, 11.1% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 6.2% White, 55.7% American Indian and Alaska Native, 0.8%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer service attendant and customer service administrator duties and responsibilities

Customer service attendant example responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Assess customer orders for accuracy, cleanliness and organization of customer area.
  • Assist in cashiering and point of sale (POS) system procedures during busy hours.
  • Operate POS system, enter accurate amounts and totals; provide exact change for all transactions.
  • Carry and unload groceries accordingly.
  • Bag groceries and organize inventory displays.
  • Show more

Customer service administrator example responsibilities.

  • Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
  • Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
  • Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
  • Manage cleanliness and organization of work area and equipment.
  • Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
  • Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.
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Customer service attendant vs customer service administrator skills

Common customer service attendant skills
  • Strong Customer Service, 57%
  • Customer Service, 16%
  • Cleanliness, 6%
  • Front Desk, 3%
  • Perform Routine Maintenance, 3%
  • CPR, 2%
Common customer service administrator skills
  • Strong Customer Service, 22%
  • Data Entry, 11%
  • Post Sales, 5%
  • Customer Inquiries, 5%
  • Purchase Orders, 3%
  • PowerPoint, 3%

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