Customer service attendant vs customer service representative

The differences between customer service attendants and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service attendant and a customer service representative. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $30,946 average annual salary of a customer service attendant.

The top three skills for a customer service attendant include strong customer service, customer service and cleanliness. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Customer service attendant vs customer service representative overview

	Customer Service Attendant	Customer Service Representative
Yearly salary	$30,946	$32,260
Hourly rate	$14.88	$15.51
Growth rate	-4%	-4%
Number of jobs	292,907	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 39%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Customer service attendant vs customer service representative salary

Customer service attendants and customer service representatives have different pay scales, as shown below.

	Customer Service Attendant	Customer Service Representative
Average salary	$30,946	$32,260
Salary range	Between $24,000 And $39,000	Between $25,000 And $41,000
Highest paying City	Seattle, WA	Des Moines, WA
Highest paying state	Washington	Washington
Best paying company	Salesforce	Oracle
Best paying industry	Technology	Insurance

Differences between customer service attendant and customer service representative education

There are a few differences between a customer service attendant and a customer service representative in terms of educational background:

	Customer Service Attendant	Customer Service Representative
Most common degree	Bachelor's Degree, 39%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Customer service attendant vs customer service representative demographics

Here are the differences between customer service attendants' and customer service representatives' demographics:

	Customer Service Attendant	Customer Service Representative
Average age	40	40
Gender ratio	Male, 48.4% Female, 51.6%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 11.1% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 6.2% White, 55.7% American Indian and Alaska Native, 0.8%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service attendant and customer service representative duties and responsibilities

Customer service attendant example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Assess customer orders for accuracy, cleanliness and organization of customer area.
Assist in cashiering and point of sale (POS) system procedures during busy hours.
Operate POS system, enter accurate amounts and totals; provide exact change for all transactions.
Carry and unload groceries accordingly.
Bag groceries and organize inventory displays.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Customer service attendant vs customer service representative skills

Common customer service attendant skills

Strong Customer Service, 57%
Customer Service, 16%
Cleanliness, 6%
Front Desk, 3%
Perform Routine Maintenance, 3%
CPR, 2%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Customer Service Attendant
Customer Service Attendant vs Customer Service Representative

Updated January 8, 2025

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