Customer service attendant vs customer service representative manager

Differences between customer service attendant and customer service representative manager duties and responsibilities

Customer service attendant example responsibilities.

• Manage and calculate daily cash deposits and prepare daily payroll ledgers.
• Assess customer orders for accuracy, cleanliness and organization of customer area.
• Assist in cashiering and point of sale (POS) system procedures during busy hours.
• Operate POS system, enter accurate amounts and totals; provide exact change for all transactions.
• Carry and unload groceries accordingly.
• Bag groceries and organize inventory displays.
Show more

Customer service representative manager example responsibilities.

• Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
• Manage AP and ordered/maintain office supplies.
• Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
• Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
• Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Show more