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The differences between customer service experts and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service expert and an associate customer service representative. Additionally, a customer service expert has an average salary of $99,957, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for a customer service expert include cleanliness, customer service and reservations. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
A customer service expert is responsible for providing excellent customer by responding to the customers' inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed. They check customer accounts, resolve billing issues, and monitor product delivery details. A customer service expert must have excellent communication and organizational skills, especially the knowledge of sales techniques, to sell services that would increase the company's revenues and profitability.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Customer service experts and associate customer service representatives have different pay scales, as shown below.
| Customer Service Expert | Associate Customer Service Representative | |
| Average salary | $99,957 | $35,215 |
| Salary range | Between $57,000 And $173,000 | Between $26,000 And $46,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | Massachusetts |
| Best paying company | SAP | Deutsche Bank |
| Best paying industry | - | Finance |
There are a few differences between a customer service expert and an associate customer service representative in terms of educational background:
| Customer Service Expert | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service experts' and associate customer service representatives' demographics:
| Customer Service Expert | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 11.6% Unknown, 5.6% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.8% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |