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The differences between customer service experts and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service expert and a customer sales representative. Additionally, a customer service expert has an average salary of $99,957, which is higher than the $38,744 average annual salary of a customer sales representative.
The top three skills for a customer service expert include cleanliness, customer service and reservations. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.
A customer service expert is responsible for providing excellent customer by responding to the customers' inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed. They check customer accounts, resolve billing issues, and monitor product delivery details. A customer service expert must have excellent communication and organizational skills, especially the knowledge of sales techniques, to sell services that would increase the company's revenues and profitability.
The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.
Customer service experts and customer sales representatives have different pay scales, as shown below.
| Customer Service Expert | Customer Sales Representative | |
| Average salary | $99,957 | $38,744 |
| Salary range | Between $57,000 And $173,000 | Between $27,000 And $54,000 |
| Highest paying City | San Francisco, CA | Santa Rosa, CA |
| Highest paying state | California | Hawaii |
| Best paying company | SAP | Merck |
| Best paying industry | - | Finance |
There are a few differences between a customer service expert and a customer sales representative in terms of educational background:
| Customer Service Expert | Customer Sales Representative | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service experts' and customer sales representatives' demographics:
| Customer Service Expert | Customer Sales Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 44.9% Female, 55.1% |
| Race ratio | Black or African American, 11.6% Unknown, 5.6% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.8% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |