Customer service expert vs customer service advisor

Differences between customer service expert and customer service advisor duties and responsibilities

Customer service expert example responsibilities.

• Manage produce cleanliness and preparation.
• Develop and execute training programs for new hires at the POS.
• Receive and distribute inventory, operate cash register and POS machine, problem solving, and assisting customers.
• Develop PowerPoint presentations, new tracking systems and reports that are praised for their quality, comprehensiveness and timeliness.
• Process transactions such as deposits, retirement savings plan contributions, ATM transactions, night deposits, and mail deposits.
• Answer inquiries about bank deposit products and service charges; ATM debit card usage; and checking and savings account transactions.
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Customer service advisor example responsibilities.

• Manage the largest client pool in all of Finland, and update the CRM accordingly.
• Manage bi-weekly payroll duties and employment documentation.
• Provide excellent customer service and maintain cleanliness of work area
• Used all CRM systems to provide exceptional service to customers for the entire order process cycle
• Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
• Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.
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