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The differences between customer service experts and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service expert and a customer service clerk. Additionally, a customer service expert has an average salary of $99,957, which is higher than the $33,566 average annual salary of a customer service clerk.
The top three skills for a customer service expert include cleanliness, customer service and reservations. The most important skills for a customer service clerk are customer service, basic math, and front end.
A customer service expert is responsible for providing excellent customer by responding to the customers' inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed. They check customer accounts, resolve billing issues, and monitor product delivery details. A customer service expert must have excellent communication and organizational skills, especially the knowledge of sales techniques, to sell services that would increase the company's revenues and profitability.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Customer service experts and customer service clerks have different pay scales, as shown below.
| Customer Service Expert | Customer Service Clerk | |
| Average salary | $99,957 | $33,566 |
| Salary range | Between $57,000 And $173,000 | Between $26,000 And $42,000 |
| Highest paying City | San Francisco, CA | Anchorage, AK |
| Highest paying state | California | Alaska |
| Best paying company | SAP | United States Courts |
| Best paying industry | - | Retail |
There are a few differences between a customer service expert and a customer service clerk in terms of educational background:
| Customer Service Expert | Customer Service Clerk | |
| Most common degree | Bachelor's Degree, 41% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service experts' and customer service clerks' demographics:
| Customer Service Expert | Customer Service Clerk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 11.6% Unknown, 5.6% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |