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The differences between customer service experts and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service expert and a customer service desk. Additionally, a customer service expert has an average salary of $99,957, which is higher than the $34,599 average annual salary of a customer service desk.
The top three skills for a customer service expert include cleanliness, customer service and reservations. The most important skills for a customer service desk are service desk, customer service, and strong customer service.
A customer service expert is responsible for providing excellent customer by responding to the customers' inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed. They check customer accounts, resolve billing issues, and monitor product delivery details. A customer service expert must have excellent communication and organizational skills, especially the knowledge of sales techniques, to sell services that would increase the company's revenues and profitability.
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
Customer service experts and customer service desks have different pay scales, as shown below.
| Customer Service Expert | Customer Service Desk | |
| Average salary | $99,957 | $34,599 |
| Salary range | Between $57,000 And $173,000 | Between $25,000 And $47,000 |
| Highest paying City | San Francisco, CA | Atwater, CA |
| Highest paying state | California | Alaska |
| Best paying company | SAP | SAIC |
| Best paying industry | - | Manufacturing |
There are a few differences between a customer service expert and a customer service desk in terms of educational background:
| Customer Service Expert | Customer Service Desk | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service experts' and customer service desks' demographics:
| Customer Service Expert | Customer Service Desk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.6% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.8% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |