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The differences between customer service experts and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service expert and a customer service liaison. Additionally, a customer service expert has an average salary of $99,957, which is higher than the $36,143 average annual salary of a customer service liaison.
The top three skills for a customer service expert include cleanliness, customer service and reservations. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.
A customer service expert is responsible for providing excellent customer by responding to the customers' inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed. They check customer accounts, resolve billing issues, and monitor product delivery details. A customer service expert must have excellent communication and organizational skills, especially the knowledge of sales techniques, to sell services that would increase the company's revenues and profitability.
Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.
Customer service experts and customer service liaisons have different pay scales, as shown below.
| Customer Service Expert | Customer Service Liaison | |
| Average salary | $99,957 | $36,143 |
| Salary range | Between $57,000 And $173,000 | Between $27,000 And $47,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | California |
| Best paying company | SAP | Pwc |
| Best paying industry | - | Technology |
There are a few differences between a customer service expert and a customer service liaison in terms of educational background:
| Customer Service Expert | Customer Service Liaison | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service experts' and customer service liaisons' demographics:
| Customer Service Expert | Customer Service Liaison | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 35.5% Female, 64.5% |
| Race ratio | Black or African American, 11.6% Unknown, 5.6% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.8% | Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |