Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service experts and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service expert and a sales associate and customer service. Additionally, a customer service expert has an average salary of $99,957, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a customer service expert include cleanliness, customer service and reservations. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.
A customer service expert is responsible for providing excellent customer by responding to the customers' inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed. They check customer accounts, resolve billing issues, and monitor product delivery details. A customer service expert must have excellent communication and organizational skills, especially the knowledge of sales techniques, to sell services that would increase the company's revenues and profitability.
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
Customer service experts and sales associate and customer services have different pay scales, as shown below.
| Customer Service Expert | Sales Associate And Customer Service | |
| Average salary | $99,957 | $28,654 |
| Salary range | Between $57,000 And $173,000 | Between $21,000 And $38,000 |
| Highest paying City | San Francisco, CA | Bellevue, WA |
| Highest paying state | California | Connecticut |
| Best paying company | SAP | GEICO |
| Best paying industry | - | Manufacturing |
There are a few differences between a customer service expert and a sales associate and customer service in terms of educational background:
| Customer Service Expert | Sales Associate And Customer Service | |
| Most common degree | Bachelor's Degree, 41% | High School Diploma, 34% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service experts' and sales associate and customer services' demographics:
| Customer Service Expert | Sales Associate And Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 39.8% Female, 60.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.6% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.8% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |