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Customer service supervisor jobs in Grand Forks, ND

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Customer Experience Manager
  • Assistant Service Manager

    Texas Roadhouse 4.4company rating

    Customer service supervisor job in Grand Forks, ND

    At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie? Texas Roadhouse is looking for a legendary Assistant Service Manager to assist the Service Manager in managing the Front of House daily operations. If you have a passion for Legendary Food, Legendary Service, and Legendary People, apply today! As an Assistant Service Manager your responsibilities would include: Oversees service in the Front of House In conjunction with all management, enforces compliance with all employment policies in area of responsibility Oversees/approves all Front of House side work Provides/oversees thorough training Works during peak business times to set the pace in the Front of House Manages through “hands on” supervision of the restaurant. This includes but is not limited to non-scheduled assistance with serving, hosting, cooking, etc. Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. Leads by example to help develop employees and assistants. Helps to cross-train employees Oversees scheduling of designated departments, as directed by the Service Manager Develops promotions (incentives) to drive sales and conducts alley rallies, as directed by Service Manager Manages compliance with Responsible Alcohol Service training requirements Understands and practices safe food handling procedures Ensures that the cleanliness of the restaurant and safety of our guests are maintained at all times Helps to control the guest flow Assist with liquor inventory & ordering Assists Local Store Marketer with building sales Maintaining culture of the restaurant and living our core values every day; passion, integrity, partnership, and fun with purpose At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following: A choice of medical plans that are best in class Dental and Vision Insurance Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave Adoption Assistance Short-Term and Long-Term Disability Life, Accident and Critical Illness Insurance Identity Theft Protection Employee Assistance Program Business Travel Insurance 401(k) Retirement Plan Flexible Spending Accounts Tuition Reimbursements up to $5,250 per year Monthly Profit-Sharing Program Quarterly Restricted Stock Units Program Many opportunities to support your community Annual holiday bonus We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
    $36k-53k yearly est. Auto-Apply 60d+ ago
  • Logistics Customer Service Manager

    S & S Transport Inc. 3.9company rating

    Customer service supervisor job in Grand Forks, ND

    Join a Company That Puts Employees First! Since 1981, our family-owned logistics and warehousing company has been moving freight with care and expertise. Headquartered in Grand Forks, ND, with terminals in Milton WI, and Anniston, AL, we continue to grow and are looking for great people to add to our team! We're looking for a Logistics Manager to lead our logistics team and drive exceptional service for shippers and carriers. This role offers flexibility to work from any of our three locations. Prior brokerage or dispatch experience is preferred. What You'll Do: Oversee logistics operations, ensuring efficient shipping and receiving Develop and manage project plans, budgets, and timelines Negotiate logistics details with suppliers and customers Analyze distribution processes and recommend improvements Prepare reports and presentations for senior management Supervise and assign tasks to logistics employees What You Bring: Expertise in logistics and project management Strong analytical and problem-solving skills Proficiency in project management software and Microsoft Office Strategic mindset with a knack for efficiency Perks & Benefits: Competitive pay + annual performance increases Quarterly bonuses Health, dental, vision, and life insurance (zero deductible options) Flexible spending account Paid time off starting Day 1 + paid holidays 401(k) with company match If you thrive in a fast-paced, team-oriented environment, apply today and grow with us! For more information, please call Susan at **********
    $44k-72k yearly est. Auto-Apply 60d+ ago
  • Customer Service Manager

    Hobby Lobby 4.5company rating

    Customer service supervisor job in Grand Forks, ND

    New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as front-end manager * Assist customers with returns * Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour Job Description - Requirements * Excellent Customer Service Skills * Basic Computer Skills * Desire To Learn * Trustworthy And Dependable * Super Friendly * Previous Work References If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. Full-Time Benefits include: * Competitive Wages * Medical, Dental and Prescription Benefits * 401(k) Program with Company Match * Paid Vacation * Sick / Personal Pay (SPP) * Employee Discount * Life Insurance and Long Term Disability Insurance (LTD) * Flexible Spending Plan * Holiday Pay Hobby Lobby Stores, Inc., is an Equal Opportunity Employer. For reasonable accommodation of disability during the hiring process call **************.
    $20.2-21.2 hourly 60d+ ago
  • Customer Experience Supervisor

    The TJX Companies 4.5company rating

    Customer service supervisor job in Oak Park, MN

    TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 5815 Krueger Lane North Location: USA TJ Maxx Store 0222 Oak Park Heights MNThis position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $16-16.5 hourly 54d ago
  • Sam's Club Team Manager - North Dakota

    Walmart 4.6company rating

    Customer service supervisor job in Grand Forks, ND

    What you'll do... Working at Sam's Club means a career without boundaries. We are a division of the Fortune #1 company, Walmart, and you'll quickly find that opportunities are plenty and there is a path for everyone. If you are member obsessed and ready to lead an amazing team to delight our members, grow sales and develop people to reach their full potential, then this opportunity might be for you! Sam's Club is currently seeking Team Manager candidates for Member Experience, Fresh Area, Merchandising, Fulfillment and Freight Flow roles in all locations throughout North Dakota. We equip our management teams to empower our associates to take care of our members. Apply now and discover long term career potential in a fast-growing company. You will make an impact by: Living our Values · Culture Champion: Models Sam's Club values fostering our culture; holds oneself and others accountable; and supports Sam's Club's commitment to communities, corporate social responsibility, and sustainability. · Servant Leadership: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Embracing Change · Curiosity & Courage: Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks. · Digital Transformation & Change: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working. Delivering for the Member · Customer Focus: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans. · Strategic Thinking: Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy. Focusing on our Associates · Collaboration & Influence: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action. · Talent Management: Creates discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments. · Talent Management: Builds high-performing teams, embraces differences in people, culture, ideas, and experiences to create a workplace where associates feel recognized, support and connect through a culture of belonging. The above information has been designed to indicate the general nature and level of leadership performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process.At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!- Health benefits include medical, vision and dental coverage- Financial benefits include 401(k), stock purchase and company-paid life insurance- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ******************************** - Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $62,000.00-$84,000.00Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. 2 or more years of college; OR 1 year's retail experience with 6 months' supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience; OR 1 year's SAM'S Club experience; OR 3 years' military experience.Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Environmental Compliance or related field, Retail profit and loss statement management experience, Supervisory experience, Warehouse experience with cold chain compliance Primary Location...2501- 32Nd Ave. South, Grand Forks, ND 58201-6542, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
    $62k-84k yearly Auto-Apply 60d+ ago
  • Industrial Client Service Leader

    CDM Smith 4.8company rating

    Customer service supervisor job in Grand Forks, ND

    can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities - Developing and maintaining high value relationships with industrial clients - Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects - Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith **Job Title:** Industrial Client Service Leader **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's Degree. - 10 years of related experience. - PMP (PMI), CCM or DBIA certification is required (within 12 months of hire or promotion onto the Approved Project Manager list). - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. - Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following areas: oil/gas, chemicals, food/beverage, power, utilities, mining/mineral, and industrial water and wastewater - Bachelor's degree in engineering preferred - Excellent interpersonal and communication skills. - MBA, MS or MA degree **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 20% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $63k-77k yearly est. 60d+ ago
  • Customer Service Associate

    Hugo's Family Marketplace 4.1company rating

    Customer service supervisor job in Grand Forks, ND

    Job Description Hugo's Family Marketplace has immediate opportunities for Part Time Closing Customer Service Associate at our South Columbia Road, Grand Forks location. Opportunities to grow and advance within the company. Come work for a great community and family-oriented company who is continually growing. Competitive pay rates! Great benefits for full-time employees, including Health, Vision and Dental Benefits, 401K, Paid Time Off and Holiday Pay. Employee Discount! Flexible Schedules to meet your needs. Nights, weekends and Holidays required. Duties: Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Assist customers with purchases as well as several additional services. Includes light office work and recording, counting, and maintaining register drawers. #hc212565
    $25k-31k yearly est. 4d ago
  • Customer Service Rep(01962) - 130 Gateway Dr NE

    Domino's Franchise

    Customer service supervisor job in East Grand Forks, MN

    Customer Service Representative/Pizza Maker- Domino's Pizza Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age -A winning smile, great attitude and customer focused personality -Excellent attendance & punctuality -Basic math & money skills -Ability to work in a fast-paced environment BENNEFTS -Flexible schedule -Growth opportunities -Pizza discounts -Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch. JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER! Additional Information All your information will be kept confidential according to EEO guidelines.
    $34k-42k yearly est. 16d ago
  • Call Center Specialist

    Bemobile 4.3company rating

    Customer service supervisor job in Grand Forks, ND

    Responsive recruiter Are you a people-focused professional with a passion for delivering exceptional customer experiences? BeMobile is seeking a Call Center Specialist to join our Call Center team! In this role, you'll play a vital part in driving sales success through proactive inbound and outbound interactions, handling customer inquiries, providing tailored solutions, generating leads, and creating meaningful connections that turn conversations into results. Wages + Commission: $25-$30+/hour Call Center Specialists have the potential to earn an average of $50,000 or more in total compensation during their first year, combining hourly wages and commissions when consistently meeting or exceeding sales goals. This is a position located in the Grand Forks Corporate Center. Required skills and qualifications 1-2 years of Retail or Wireless experience or relevant experience 1-2 years of call center or customer outreach experience preferred Experience in troubleshooting and resolving complex customer issues (including escalations) and handling product Q&A Experience handling inbound and outbound customer calls to achieve sales. Ability to retain customers (keep in Verizon network) Willingness to work in a commission-based environment Excellent communication, collaboration, and interpersonal skills. Exceptional time management skills. Must be able to manage multiple tasks with proper attention to detail in each task. Must be comfortable on the phone and doing customer outreach Must have a reputation for exceeding expectations without constant oversight. Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business. What a Day in the Life Looks Like: Customer Sales: The Call Center Specialist must effectively and proactively produce sales via the call center, via inbound and outbound customer interactions. Inbound Customer Support: The Call Center Specialist must effectively handle customer inquiries, objections, and complaints while providing solutions or escalating issues as needed. Outbound Customer Outreach Completion and Execution: You must be able to complete a Sales Process while initiating calls to prospects and existing customers to present products or services, highlight features, and benefits. Lead Development, Generation, and Processing: You must generate and maintain accurate records of leads from various campaigns, including calls, customer interactions, and sales orders. Benefits We Offer You: At BeMobile, we believe in taking care of our team members both personally and professionally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and overall work-life balance, including: Health, Dental, and Vision Insurance Employee Assistance Program (EAP) 401(k) with Employer Match after 90 Days Career Advancement Opportunities Pet Insurance Verizon Service Plan Discounts Financial Wellness Tools - SmartDollar by Dave Ramsey & Financial Counseling Paid Time Off and Sick Pay Maternity and Parental Leave DeVry University Continuing Education Discounts …and so much more! :) Our Core Values: Accountable: We take ownership. Adaptable: We embrace change. Driven: We continuously improve. Helpful: We serve with humility. Trustworthy: We do the right thing. Equal Employment Opportunity & Employment Eligibility: BeMobile is an equal opportunity employer. We hire and promote without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law. All job offers are contingent upon successful completion of a background check. BeMobile participates in E-Verify to confirm the employment eligibility of all newly hired employees in accordance with federal law. #CORP024 Compensation: $16.00 - $20.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Our Purpose To grow as a team while connecting our communities
    $25-30 hourly Auto-Apply 11d ago
  • Customer Service Associate I

    Dollar Tree 4.4company rating

    Customer service supervisor job in Grand Forks, ND

    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register * Maintain security of cash and protect company assets * Keep the store well-stocked, and recover merchandise * Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards * Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders * Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable * Other duties as assigned* Skills and Experience: * High school diploma or equivalent is preferred * Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred * Ability to follow instructions and interpret operational documents is required * Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting * Excellent customer service and relationship management skills are required * Strong organizational and communication skills are required * Strong problem-solving and decision-making skills are required Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance Program * Retirement plans * Educational Assistance * And much more! We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Part time 1711 S Washington St,Grand Forks,North Dakota 58201 04966 Dollar Tree
    $24k-28k yearly est. 60d+ ago
  • Salon Customer Experience Specialist - Columbia Mall

    Jc Penney 4.3company rating

    Customer service supervisor job in Grand Forks, ND

    Salon Customer Experience Specialist The role of the Salon Customer Experience Specialist is to provide an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution. Primary Responsibilities: Client Experience * Helps drive the client experience while maximizing sales potential of each client * Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking * Asks appropriate questions to determine client's needs, * Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential, and schedules accordingly * Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience Inventory Controls * Aids the replenishment and restock efforts by working with the Support Team to ensure Salon replenishment standards are maintained * Monitors retail and backbar on hand accuracy, communicating opportunities to the Salon Leader Receptionist Duties * Performs registration of clients, answers phones (utilizes scripted telephone response to enhance the client's Salon experience) * Handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines * Maintains and updates automated client records including lab data and release forms Core Standards * Executes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standards * Ensures all Salon equipment is in good working order * Works with the Salon team to ensure company and state standards are met * Partners with loss prevention to provide a safe and client friendly environment Performance Standards * Ensures personal Salon service and retail sales goals are met * Communicates retail needs for upcoming events, peak seasons and/or fast selling product to Salon Leader * Sells additional services and products, and executes current Salon marketing programs * Consistently meets established performance standards for the role, including (but not limited Qualifications: * Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services. * Results: Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others. * Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes. * Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; act with energy and urgency. What you get: If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit ****************************** About JCPenney: JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Pay Range USD $13.00/Hr -USD $16.25/Hr.
    $13-16.3 hourly 26d ago
  • Customer Service Associate I

    Family Dollar 4.4company rating

    Customer service supervisor job in Grafton, ND

    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: + Assist customers with questions and recommendations + Manage sales transactions while working assigned cash register + Maintain security of cash and protect company assets + Keep the store well-stocked, and recover merchandise + Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards + Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders + Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable + Other duties as assigned* **Skills and Experience:** + High school diploma or equivalent is preferred + Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred + Ability to follow instructions and interpret operational documents is required + Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting + Excellent customer service and relationship management skills are required + Strong organizational and communication skills are required + Strong problem-solving and decision-making skills are required **Perks and Benefits:** We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: + Employee Assistance Program + Retirement plans + Educational Assistance + And much more! _We are an_ _equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and mak_ _e_ _all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles._ _We are committed to_ _complying with_ _the Americans with Disabilities Act (ADA) and providing reasonable_ _accommodations to qualified individuals with disabilities_ _._ _This job specification should not be construed to imply that these requirements are the exclusive standards of the position._ _This is not to be considered a complete list of job duties, which appear in the for this position, and which may be amended from time to time at_ _our_ _discretion._ _Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor._ _Please note, this job description is not a contract of employment and may be_ _modified_ _to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may_ _terminate_ _the employment relationship at any time, with or without cause or notice._ Part time 195 E 12th St,Grafton,North Dakota 58237 26802 Family Dollar
    $28k-32k yearly est. 38d ago
  • Customer Service Rep(01962) - 130 Gateway Dr NE

    Domino's Pizza 4.3company rating

    Customer service supervisor job in East Grand Forks, MN

    Customer Service Representative/Pizza Maker- Domino's Pizza Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS * At least 16 years of age * A winning smile, great attitude and customer focused personality * Excellent attendance & punctuality * Basic math & money skills * Ability to work in a fast-paced environment BENNEFTS * Flexible schedule * Growth opportunities * Pizza discounts * Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch. JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER! Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.
    $34k-41k yearly est. 16d ago
  • Food Service Team Leader

    Target 4.5company rating

    Customer service supervisor job in Grand Forks, ND

    The pay range per hour is $22.00 - $37.40 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ********************************************* . **ALL ABOUT TARGET** Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. (*********************************** **ALL ABOUT FOOD & BEVERAGE** The Food & Beverage team enables a consistent experience for our guests by ensuring the product is fresh, in stock, available and accurately priced and signed on the sales floor. They are experts in operations, process and efficiency. This team leads food and food services including replenishment, inventory accuracy, food safety, presentation, pricing and promotional signing processes for all Food & Beverage areas of the store. **At Target** **,** **we believe in our** **leaders** **having meaningful experiences that help them build and develop skills for a career. The role of a Food Service Team Leader can provide you with the** **skills and** **experience** **of** **:** + Guest service fundamentals and experience building a guest first culture on your team + Food & Beverage business fundamentals: department sales trends, freshness and quality, inventory management, guest shopping patterns and pricing and promotions strategies + Planning department(s) daily/weekly workload to support business priorities and deliver sales + Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent **As a** **Food Service** **Team** **Lead** **er** **, no two days** **are ever the same, but a typical** **day** **most** **likely** **will** **include** **the following responsibilities:** + Understand sales goals, plan and execute daily/weekly workload to deliver department and store sales goals and guest engagement. Including planning food service transitions, revisions, sales plans, sampling, promotions and price change workload. + Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends). + Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader. + Assess Food Service back of house, production areas, dining spaces and merchandising spaces to ensure food safety and proper inventory levels. + Walk Food & Beverage Standards and Food Service routines daily to assess priorities and review reporting to identify business gaps for follow-up. + Follow all food safety requirements and cleaning routines, including monitoring and recording temperature sensitive food items, as outlined in Target's policies and procedures. + Validate and follow-up on team members' progress against department checklists and routines. + Lead team to uphold and maintain all Starbucks and Pizza Hut Brand Standards and production specifications (where applicable). + Foster a productive relationship with your Starbucks district manager (if applicable), attend required in-store planning and business meetings and follow-up on key takeaways from their time in your store. + Ensure accurate in-stocks by placing store-initiated orders according to best practices. + Follow proper perishable inventory management procedures to ensure an accurate recording of inventory. + Make production quantity decisions just in time to ensure freshness, in-stocks, sales and profitability are achieved consistently. + Remain up-to-date on relevant trends and products to educate team members. + Participate in team hiring and onboarding processes. + At direction of your direct leader, establish clear goals and expectations and hold team members accountable to expectations. + In addition to Food Safety Manager Certification, complete all Starbucks and/or Pizza Hut training requirements and certifications. + Demonstrate a culture of ethical conduct, safety and compliance;lead your team to work in the same way and hold others accountable to this commitment. + Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately. + Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. + Lead and demonstrate a culture of executing all best practices; help close skill gaps through development, coaching and team interactions. + Model the execution of physical security processes in order to enhance the instore security culture. + Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices. + If applicable, as a key carrier, follow all safe and secure training and processes. + Addressall store emergency and compliance needs. + Access all areas of the building to respond to guest or team member issues. + Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local laws. + Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks. + Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs. + Lead by thanking guests and let them know we're happy they chose to shop at Target. + All other duties based on business needs **WHAT WE ARE LOOKING FOR** **This may be the right job for you if:** + You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with. + You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. + You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times). **The good news is that we have some amazing training that will help teach you everything you need to know to be** **a** **Food Servi** **c** **e** **Team Leader.** **But** **,** **there are a few** **things** **you** **need** **from the get-go:** + High school diploma or equivalent + Age18 or older + Previous retail experience preferred, but not required + Strong interest and knowledge of the food service business + Ability to: + Lead and hold others accountable + Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed + Work independently and as part of a team + Manage workload and prioritize tasks independently + Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes + Welcoming and helpful attitudetoward all guests and other team members + Effective communication skills **We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:** + Access all areas of the building to respond to guest or team member issues + Interpret instructions, reports and information + Accurately handle cash register operationsas needed + Climb up and down laddersas needed + Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds + Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary + Ability to work in an environment that could range from34°F to -10°F as needed + Ability to work in spaces where common allergens may be handled or present + Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. + Ability to remain mobile for the duration of a scheduled shift (shift length may vary). **Benefits Eligibility** Please paste this url into your preferred browser to learn about benefits eligibility for this role: ********************************* | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: ********************************* **Americans with Disabilities Act (ADA)** In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
    $26k-31k yearly est. 18d ago
  • Service Advisor

    Rydell Toyota of Grand Forks 3.6company rating

    Customer service supervisor job in Grand Forks, ND

    Rydell Toyota of Grand Forks is seeking a Service Advisor to join our growing team in our service department. As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. At Rydell Toyota of Grand Forks, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. Our Company Vision To Be So Effective That We Are Able To Be Helpful To Others Our Promises to Our Guests One low price, plain and simple, always Relaxed shopping experience Financial solutions for today and your future Real cash value for your trade The right vehicle at the right time You can't buy the wrong vehicle Dependable service to meet your needs Our Promises to Our Employees Unconditional dedication to excellence Honesty and integrity in all decisions Respecting the uniqueness of every individual Encouraging you to make a difference Championing your lifelong learning Supporting you and your family Giving back to your community Schedule/Pay Above-average wage of $24-$28/hour depending on experience Schedule availability between the hours of 9am to 6pm Monday through Friday and every 4th Saturday 8am- 2pm Benefits Excellent health, vision, and dental insurance with family and child coverage Short- and long-term disability insurance and life insurance at group rates After 1 year, a 401(k) with company matching dollars up to 4% Paid time off We also offer great “in-house” benefits including discounted services, an employee vehicle purchase program and paid time off to volunteer. Responsibilities Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensures that the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently Requirements: Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance. Clean driving record We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.
    $24-28 hourly Auto-Apply 60d+ ago
  • Maintenance Team Leader (Crew C) Grand Forks GF

    Simplot 4.4company rating

    Customer service supervisor job in Grand Forks, ND

    The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture. **Summary** This role is responsible for overseeing and leading the activities of the shift maintenance team to ensure the smooth operation of equipment and the production of quality products to meet customer specifications. **Key Responsibilities** + Attend and participate in all training activities for the position. Ensure the acquired skills and knowledge are applied. + Ensures sanitation of equipment and housekeeping of the entire facility. + Conducts oneself in a professional manner and ensures that personal appearance meets the standards necessary to perform the job functions while representing the Company. + Assists with mechanical line calls on shift, completes work orders as assigned, and plans and schedules additional work needed. Ensures that spare parts are available for plant systems, and orders parts as required. + Under the supervision and direction of the maintenance supervisor, and other qualified maintenance department personnel, installs, troubleshoots, repairs and maintains wet-end, packaging and dock equipment. + Performs preventive maintenance on all wet-end, packaging and dock equipment. Support the Boiler/Refrigeration area and provide resources when a need arises. + Maintains work area and equipment in a clean and operable fashion. Accurately fills out and maintains the daily log. + Communicates with Supervisors, Shift Managers, other Team Leaders and department personnel regarding equipment and/or line conditions. Ensures the interface with team members and other support groups is conducted in a participative management style conducive with operational goals. **Typical Education** High school diploma or general education degree (GED) **Other Information** + Must be able to demonstrate the ability to perform addition, subtraction, multiplication, division, and calculate percentages to make proper adjustments and calibrations, as required. + Must be able to read, understand, and communicate in English in a manner to successfully complete job duties. + Must be able to lift up to 50 pounds. + Must be able to work with hazardous and corrosive chemicals in small areas. + Must be able to use a computer and successfully navigate through various applications. Must be proficient at computer system data entry. + Must be able to maneuver in close quarters and climb stairs, ladders, and catwalks on a regular basis. + Must be able to stand on concrete floors for long periods of time. + Must be able to work in extreme environments (cold, hot, humid and slippery). Must be able to work under challenging conditions such as hot and cold air, wet environments, hot and cold water, hot oil, slick floors and work around various industrial chemicals; inside and outside the plant in a safe manner. + Must be able to work independently with minimal supervision. + Must possess a working knowledge of welding functions. + Must be able to read and understand mechanical schematics. **Job Requisition ID** : 22513 **Travel Required** : **Location(s)** : GF Plant - Grand Forks **Country:** United States ****The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status. ****
    $80k-121k yearly est. 60d+ ago
  • Relationship Specialist - Teller

    Border Bank 4.0company rating

    Customer service supervisor job in Thief River Falls, MN

    Job Description We're hiring a Full Time Teller to work at the Thief River Falls, Minnesota Border Bank! Tellers create an exceptional customer experience from start to finish by helping customers make the most of their accounts by answering questions, proactively offering solutions, assisting and educating customers and prospects with deposits, withdrawals, transfer requests, and the sale of monetary instruments at Border Bank. Schedule: Shifts are between 7:30am-5:30pm, Monday-Friday and rotating Saturdays 7:30am-12:30pm. Teller Responsibilities: Accuracy in cash counting, ensuring cash drawer is in balance, within assigned limits and is kept secure at all times. Assist in running branch capture/proof and adhere to the appropriate daily schedule for completion. Understand and comply with the related laws and compliance regulations that pertain to the job function. Examples include Bank Secrecy Act, Privacy, and Funds Availability. This includes also following bank-wide policies and procedures. Other duties may include, maintaining branch equipment and reporting any issues to supervisor, filling/balancing of the ATM, processing night and mail deposits, currency exchange, etc. Will be knowledgeable about and educate customers on additional banking products and services such as Checking and Savings Accounts, Certificates of Deposit, IRAs, Debit Cards and Electronic Banking. Always prioritize the customer's best interest in sales related activities. Teller Education and Requirements: Prefer a high school degree, or equivalent. This job requires skills needed in a typical office environment. This includes computer skills, communication skills, as well as utilization of office equipment. Must have the dexterity to count money. Benefits: Paid Time Off & Paid Holidays Health & Dental Insurance Flexible Spending Account HSA + Employer Contribution 401(k) + Employer Match Bank paid Life Insurance & Long-Term Disability Optional Life Insurance Employee Assistance Programs (EAP) Wellness Benefit Civic and Recreational Benefit Education Assistance & more Join our Border Bank team! Job Posted by ApplicantPro
    $34k-39k yearly est. 29d ago
  • Supervisor, Healthcare Services

    Molina Healthcare Inc. 4.4company rating

    Customer service supervisor job in Michigan City, ND

    JOB DESCRIPTION Job SummaryLeads and supervises multidisciplinary team of healthcare services professionals in some or all of the following functions: care management, utilization management, behavioral health, care transitions, long-term services and supports (LTSS), and/or other special programs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties * Assists in implementing health management, care management, utilization management, behavioral health and other program activities in accordance with regulatory, contract standards and accreditation compliance. * Functions as a "hands-on" supervisor, assisting with assessing and evaluation of systems, day-to-day operations and efficiency of operations/services. * Assists in the coordination of orienting and training staff to ensure maximum efficiency and productivity, program implementation, and service excellence. * Trains and supports team members to ensure high-risk, complex members are adequately supported. * Assists with staff performance appraisals, ongoing monitoring of performance, and application of protocols and guidelines. * Collaborates with and keeps healthcare services leadership apprised of operational issues, staffing, resources, system and program needs. * Assists with coordination and reporting of department statistics and ongoing client reports, as assigned. * Local travel may be required (based upon state/contractual requirements). Required Qualifications• At least 5 years health care experience, and at least 2 years of managed care experienced in one or more of the following areas: utilization management, care management, care transitions, behavioral health, long-term services and supports (LTSS), or equivalent combination of relevant education and experience. r equivalent combination of relevant education and experience. * Registered Nurse (RN), Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Master of Social Work (LMSW). Clinical licensure and/or certification required ONLY if required by state contract, regulation or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice. * Ability to manage conflict and lead through change. * Operational and process improvement experience. * Strong written and verbal communication skills. * Working knowledge of Microsoft Office suite. * Ability to prioritize and manage multiple deadlines. * Excellent organizational, problem-solving and critical-thinking skills. Preferred Qualifications * Registered Nurse (RN). License must be active and unrestricted in state of practice. * Certified Case Manager (CCM), Certified Professional in Health Care Management certification (CPHM), Certified Professional in Health Care Quality (CPHQ) or other health care or management certification. * Medicaid/Medicare population experience. * Clinical experience. * Supervisory/leadership experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $77,969 - $155,508 / ANNUAL * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
    $78k-155.5k yearly 8d ago
  • Retail Part Time Team Lead

    The ODP Corporation

    Customer service supervisor job in Grand Forks, ND

    At Office Depot, the Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction. Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party. **Primary Responsibilities:** + **Print Sales and Services:** + Responsibility in the Print function to support efficient operation while driving overall store sales. + Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time. + Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store. + **Operational Efficiency:** + Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards. + Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance. + Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned. + Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives. + **Client Engagement:** + Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience. + Supports community outreach initiatives to drive client/customer retention. + Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution. + Performs other duties as assigned. + **External Key Carrier and Leader on Duty:** + Ensuring the safety and security of the building and associates during the absence of the management team. + In partnership with all associates, ensure regular loss prevention compliance. + Performing opening or closing responsibilities. + This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store. + May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits. + Other duties as deemed necessary **Education and Experience:** + High School diploma or equivalent education preferred + Minimum 1-3 years of experience in related field + Sales and/or Customer Service experience preferred. + Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. + Skilled in Customer Service and Print Services experience would be desired. + Must possess advanced selling skills · Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers. + Must be adaptable to a changing environment. + Must be able to assist others in a professional environment. + Possess excellent verbal and written communication skills. + Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities. + Must possess ability to process information/merchandise through POS register system. + Pays close attention to detail to ensure high quality production in the Print Services area + Positive and Engaging + Action Oriented + Integrity, Accountability & Trust + Demonstrate passion for the brand, products, services and solutions offered to our customers + Must possess a desire to continually develop personal selling skills and product knowledge + Drive for Results + Decision Quality + Patience **About The ODP Corporation:** The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. **Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. **Pay, Benefits & Work Schedule:** The salary range for this role is 15.33/hr to 17.77/hr, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. **How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. **Application Deadline:** The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. **Equal Employment Opportunity:** The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. REQNUMBER: 96468
    $42k-81k yearly est. 60d+ ago
  • Team Lead

    Planet Fitness-PF Baseline Fitness

    Customer service supervisor job in Grand Forks, ND

    Job DescriptionJob Title: Team Lead Reports to: Club Manager Status: Full Time/Supervisor/Non-Exempt Responsible for assisting in the oversight of gym operations to ensure positive member experience. Essential Duties and Responsibilities Assist in training and developing staff. Assist in member service oversight making sure all staff provide great customer experience. Very involved in front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls. Assist in member check-ins, sign-ups, cancellations, and updating member account information. Great/meet potential members and provide gym tour. Assist to facilitate member service issues and questions. Assist with team member management and provide backup support to Club Manager as needed. Ensuring adherence to all company policies and procedures. Help create and maintain a positive image for the club. Assist overseeing cleanliness and appearance of gym. Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions. Assist in ordering supplies, keeping inventory and tracking reports as needed. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising. Minimum Qualifications Honesty and good work ethic Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
    $42k-81k yearly est. 27d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Grand Forks, ND?

The average customer service supervisor in Grand Forks, ND earns between $24,000 and $42,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Grand Forks, ND

$31,000
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