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The differences between customer service supervisors and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service supervisor and a client service supervisor. Additionally, a client service supervisor has an average salary of $48,789, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a customer service supervisor include strong customer service, customer care and customer support. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.
| Customer Service Supervisor | Client Service Supervisor | |
| Yearly salary | $38,792 | $48,789 |
| Hourly rate | $18.65 | $23.46 |
| Growth rate | -4% | 10% |
| Number of jobs | 233,004 | 75,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.
Customer service supervisors and client service supervisors have different pay scales, as shown below.
| Customer Service Supervisor | Client Service Supervisor | |
| Average salary | $38,792 | $48,789 |
| Salary range | Between $27,000 And $53,000 | Between $34,000 And $68,000 |
| Highest paying City | New York, NY | Toms River, NJ |
| Highest paying state | Maryland | New Jersey |
| Best paying company | Schneider Electric Industrial Services | Essence Global |
| Best paying industry | Finance | Media |
There are a few differences between a customer service supervisor and a client service supervisor in terms of educational background:
| Customer Service Supervisor | Client Service Supervisor | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service supervisors' and client service supervisors' demographics:
| Customer Service Supervisor | Client Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |