Customer service supervisor vs customer service director

Differences between customer service supervisor and customer service director duties and responsibilities

Customer service supervisor example responsibilities.

• Manage customer relationships and acting Salesforce administrator.
• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
• Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
• Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
• Give estimates on installation of windows and doors.
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Customer service director example responsibilities.

• Manage basic call center KPIs as well as worked closely with sales relate to new promotions and issues.
• Manage payroll hours to ensure maximum productivity.
• Manage domestic and international logistics operations for a plastics manufacturer with 4 warehouses , 2 manufacturing plants and 5 third-party warehouses.
• Create ERP system base validation process, diminishing shipping errors to rate of 1 in every 15K lines and 5.3 sigma.
• Work with medicare and medicaid.
• Identify serious flaws in ERP set-up and thus metrics used to guide the company.
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