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The differences between customer service supervisors and field service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service supervisor and a field service supervisor. Additionally, a field service supervisor has an average salary of $53,079, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a customer service supervisor include strong customer service, customer care and customer support. The most important skills for a field service supervisor are customer service, customer satisfaction, and safety procedures.
| Customer Service Supervisor | Field Service Supervisor | |
| Yearly salary | $38,792 | $53,079 |
| Hourly rate | $18.65 | $25.52 |
| Growth rate | -4% | 6% |
| Number of jobs | 233,004 | 74,106 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
A field service supervisor is an individual who supervises a team of field service staff that perform routine services on sites such as installation, maintenance, and repair. This supervisor is required to delegate work assignments to the field service staff and support them in providing excellent client service. The supervisor must manage all the queries of customers while coordinating with the relevant departments to resolve issues related to field services. This supervisor must also prepare annual budgets as well as manage expenses within the allotted budget.
Customer service supervisors and field service supervisors have different pay scales, as shown below.
| Customer Service Supervisor | Field Service Supervisor | |
| Average salary | $38,792 | $53,079 |
| Salary range | Between $27,000 And $53,000 | Between $34,000 And $82,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | Maryland | Washington |
| Best paying company | Schneider Electric Industrial Services | WEC Energy Group |
| Best paying industry | Finance | Energy |
There are a few differences between a customer service supervisor and a field service supervisor in terms of educational background:
| Customer Service Supervisor | Field Service Supervisor | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer service supervisors' and field service supervisors' demographics:
| Customer Service Supervisor | Field Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 88.3% Female, 11.7% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |