Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service supervisors and guest service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service supervisor, becoming a guest service representative takes usually requires 6-12 months. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $26,847 average annual salary of a guest service representative.
The top three skills for a customer service supervisor include strong customer service, customer care and customer support. The most important skills for a guest service representative are reservations, guest service, and cleanliness.
| Customer Service Supervisor | Guest Service Representative | |
| Yearly salary | $38,792 | $26,847 |
| Hourly rate | $18.65 | $12.91 |
| Growth rate | -4% | -4% |
| Number of jobs | 233,004 | 142,302 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 42% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.
Customer service supervisors and guest service representatives have different pay scales, as shown below.
| Customer Service Supervisor | Guest Service Representative | |
| Average salary | $38,792 | $26,847 |
| Salary range | Between $27,000 And $53,000 | Between $20,000 And $34,000 |
| Highest paying City | New York, NY | Seattle, WA |
| Highest paying state | Maryland | Washington |
| Best paying company | Schneider Electric Industrial Services | Seattle Seahawks |
| Best paying industry | Finance | Retail |
There are a few differences between a customer service supervisor and a guest service representative in terms of educational background:
| Customer Service Supervisor | Guest Service Representative | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between customer service supervisors' and guest service representatives' demographics:
| Customer Service Supervisor | Guest Service Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 29.9% Female, 70.1% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |