Customer service supervisor vs guest service supervisor

The differences between customer service supervisors and guest service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service supervisor and a guest service supervisor. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a customer service supervisor include strong customer service, customer care and customer support. The most important skills for a guest service supervisor are reservations, front desk operations, and POS.

Customer service supervisor vs guest service supervisor overview

	Customer Service Supervisor	Guest Service Supervisor
Yearly salary	$38,792	$34,413
Hourly rate	$18.65	$16.54
Growth rate	-4%	-4%
Number of jobs	233,004	39,559
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

Customer service supervisor vs guest service supervisor salary

Customer service supervisors and guest service supervisors have different pay scales, as shown below.

	Customer Service Supervisor	Guest Service Supervisor
Average salary	$38,792	$34,413
Salary range	Between $27,000 And $53,000	Between $27,000 And $42,000
Highest paying City	New York, NY	Seattle, WA
Highest paying state	Maryland	Washington
Best paying company	Schneider Electric Industrial Services	NBCUniversal
Best paying industry	Finance	Retail

Differences between customer service supervisor and guest service supervisor education

There are a few differences between a customer service supervisor and a guest service supervisor in terms of educational background:

	Customer Service Supervisor	Guest Service Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Customer service supervisor vs guest service supervisor demographics

Here are the differences between customer service supervisors' and guest service supervisors' demographics:

	Customer Service Supervisor	Guest Service Supervisor
Average age	47	47
Gender ratio	Male, 34.9% Female, 65.1%	Male, 43.7% Female, 56.3%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer service supervisor and guest service supervisor duties and responsibilities

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Customer service supervisor vs guest service supervisor skills

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

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Office and Administrative Industry
Customer Service Supervisor
Customer Service Supervisor vs Guest Service Supervisor

Updated January 8, 2025

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