Customer service supervisor vs team supervisor

The differences between customer service supervisors and team supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service supervisor and a team supervisor. Additionally, a team supervisor has an average salary of $58,718, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a customer service supervisor include strong customer service, customer care and customer support. The most important skills for a team supervisor are direct supervision, safety procedures, and sales associates.

Customer service supervisor vs team supervisor overview

	Customer Service Supervisor	Team Supervisor
Yearly salary	$38,792	$58,718
Hourly rate	$18.65	$28.23
Growth rate	-4%	-
Number of jobs	233,004	102,766
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 48%
Average age	47	47
Years of experience	6	6

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

What does a team supervisor do?

The responsibilities of a team supervisor depend on one's place or industry of employment. Most of the time, it is their role to oversee operations and work performance within the team, delegate tasks, set the budget and sales target, train new members of the workforce, and ensure to meet all goals while maintaining efficiency in all aspects. Furthermore, as a team supervisor, it is essential to lead and encourage the staff to their fullest potential and implement the workplace's policies.

Customer service supervisor vs team supervisor salary

Customer service supervisors and team supervisors have different pay scales, as shown below.

	Customer Service Supervisor	Team Supervisor
Average salary	$38,792	$58,718
Salary range	Between $27,000 And $53,000	Between $37,000 And $92,000
Highest paying City	New York, NY	Newark, NJ
Highest paying state	Maryland	New Jersey
Best paying company	Schneider Electric Industrial Services	State Street
Best paying industry	Finance	-

Differences between customer service supervisor and team supervisor education

There are a few differences between a customer service supervisor and a team supervisor in terms of educational background:

	Customer Service Supervisor	Team Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer service supervisor vs team supervisor demographics

Here are the differences between customer service supervisors' and team supervisors' demographics:

	Customer Service Supervisor	Team Supervisor
Average age	47	47
Gender ratio	Male, 34.9% Female, 65.1%	Male, 58.6% Female, 41.4%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.8% Hispanic or Latino, 18.4% Asian, 5.7% White, 60.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer service supervisor and team supervisor duties and responsibilities

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Team supervisor example responsibilities.

Manage a small group of people while effectively serving large amounts of food in small windows of time.
Accomplish requirements, allocating resources, scheduling and coordinating staff and assure accuracy of payroll.
Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Represent the payer side of WA Medicaid in medical necessity reviews against plan benefits.
Vacuum, mop, buffer floors, clean windows, take out trash, clean computer room.
Prepare PowerPoint presentations to present team metrics.

Customer service supervisor vs team supervisor skills

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

Common team supervisor skills

Direct Supervision, 9%
Safety Procedures, 7%
Sales Associates, 6%
Lead Generation, 6%
Store Operations, 6%
Excellent Interpersonal, 5%

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Customer Service Supervisor
Customer Service Supervisor vs Team Supervisor

Updated January 8, 2025

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