Customer Service Operations Analyst - Lubbock, TX
Customer service supervisor job in Lubbock, TX
ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to
Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers
. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
The future is being built today and Johnson Controls is making that future more productive, more secure and more sustainable. We are harnessing the power of cloud, AI/ML and Data analytics, the Internet of Things (IoT), and user design thinking to deliver on the promise of intelligent buildings and smart cities that connect communities in ways that make people's lives and the world better.
** Note, this role in an inhouse role, and the candidate can sit in either Marinette, WI or Lubbock TX**
What you will do
The Continuous Improvement & Analytics team at Johnson Controls believes in the power of data to shape and steer business decisions within the customer service department. A data enabled business needs analysts to wrangle, organize, and use powerful visualization tools to derive actionable insights and patterns from the data and provide clear, concise answers to our customers. And that is where you come in.
As a COE Data Specialist for the Customer Service Department, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours may vary dependent on the need. There will also be a 5% travel rate to visit similar factories for improvement. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.
How you will do it
Using a combination of data mining, statistical and exploratory data analysis, develop an understanding of the data requirements required to answer business questions
Based on business requirements, develop manual and automated scorecards and dashboards using internal and external data marts
Understand and recommend data standardization to ensure repeatability and reusability of data products
Design visualizations apt for answering the business question in consideration, and publish quality analytics to include weekly, monthly, or yearly dashboards with KPIs used by the business owners to improve their processes and operations
Develop an AI integration platform/tool within customer service
Develop department improvements for easier reporting and consistency
Additional Qualifications/Responsibilities
What we look for
Required
BS in business or related field / 4 + years total experience in CI/data analytics
3+ years of experience in Database, Data Model and Data Warehouse
Experience in Kaizen facilitation and CI techniques
Experience in languages such as Python, SQL.
Knowledge in Dimensional Modelling, Datamart and different Data Modelling Techniques.
Good Experience in PowerBI, DAX Queries, Snowflake, PostgreSQL, Tableau.
Strong spoken and written communication skills
Salesforce experience
Preferred
2+ years of leading/facilitating process improvements
Experience in building reports, KPI scorecards, and dashboards using Power BI desktop.
Good understanding of PowerBI Workspace and Administration.
Knowledge in creating Dataset, Transformation, Dataflow, Measure Calculation on the dataset using PowerBI.
Experience in transforming data through SQL queries.
A passion for all things Data - including Analytics, translating data into informative reports and visuals.
SAP/JDE experience preferred
HIRING SALARY RANGE: $76,000-$95,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)
Customer Service Operations Analyst
Customer service supervisor job in Lubbock, TX
The future is being built today and Johnson Controls is making that future more productive, more secure and more sustainable. We are harnessing the power of cloud, AI/ML and Data analytics, the Internet of Things (IoT), and user design thinking to deliver on the promise of intelligent buildings and smart cities that connect communities in ways that make people's lives and the world better.
What you will do
The Continuous Improvement & Analytics team at Johnson Controls believes in the power of data to shape and steer business decisions within the customer service department. A data enabled business needs analysts to wrangle, organize, and use powerful visualization tools to derive actionable insights and patterns from the data and provide clear, concise answers to our customers. And that is where you come in.
As a COE Data Specialist for the Customer Service Department, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours may vary dependent on the need. There will also be a 5% travel rate to visit similar factories for improvement. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.
How you will do it
Using a combination of data mining, statistical and exploratory data analysis, develop an understanding of the data requirements required to answer business questions
Based on business requirements, develop manual and automated scorecards and dashboards using internal and external data marts
Understand and recommend data standardization to ensure repeatability and reusability of data products
Design visualizations apt for answering the business question in consideration, and publish quality analytics to include weekly, monthly, or yearly dashboards with KPIs used by the business owners to improve their processes and operations
Develop an AI integration platform/tool within customer service
Develop department improvements for easier reporting and consistency
What we look for
Required
BS in business or related field / 4 + years total experience in CI/data analytics
3+ years of experience in Database, Data Model and Data Warehouse
Experience in Kaizen facilitation and CI techniques
Experience in languages such as Python, SQL.
Knowledge in Dimensional Modelling, Datamart and different Data Modelling Techniques.
Good Experience in PowerBI, DAX Queries, Snowflake, PostgreSQL, Tableau.
Strong spoken and written communication skills
Salesforce experience
Preferred
2+ years of leading/facilitating process improvements
Experience in building reports, KPI scorecards, and dashboards using Power BI desktop.
Good understanding of PowerBI Workspace and Administration.
Knowledge in creating Dataset, Transformation, Dataflow, Measure Calculation on the dataset using PowerBI.
Experience in transforming data through SQL queries.
A passion for all things Data - including Analytics, translating data into informative reports and visuals.
SAP/JDE experience preferred
HIRING SALARY RANGE: $76,000-$95,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at *****************************************
LI-#Onsite
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Auto-ApplyCustomer Service Manager (Route Manager)
Customer service supervisor job in Lubbock, TX
A Customer Service Manager (CSM) ensures that the assigned Team of Customer Service Representatives (CSR'S) in his/her service area work in accordance with Company safety guidelines in a productive and efficient manner also that the delivery vehicles and equipment are clean, maintained and used in a safe manner. Responsible for overall results and Customer Retention in his/her service area by ensuring that the Team of CSR'S provide excellent Customer Service to each and every Customer on each delivery. Diligently work with the Team of CSR'S to ensure that we are promoting the Company, its core values and its product and services. The opportunities for Safety/Customer Retention/Growth are identified and shared with the CSR'S through daily interaction of the C3 Connect Program, C3 Account Management/Visitation Program and routine route observations. Responsible for Managing and executing all Service related Training Programs for the assigned Team of CSR'S. As needed to meet business demands, CSM will be required to hold Commercial motor vehicle certifications and licenses to directly work a delivery route as needed to meet customer service objectives.
ESSENTIAL JOB TASKS AND ACTIVITIES
Typical tasks and activities for this job include, but are not limited to the items listed below. Additional duties may be assigned from time to time as needed by management.
Customer Retention
Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with the Company's products and services.
Manages day-to-day activities of customer service program[s] for assigned area. Sets clear expectations for customer service and leads by example.
Proactively manages day-to-day situations arising from personal and/or program(s) as needed to meet stated business goals for customer service satisfaction with Company's products and services.
Obtains targeted results from assigned Service Team in areas such as, but not limited to: safety, customer retention, A/R collection, reviews, renewals, pricing, lost/damage/image care, credits, route sales, disposable products, customer satisfaction measures, and other stated financial and/or customer service goals.
Completes in person (or via remote means) CSR end of day activities (including but not limited to: route settlement, CSR goal setting, coaching, etc.) each day.
Completes visits with key accounts in accordance with C3 Account Management Program goals. Complete all follow-up reports and recordkeeping as needed in a timely manner.
Completes system (ABS) activities in an accurately and timely manner to ensure records are maintained.
Under the direction of the COM, assists in the installation of new customers as defined by the branch specific responsibilities.
Delivers and participates in training programs to ensure customer retention and service goals are met.
Communicates (meets) weekly with direct reports to assess customer service programs. Anticipates and addresses customer questions and concerns in a timely and effective manner.
Ensures follow up and timely resolution of all customer alerts and customer communication. Collaboratively works with branch resources to systematically resolve customer service issues. Constantly seeks satisfaction from customers in service area.
Ensures that customer renewals and pricing are in accordance with the profitability objectives of the branch as established by the Branch / General Manager.
Team Staffing and Development
Builds and maintain relationships with CSR team and extended service team.
Effectively evaluates, coaches, and develops Customer Service Representative's service and sales skills and techniques for meeting service and sales goals. Ensures time is allocated for skill development. Motivates and develops team performance in accordance with company goals and values.
Holds formal yearly performance discussions (including informal quarterly check-ins and formal mid-year check-ins) with each direct report on his/her assigned team(s).
Responsible for the execution and the timely and effective completion of customer service training programs for his/her assigned service team.
Ensures that all new hire training programs are effectively utilized and implemented for new employees.
Maintain and support corporate financial and service standards.
Ensures that Company policies and all applicable laws for recruitment and interviewing are followed.
Safety
Actively ensures that all safety training and compliance programs are being followed by all service employees in their area of responsibility.
Ensures daily and weekly fleet inspections/audits/reviews are completed in a timely manner. Files all required reports and documentation as needed.
Investigates and reports on all accidents, or incidents, within 24 hours or notification.
Ensures all safety records and documentation are completed in a timely manner.
Maintain and support corporate financial and service standards.
Organizational Functions
Proactively assists branch, zone, CRC staff and management around project activities geared toward achieving specific operational and/or financial objectives.
Demonstrate and develop in the competencies aligned with the job.
Steadfastly uphold and adhere to company values of integrity, respect, responsibility, and trust.
The requirements listed above are representative of the standard job duties required for all locations. Additional specific work detail and instruction may vary by location.
JOB CONTEXT
Supervisory Responsibilities
Supports and manages the retention and service efforts of all customer service representative for assigned service area. Works with Customer Operations Manager, General Manager/Branch Manager for approval on personnel action.
Team and Work Orientation
This position will be expected to work with Zone and Branch Management to collaboratively support, develop, and manage on matters of all business impact. This position will be expected to oversee the work of three to six (typically) CSRs and their associated service routes.
Work Environment
Customer Service Manager will have an assigned workplace for administrative duties. This position is also expected to spend time traveling, with service professionals on routes, and in customer locations as well as in the depot. Frequent visits to production floor will be required. Production floor with have loud noises, heat, and hazardous equipment in use. Ambient temperatures can range from -10 degrees to 100 degrees Fahrenheit.
Travel Requirements:
Twenty -five to thirty percent of this job will require local travel (no overnight). Due to certain geographic delivery areas, Ten percent of this job will require overnight travel.
Additional Requirements:
The expectation is that the work week for this position is not tied to any particular number of hours, but rather is based on overseeing the operation during normal business hours of a laundry rental business. As such additional hours may be necessary to complete required duties (for example, additional hours may include being accessible during non-operating hours, being available on- premise during non-operating hours or being available to work on weekends or holidays). Must have the ability to lift up to 75 lbs.
REQUIRED QUALIFICATIONS
Potential candidates for this job will be sought that have strong indication of capability with the following items.
Commercial Vehicles Operation
Must be physically qualified to drive a Commercial Motor Vehicle and carry a medical examiners certificate (where required) stating such qualifications as dictated by Company, Federal (Such as FMCSR 391.41) or Provincial regulations in the country in which the job duties will take place.
Minimum Education/Experience
Associates' Degree in business or related discipline or equivalent business/work experience
Two to four years experience in a service environment
Proven track record of increasing responsibility with documented business results
Ability to service and deal with a wide variety of customers
Proven ability to build effective professional relationships cross-departmentally and with vendors and suppliers.
Preferred Education Experience
Bachelor's degree in business or related discipline or equivalent business/work experience
Strong attention to detail with the ability to work within a fast-paced environment, yet willing and able to work effectively with ambiguous circumstances.
Demonstrated capability with the listed competencies for the position.
(Note that the Company encourages promotion from within and in those circumstances where external talent is recruited relevant work experience would include things like similar background, experience and proven performance in a closely related company or industry).
JOB SKILLS
Potential candidates for this job will be sought that have best mix of capability and or proficiency with the following key skills that have been determined important for success in this job.
Knowledge Sets
Typical knowledge sets for this position include, but are not limited to:
Sales and Marketing, Customer and Personal Service, Administration and Management, and Personnel and Human Resources.
Leadership Skills
Typical leadership and workplace skills for this position include, but are not limited to:
Monitor Processes, Materials, or Surroundings for Action, Guiding, Directing, and Motivating Subordinates, Developing and Building Teams, Organizing, Planning, and Prioritizing Work, Coaching and Developing Others
Communication Skills:
Typical communication and interpersonal skills for this position include, but are not limited to:
Establishing and Maintaining Interpersonal Relationships, Communicating with Supervisors, Peers, or Subordinates Selling or Influencing Others, Oral and written Expression and Comprehension, Communicating with Persons Outside Organization, and Problem Sensitivity.
Analytical Skill:
Typical analysis and cognitive skills for this position include, but are not limited to:
Monitor Processes, Materials, or Surroundings, Deductive and Inductive Reasoning, Social Perceptiveness, Service Orientations and Action, Judgment and Decision Making, Problem Sensitivity, Resolving Conflicts and Negotiating with Others
Location: Lubbock, TX
Retail Team Manager
Customer service supervisor job in Lubbock, TX
Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community.
Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient.
Some Responsibilities:
Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements
Must have a valid driver's license
Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age1-2 years of wireless sales management3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required
Auto-ApplyCustomer Support Representative - 100% Commission | Lubbock, TX (SG-491175)
Customer service supervisor job in Lubbock, TX
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
Juris Customer Success Consultant
Customer service supervisor job in New Home, TX
Do you enjoy collaborating cross-functionally to deliver on common goals?
Do you enjoy working towards resolving complex issues?
About our team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the role
In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients.
Responsibilities:
· Customizing and implementing appropriate applications and solutions for external clients
· Analyzing client needs and participating in the design of business process requirements
· Translating business requirements into off-the-shelf and customization specifications
· Testing, documenting, and training client personnel on functional and business applications software
· Guiding others in resolving complex issues in specialized area based on existing solutions and procedures
Requirements:
· Be able to anticipate potential objections and influences others to adopt a different point of view
· Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services
· Be able to work on your own with guidance in only the most complex situations
· Have the ability to train and mentor junior staff
· Be an expert of own discipline for clients
· Be able to solve complex problems; takes a broad perspective to identify innovative solutions
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Auto-ApplyCSA PM1 Technician
Customer service supervisor job in Lubbock, TX
TEAM UP WITH US! The CSA PM1 Technician is responsible for keeping customer equipment running and deal with customers in all situations. DO YOU HAVE WHAT IT TAKES? WHAT YOU'LL DO: * Performs field inspections and pulls oil sample on Engine. * Completes inspection on Engine/Generator package and completes Cat Inspect application with pertinent information.
* Reports to CSA supervisor, customer and PSSR any problems found or anticipated repairs.
WHAT YOU'LL NEED:
* Ability to work independently and follow instructions as given.
* Knowledge of Caterpillar equipment.
* High school diploma or general education degree (GED).
* Valid drivers' license and good driving record. Will have to get a CDL.
* Computer knowledge a plus.
* Excellent customer service.
* Effective communication skills to relay varying information to customers and other employees in writing, verbally, or diagram.
* Successfully complete Work Steps assessment.
WHY WORK WITH US?
* We like to take care of business and have fun doing it!
* We offer health, dental, vision, life, and more as a comprehensive benefits package.
* Don't you want to work with awesome people?
IMPORTANT INFORMATION:
While performing the duties of this job, the employee is regularly required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places and fumes or airborne particles.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Required travel up to 60%.
This position is considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Auto-ApplyCustomer Service Enrollment Specialist - In Office
Customer service supervisor job in Slaton, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Customer Service Specialist
Customer service supervisor job in Lubbock, TX
AdaptHealth Opportunity - Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.
Customer Service Specialist
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.
Job Duties:
Develop and maintain working knowledge of current products and services offered by the company
Answer all calls and emails in a timely manner, in adherence to their goals
Document all call information according to standard operating procedures
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
Review all required documentation to ensure accuracy
Accurately process, verify, and/or submit documentation and orders
Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
Must be able to navigate through multiple online EMR systems to obtain applicable documentation
Enter and review all pertinent information in EMR system including authorizations and expiration dates
Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered
Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
Meet quality assurance requirements and other key performance metrics
Facilitate resolution on customer complaints and problem solving
Pays attention to detail and has great organizational skills
Actively listens to patients and handle stressful situations with compassion and empathy
Flexible with the actual work and the hours of operation
Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and “How-To” documents
Competency, Skills and Abilities:
Excellent customer service skills
Analytical and problem-solving skills with attention to detail
Decision Making
Excellent ability to communicate both verbally and in writing
Ability to prioritize and manage multiple tasks
Proficient computer skills and knowledge of Microsoft Office
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
Work well independently and as part of a group
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
Requirements
Minimum Job Qualifications:
High School Diploma or equivalent
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
Exact job experience is considered any of the above tasks in a Medicare certified.
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
Customer Service Facility Attendant
Customer service supervisor job in Lubbock, TX
Job Description
At SpinXpress, we're all about creating a vibrant and fun work environment while delivering an outstanding customer service experience.
As a Customer Service Facility Attendant, you'll play a key role in this mission by bringing your energy, attention to detail, and positive attitude to our team. We're not just about laundry; we're about building a people-first culture where growth, fun, and flexibility are part of the everyday experience.
Join us and be part of an innovative company that truly values your potential. Whether you're starting your career or seeking new opportunities, SpinXpress offers a path to grow your skills and advance into leadership roles. Our team culture is engaging, with games, challenges, and prizes to keep things exciting. Plus, with flexible part-time shifts and a commitment to career development, your journey with us can be as dynamic as you make it. If you're ready to make a meaningful impact and have some fun along the way, apply today, and let's start this exciting journey together!
Compensation:
$8 - $12 hourly
Responsibilities:
Customer Service / Team Work / Community Satisfaction / Career Growth
Create a Fun and Welcoming job environment by maintaining a clean, neat, and organized facility
Be a part of changing the way people think about laundry
Build strong customer relationships within our communities by providing an Excellent Customer Service Experience
Greet, Help, and Thank our customers
Respond with urgency to customer inquiries, product and service questions, along with any customer issues
Maintain a great visual presentation of our merchandise
Educate and share our services, products, and promotions - sharing value for our customers
Follow our company policies and procedures
Comply with our uniform dress code
Prioritize both Customer and Associate Safety
Report in a timely manner all equipment, machines, and building maintenance opportunities
Opportunity to get involved with nonprofit organizations and schools' football teams as we invest in our communities
Be an integral part of our organization and help drive our growth: There'll be lots of opportunities to bring your ideas to the table. Seriously - we want you to take charge and be creative to help us get the results we're looking for at our facilities
Qualifications:
Availability / Team Player / Outgoing
Enthusiasm, high energy, initiative, and professionalism
Basic computer knowledge
Ability to communicate effectively
Ability to work on time and when scheduled
Ability to multitask
What you will earn:
This is a Part-time Position, but you can work as many shifts as you like
Flexible shifts. We'll work with your schedule to get a routine that works for you and your life - available mornings, evenings, weekends, and overnights
One-on-one time with different leaders in the company to help you achieve your personal goals.
Talent Development support for our upcoming leaders to staff, and a place for our continued company growth
Access to an internal social media app to connect with colleagues from other facilities
Engage in friendly competition with coworkers and other stores, earning rewards for exceeding productivity goals
About Company
Here at SpinXpress, our Mission is to deliver a fun environment and experience while at work, keeping our focus on providing an Excellent Customer Service Experience within our facilities and in our communities -
Clean, Bright, and Safe - A Better Laundry, That's The SpinXpress Way
!
Mover Team Leader
Customer service supervisor job in Lubbock, TX
*Must be able to work at least 3 full shifts M-F + Weekend availability
Who we are:
We are a full-service Moving and Junk Removal Company. We are actively looking to grow our team as the busy season is upon us. Why our employees love working with us:
Company Overview
To live our four core values of: Building Leaders, Always Branding, Listen, Fulfill, and Delight, and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
Job Summary
To be a professional moving company captain that helps people by providing hands-on labor, moving, and junk removal service. We serve residential and commercial businesses/services.
Responsibilities
Go out of your way to be friendly (smile, eye contact, small-talk) to everyone whom you come in contact with throughout the day - especially your clients.
Look, act and become a friendly college hunk - starting with the uniform (shirt tucked in, hat straight, pants at the waist), and continuing with your attitude (smiles and eye contact).
Educate clients about pricing and services and the benefit to them prior to giving an estimate, ensuring 110% satisfaction.
SAFELY operate at all times.
Make sure all daily truck inspections are performed (tire pressure, oil, equipment, etc).
Make sure the truck has enough receipts, safety equipment, and marketing material.
Price jobs aggressively, meeting and surpassing benchmarks.
Be able to make logistical decisions (when to dispose of, what to donate or recycle, how to best complete a job, how to package items and load a truck, how to market during downtime).
Lead your team by relevant examples, showing them what the core values of the company are all about.
Help to train new hires about the day to day operations and core values.
Complete Daily Checklists.
Prevent careless and costly mistakes, including damage, injury, unhappy clients, lost equipment, etc.
Check-in regularly throughout the day with direct supervisor for additional assignments and troubleshooting guidance
Qualifications
Who we're looking to hire:
If you love customer service and helping others, you've come to the right place. No experience necessary! We provide hands-on training to all HUNKS to ensure you succeed. Must meet the following qualifications:
Must be able to lift 50 pounds with a team.
Reliable transportation to and from work.
Valid/Active Driver's License.
Eligible to work in the United States.
Drug and alcohol-free.
Must be able to pass a federal background check.
Benefits:
Giving back to the community by donating two meals to Feeding Children Everywhere for every job we complete.
Being a part of a team with great attitudes and work ethic.
Flexibility with scheduling.
Open-Door Environment; Dynamic culture
We Stand By Our Services
And much more…..
See what we do here:
*******************************************
*******************************************
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more...
With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional.
COMPANY MISSION:
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
College Hunks Hauling Junk - TX - Lubbock is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
Auto-ApplyTeam Leader
Customer service supervisor job in Lubbock, TX
At Hawaiian Bros, we embody the Aloha spirit so we can help inspire our guests to do the same. That means ensuring a healthy work-life balance that lets you live in harmony with others and the natural world. As a company, we strive to act with honor, sharing gratitude, and positively impacting the communities we serve. In Hawaii, Ohana means family. And, when you come to work with us, you become part of a family that supports each other while having fun.
Competitive Pay! Free Meals! Free Uniforms! And we share tips, because we believe in sharing the Aloha Spirit at Hawaiian Bros.
Unlimited high-fives & so much more!
Onboard Referral Program: Help us find great team members and earn up to $500 for new hires who joins the Ohana.
Hawaii Law of The Aloha Spirit
''Aloha'' is more than a word of greeting or farewell or a salutation.
''Aloha'' means mutual regard and affection and extends warmth in caring with no obligation in return.
Disclaimer This job posting is for a position in a restaurant owned and operated by an independent franchisee organization, not Hawaiian Bros, Inc. This means the independent franchisee, and not Hawaiian Bros, Inc. is alone responsible for all employment-related matters in the restaurant including, but not limited to setting requirements for each job and all decisions concerning hiring, firing, discipline, supervision, staffing and scheduling. Hawaiian Bros, Inc. will not receive a copy of any job application and possesses no control over interviewing, hiring, or the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee, and not Hawaiian Bros, Inc., will be your employer. This job posting contains some general information about what it is like to work in a Hawaiian Bros restaurant, but is not a complete job description. People who work in a Hawaiian Bros restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. We use eVerify to confirm U.S. Employment eligibility.
Team Leader
Customer service supervisor job in Lubbock, TX
Benefits:
401(k)
401(k) matching
Company parties
Employee discounts
Flexible schedule
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
Job Description:
We are looking for someone who enjoys leading a team through a successful day, week, month, or year. From serving food to cleaning the floor, this restaurant leader sees it as an exciting challenge to motivate his/her team to complete these tasks at an excellent level with enthusiasm every time.
You are a leader who appreciates food quality, customer service, and empowering those they are leading. You enjoy seeing each employee on your shift thrive under pressure while completing orders with 100% care and enthusiasm. You see the restaurant as an operation that is great on its own, but each person can be encouraged to be better if they run together as a team with you helping lead the way.
Holding people accountable while showing respect and kindness to them fits your personality and leadership style. Having people come to work under you shift, gives your employees comfort and excitement when they see you.
Implementing systems, check sheets, food orders, inventory, and other ways of accountability are exciting to you. You see these systems as providing structure rather than hindering productivity. Ensuring your team understands why they are doing something is imperative to the way you lead others and communicate with those on your team. Your definition of leadership comes close to: getting the most out of each individual you lead and helping them find out they are capable of a lot more then they give themselves credit for.
We pride ourselves in having a family atmosphere both for the customer and the employee, and we are looking for you to join our family!
Responsibilities:
You understand you are in the people business not the food business
Taking care of each employee under your per view
Ensuring your team feels comfortable and empowered under your leadership
Able to lead by example and with a servant-like leadership style
Keep systems running through the provided tools
Qualifications:
Have a teamwork mindset
Leadership experience
Able to work in a fast-paced work environment
Able to be on your feet for up to 8 hours at a time
Able to lift, carry, or pull objects that may be heavy
Manager Food Safety Certification is required
Able to prioritize, organize, and manage multiple tasks
Strong communication and leadership skills
Team Lead (Full-Time)
Customer service supervisor job in Lubbock, TX
This position works closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers and drive sales and profits. Assist Team Members with completing the work within the store. Ensures all team members receive the appropriate training and education, including ongoing compliance training. Acts as leader on duty, responding to customer and team member concerns in the absence of the Store Manager, as well as opening and closing the store and ensuring all bookstore property and team members are safe and secure.
Follett Higher Education is a drug-free workplace environment.
Pay Range
$12.00-$24.33/hour
Lead Specialist
Customer service supervisor job in Lubbock, TX
Performs advanced, specialized work to assist in the organization and implementation of various projects and programs. Work is performed under minimal supervision within established policies with latitude for independent judgment. Works on special projects as assigned. May substitute for supervisor during his/her absence.
Assists with processing provider application packets and submission to carriers in which the provider must be enrolled for applicable campuses.
Assists with following-up with insurance carriers to determine status of provider numbers and tracks the information in Credential Stream. Assists in tracking and updating physician participation, carrier enrollment, and provider numbers for applicable campuses.
Assists in following-up with physicians and clinic staff when relevant forms with proper signatures have not been received for applicable campuses.
Assists in promptly notifying carriers of new providers or providers which have resigned for applicable campuses.
Provides most current provider documents such as license, DEA, and DPS, to carriers for applicable campuses.
High school plus six years experience in related field. Additional education may substitute for experience on a year for year basis.
Retail Part Time Team Lead
Customer service supervisor job in Lubbock, TX
At Office Depot, the Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.
Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
**Primary Responsibilities:**
+ **Print Sales and Services:**
+ Responsibility in the Print function to support efficient operation while driving overall store sales.
+ Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
+ Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
+ **Operational Efficiency:**
+ Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
+ Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
+ Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned.
+ Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
+ **Client Engagement:**
+ Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
+ Supports community outreach initiatives to drive client/customer retention.
+ Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
+ Performs other duties as assigned.
+ **External Key Carrier and Leader on Duty:**
+ Ensuring the safety and security of the building and associates during the absence of the management team.
+ In partnership with all associates, ensure regular loss prevention compliance.
+ Performing opening or closing responsibilities.
+ This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
+ May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.
+ Other duties as deemed necessary
**Education and Experience:**
+ High School diploma or equivalent education preferred
+ Minimum 1-3 years of experience in related field
+ Sales and/or Customer Service experience preferred.
+ Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
+ Skilled in Customer Service and Print Services experience would be desired.
+ Must possess advanced selling skills · Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
+ Must be adaptable to a changing environment.
+ Must be able to assist others in a professional environment.
+ Possess excellent verbal and written communication skills.
+ Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
+ Must possess ability to process information/merchandise through POS register system.
+ Pays close attention to detail to ensure high quality production in the Print Services area
+ Positive and Engaging
+ Action Oriented
+ Integrity, Accountability & Trust
+ Demonstrate passion for the brand, products, services and solutions offered to our customers
+ Must possess a desire to continually develop personal selling skills and product knowledge
+ Drive for Results
+ Decision Quality
+ Patience
**About The ODP Corporation:** The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
**Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
**Pay, Benefits & Work Schedule:** The salary range for this role is $9.26 to $13.85, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
**How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
**Application Deadline:** The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
**Equal Employment Opportunity:** The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 99109
Customer Service Facility Attendant
Customer service supervisor job in Lubbock, TX
Step into the Spotlight at SpinXpress In Lubbock, TX!
Customer Service | Teamwork | Community Impact | Career Growth
At SpinXpress, every team member is key to our success. We're looking for vibrant, service-focused individuals who want to grow with us while contributing to a workplace that's fun, inclusive, and full of opportunity.
Join a high-integrity, family-style team and be part of an exciting culture shift that's changing the way people experience laundry.
Our locations are equipped with high-performance, large-capacity machines that help customers get their laundry done quickly and efficiently, and we need talented, detail-oriented team members to match our fast-paced, energetic environment.
Start Your Journey as a SpinNerd - Grow into a SpinAmbassador!
We offer a clear path from entry-level to leadership, with competitive pay and a values-driven culture that supports both personal and professional growth. If you're passionate about innovation, sustainability, and community impact, this is the place for you.
What You'll Gain:
Flexible Part-Time Hours - Work as many shifts as you'd like. We offer morning, evening, weekend, and overnight options to fit your schedule.
Paid Training - Start as a SpinNerd at $8/hour during a 6-week training period.
Boosted Pay After Training - Earn $10-$12/hour, plus commissions, bonuses, and benefits once you're fully onboarded.
1-on-1 Mentorship - Work closely with experienced leaders who will help guide you toward your personal and professional goals.
Career Development - We actively support internal growth and leadership development as we continue to expand.
Team Connectivity - Stay in touch with teammates at other locations through our internal social media app.
Friendly Competitions - Take part in store-wide contests and win rewards for top performance and productivity.
Compensation Overview:
Training Period: $8/hour for 6 weeks
Post-Training: $10-$12/hour + Commission + Bonuses
Our Mission:
At SpinXpress, we create a fun, engaging, and customer-focused environment for both our team and our guests. Our promise? Clean, Bright, Safe - That's the SpinXpress Way.
If you're ready to make a difference, grow your career, and join a team that truly cares,
we'd love to hear from you!
Customer Service / Team Work / Community Satisfaction / Career Growth
Create a Fun and Welcoming job environment by maintaining a clean, neat, and organized facility
Be a part of changing the way people think about laundry
Build strong customer relationships within our communities by providing an Excellent Customer Service Experience
Greet, Help, and Thank our customers
Respond with urgency to customer inquiries, product and service questions, along with any customer issues
Maintain a great visual presentation of our merchandise
Educate and share our services, products, and promotions - sharing value for our customers
Follow our company policies and procedures
Comply with our uniform dress code
Prioritize both Customer and Associate Safety
Report in a timely manner all equipment, machines, and building maintenance opportunities
Opportunity to get involved with nonprofit organizations and schools' football teams as we invest in our communities
Be an integral part of our organization and help drive our growth: There'll be lots of opportunities to bring your ideas to the table. Seriously - we want you to take charge and be creative to help us get the results we're looking for at our facilities
Availability / Team Player / Outgoing
Enthusiasm, high energy, initiative, and professionalism
Basic computer knowledge
Ability to communicate effectively
Ability to work on time and when scheduled
Ability to multitask
What you will earn:
This is a Part-time Position, but you can work as many shifts as you like
Flexible shifts. We'll work with your schedule to get a routine that works for you and your life - available mornings, evenings, weekends, and overnights
One-on-one time with different leaders in the company to help you achieve your personal goals.
Talent Development support for our upcoming leaders to staff, and place for our continued company growth
Access to an internal social media app to connect with colleagues from other facilities
Engage in friendly competition with coworkers and other stores, earning rewards for exceeding productivity goals
Mover Team Leader
Customer service supervisor job in Lubbock, TX
*Must be able to work at least 3 full shifts M-F.
To live our four core values of: Building Leaders, Always Branding, Listen, Fulfill, and Delight, and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
Job Summary
To be a professional moving company captain that helps people by providing hands-on labor, moving, and junk removal service. We serve residential and commercial businesses/services.
Responsibilities
Go out of your way to be friendly (smile, eye contact, small-talk) to everyone whom you come in contact with throughout the day - especially your clients.
Look, act and become a friendly college hunk - starting with the uniform (shirt tucked in, hat straight, pants at the waist), and continuing with your attitude (smiles and eye contact).
Educate clients about pricing and services and the benefit to them prior to giving an estimate, ensuring 110% satisfaction.
SAFELY operate at all times.
Make sure all daily truck inspections are performed (tire pressure, oil, equipment, etc).
Make sure the truck has enough receipts, safety equipment, and marketing material.
Price jobs aggressively, meeting and surpassing benchmarks.
Be able to make logistical decisions (when to dispose of, what to donate or recycle, how to best complete a job, how to package items and load a truck, how to market during downtime).
Lead your team by relevant examples, showing them what the core values of the company are all about.
Help to train new hires about the day to day operations and core values.
Complete Daily Checklists.
Prevent careless and costly mistakes, including damage, injury, unhappy clients, lost equipment, etc.
Check-in regularly throughout the day with direct supervisor for additional assignments and troubleshooting guidance
Qualifications
Who we're looking to hire:
If you love customer service and helping others, you've come to the right place. No experience necessary! We provide hands-on training to all HUNKS to ensure you succeed. Must meet the following qualifications:
Must be able to lift 100 pounds with a team.
Reliable transportation to and from work.
Valid/Active Driver's License.
Eligible to work in the United States.
Must be able to pass a federal background check.
Benefits:
Giving back to the community by donating two meals to Feeding Children Everywhere for every job we complete.
Being a part of a team with great attitudes and work ethic.
Flexibility with scheduling.
Open-Door Environment; Dynamic culture
We Stand By Our Services
And much more…..
See what we do here:
*******************************************
*******************************************
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more...
With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional.
COMPANY MISSION:
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
College Hunks Hauling Junk - TX - Lubbock is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
Auto-ApplyDistrict Team Lead
Customer service supervisor job in Lubbock, TX
District Team Lead - Lubbock, TX
Lead the Future of Laundry with SpinXpress
Are you ready to join a fast-growing, innovative company that's transforming how people experience laundry?
At SpinXpress, we're on a mission to modernize the laundry industry with clean, welcoming, and customer-focused spaces. We're seeking a dedicated District Team Lead to help bring that vision to life. This is your chance to grow with a forward-thinking brand that values people, progress, and service excellence.
What You'll Do:
Oversee multiple store locations, leading high-performing teams
Ensure every customer interaction reflects our commitment to quality and care
Manage daily operations while fostering a positive, consistent workplace culture
Drive excellence and operational consistency across all locations
Support the launch and growth of our exciting new Fresh and Commercial divisions
Who You Are:
A hands-on leader with experience in retail, hospitality, or food service
Business-savvy, customer-focused, and energized by a fast-paced environment
A people-oriented leader who motivates teams and delivers results
Proactive and excited to take initiative in shaping a growing brand
What We Offer:
Competitive Salary: $40,000 - $55,000 base + bonus potential
Employee Perks: Discounted laundry services
Work-Life Balance: Flexible and reliable scheduling
Company Culture: Supportive, laid-back, and team-oriented
At SpinXpress, you're not just managing stores-you're helping redefine an entire industry. Your leadership will shape our operations today and drive growth for the future.
Why Join SpinXpress?
We're more than a laundry company. We're innovators, deeply connected to our communities, and committed to building something better. We value bold ideas, empower our teams, and provide real opportunities for growth.
Ready to lead with impact?
Apply now and be part of the movement transforming how laundry gets done.
Establish a workplace culture aligning with SpinXpress objectives and define the mission, vision, and values of SpinXpress within the Lubbock, TX district
Recruit, conduct interviews, select, hire, and nurture an appropriate number of managers and attendants in the Lubbock, TX district
Focus on team development to enhance customer satisfaction and operational excellence in the Lubbock, TX district
Monitor and predict operational patterns and analysis for the Lubbock, TX district
Create procedures complying with HR regulations specific to the Lubbock, TX district
Guide, support, and develop staff, including overseeing the onboarding process for new employees in the Lubbock, TX district
Encourage staff to take ownership and ensure accountability through consistent feedback in the Lubbock, TX district
Lead employees to meet productivity, quality, and goal achievement expectations set by the organization within the Lubbock, TX district
Manage employee work schedules, including training, call-ins, and overseeing overtime hours in the Lubbock, TX district
Implement and refine processes and protocols to sustain operational excellence (quality, speed, efficiency, and output) continuously within the Lubbock, TX district
A Bachelor's degree or equivalent work experience is required for this position
Previous experience in operations or related fields is essential
The ideal candidate should have a strong background in retail, hospitality, or food service
Demonstrated leadership and development qualities are a must
Problem-solving and critical-thinking skills are crucial for this role
Knowledge of basic economics, budgeting, and accounting principles is necessary
Proficiency in the Microsoft Windows environment, including Excel, is required
The ability to serve as a knowledgeable resource to the management team is essential for providing leadership and direction
Mover Team Leader
Customer service supervisor job in Lubbock, TX
Life Is Too Short Not to Work Somewhere Awesome Yes, you read that correctly.
Life is too short not to work somewhere awesome!
And we are that place.
Who we are:
We are a full-service Moving and Junk Removal Company. We are actively looking to grow our team as the busy season is upon us. Why our employees love working with us: Company Overview
To live our four core values of: Building Leaders, Always Branding, Listen, Fulfill, and Delight, and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
Job SummaryTo be a professional moving company captain that helps people by providing hands-on labor, moving, and junk removal service. We serve residential and commercial businesses/services. Responsibilities
Go out of your way to be friendly (smile, eye contact, small-talk) to everyone whom you come in contact with throughout the day - especially your clients.
Look, act and become a friendly college hunk - starting with the uniform (shirt tucked in, hat straight, pants at the waist), and continuing with your attitude (smiles and eye contact).
Educate clients about pricing and services and the benefit to them prior to giving an estimate, ensuring 110% satisfaction.
SAFELY operate at all times.
Make sure all daily truck inspections are performed (tire pressure, oil, equipment, etc).
Make sure the truck has enough receipts, safety equipment, and marketing material.
Price jobs aggressively, meeting and surpassing benchmarks.
Be able to make logistical decisions (when to dispose of, what to donate or recycle, how to best complete a job, how to package items and load a truck, how to market during downtime).
Lead your team by relevant examples, showing them what the core values of the company are all about.
Help to train new hires about the day to day operations and core values.
Complete Daily Checklists.
Prevent careless and costly mistakes, including damage, injury, unhappy clients, lost equipment, etc.
Check-in regularly throughout the day with direct supervisor for additional assignments and troubleshooting guidance
Qualifications
Who we're looking to hire:
If you love customer service and helping others, you've come to the right place. No experience necessary! We provide hands-on training to all HUNKS to ensure you succeed. Must meet the following qualifications:
Must be able to lift 150 pounds with a team.
Reliable transportation to and from work.
Valid/Active Driver's License.
Eligible to work in the United States.
Benefits:
Giving back to the community by donating two meals to Feeding Children Everywhere for every job we complete.
Being a part of a team with great attitudes and work ethic.
Flexibility with scheduling.
Open-Door Environment; Dynamic culture
We Stand By Our Services
And much more…..
See what we do here:
*******************************************
******************************************* Compensation: $11.00 per hour
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more...
With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional.
COMPANY MISSION:
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
College Hunks Hauling Junk - TX - Lubbock is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
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