Customer service supervisor jobs in Pittsburgh, PA - 1,110 jobs

The Warehouse Services Manager is responsible for overseeing the procurement, maintenance, tracking, and strategic utilization of all construction tools, equipment, rental resources, and owned assets across the company. This role ensures operational efficiency, cost control, and compliance with safety and regulatory standards. Essential Duties and Responsibilities: Equipment Management Oversee inventory, allocation, and lifecycle management of company-owned tools and equipment. Implement and maintain asset tracking systems to monitor usage, location, and condition. Develop preventive maintenance schedules and coordinate repairs to minimize downtime. Rental Coordination Evaluate rental needs based on project requirements and budget constraints. Negotiate rental contracts and manage vendor relationships to ensure cost-effective solutions. Track rental durations and returns to avoid overages and unnecessary expenses. Procurement & Logistics Collaborate with project managers and site supervisors to forecast tooling and equipment needs. Manage procurement of new tools and equipment, ensuring alignment with company standards and project specifications. Coordinate delivery, mobilization, and demobilization of equipment to and from job sites. Compliance & Safety Ensure all equipment meets safety standards and regulatory requirements. Maintain documentation for inspections, certifications, and operator training. Support safety audits and incident investigations related to equipment use. Budgeting & Reporting Monitor and report on equipment-related expenditures, utilization rates, and cost-saving opportunities. Develop annual budgets for tooling and equipment operations. Provide regular updates to leadership on asset performance and capital planning. Qualifications: Bachelor's degree in business administration, or related field preferred. 5-10 years of experience in construction equipment management or related role. Experience with managing P&L. Strong knowledge of construction tools, heavy equipment, and rental practices. Proficiency in asset tracking software, ERP systems, and Microsoft Office Suite. Excellent negotiation, organizational, and communication skills. Preferred Skills: Experience with fleet management systems and GPS tracking technologies. Familiarity with OSHA regulations and construction safety standards. Ability to lead cross-functional teams and manage multiple priorities.

Do you have financial planning experience and want to advance your career with an industry-leading firm? Ameriprise Financial is America's leader in financial planning and ranked #1 in customer dedication. As a Registered Client Service Associate, you will provide dedicated support to high producing advisor(s) by preparing portfolio materials for client meetings, leverage your analytical skills to build financial plans, and lead client interactions to retain and develop deeper relationships. At Ameriprise Financial, we take pride in providing our clients with a personalized experience every step of the way; if you thrive in an environment where you can help others and build a positive impact on a client's overall experience, we invite you to take your career to the next level by applying to join our team today! Key Responsibilities: * Assist advisor(s) in servicing clients including preparing financial plans, conducting investment research and completing trades and transactions as described by the advisor. * Prepare and summarize client meetings by scheduling and confirming meetings, entering data into contact manager, building the agenda and summary of meetings, escorting clients to advisor meeting and providing vital follow-up. * Ensure new business paperwork is submitted efficiently which includes preparation of forms and documentation for submission to home office, acquisition of appropriate signatures, tracking of new insurance applications and coordination of rollovers. * Coordinate marketing events which include organizing the event, contacting vendors, finalizing event details, crafting marketing compliance documentation and managing event marketing reimbursement. * Provide general administrative duties such as answering the advisors' phone, processing expense management reports, preparing routine client correspondence, supporting closes, setting up client documents and new business correspondence and alerts. Required Qualifications: * Bachelors degree or equivalent. * 3 - 5 years relevant experience required. * Series 7 or ability to obtain within 150 days. * State securities agent registration (S63 or S66) or ability to obtain within 150 days. * Experience working in a client service environment. * Detail-oriented, strong math, and analytical skills. Good organization and time management skills. * Able to manage multiple priorities and prioritize effectively. Able to independently work with minimal direct supervision. * Able to communicate with all levels within the organization. Process oriented and can work with a team. * Strong computer and software skills. Preferred Qualifications: * State IAR registration (S65 or S66) or ability to obtain within 150 days. * Life, Accident, and Health licenses & Variable Contracts or ability to obtain within 150 days. About Our Company We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Exempt/Non-Exempt Non-Exempt Job Family Group Business Support & Operations Line of Business AAG Ameriprise Advisor Group

We are seeking a dedicated and enthusiastic recent college graduate for a Contract-to-Hire Sea Logistics Customer Care Specialist position. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences. Responsibilities: Client Communication: Serve as the main contact for customer inquiries, providing information on air logistics services. Shipment Coordination: Monitor and manage air shipments, ensuring timely and accurate delivery. Issue Resolution: Address and resolve shipment discrepancies or issues promptly. Documentation: Prepare and process necessary shipping and customs documentation. Coordination: Collaborate with internal teams and external partners to ensure smooth logistics operations. Data Management: Maintain accurate records of shipments and update relevant systems with current information. Qualifications: Education: Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field. Skills: Excellent communication, organizational, and problem-solving skills. Technical: Proficiency in Microsoft Office; familiarity with logistics software is a plus. Attributes: Detail-oriented, customer-focused, and able to thrive in a dynamic environment. Compensation: $23.00 - $25.00 per hour

Primary Office Location:55 Public Square Suit 105. Cleveland, Ohio. 44113.Join our team. Make a difference - for us and for your future. Relationship Advisor 3 - Retirement Services Group Business Unit: WM - FNTC Reports to: Director of Retirement Services Position Overview: This position is primarily responsible for providing the highest quality service to personal, corporate, non-profit or government clients through the administration of various types of investment management relationships and serves as the client advocate, performs relationship and investment reviews and interfaces with clients for other Wealth Management (WM) services and solutions creating a single advisor within WM. The incumbent is the primary point of contact for assigned clients and is responsible for the overall client experience, satisfaction and retention. Primary Responsibilities: Prepares and presents group and individual employee education meetings. Provides retirement industry expertise to the plan committee and the participants. Identifies and matches client and participant needs with the corporation's lines of business services. Coordinates overall service and interfaces with record keepers and third party administrators as appropriate. Maintains collaborative relationships with portfolio managers without actual portfolio management responsibilities. Works closely with portfolio managers to discuss investment needs of client and manages accordingly. Provides investment oversight and guidance by providing industry updates, investment reviews and plan updates. Proactively seeks opportunities either through enhancement of current client accounts or acquisition of new clients. Stays current on regulatory changes and identifies changes in laws which will affect assigned accounts and reports theses changes to assigned manager. Adopts, advocates and effectively practices the guiding principles and tenets of the F.N.B. Wealth Management endorsed Leadership Doctrine and Best Practices Coaching guidelines. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: BA or BS Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 7 Skills Required to Perform the Primary Responsibilities of this Position: Excellent project management skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Excellent customer service skills Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Intermediate Level MS PowerPoint - Basic Level Experience in financial services and investment products and services and knowledge of ERISA laws and their application. Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: ASPPA, AIF, NIPA or other industry appropriate certification preferred. Physical Requirements or Work Conditions Beyond Traditional Office Work: Frequent driving (car, van, truck) Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

Aires (************** has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. We Have... An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98% A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development A comprehensive benefits package, including a 401K match Hybrid work environment An excellent career opportunity is currently available for a Manager, Immigration Services - Americas reporting to the Aires Pittsburgh, PA office. This exciting opportunity is in a high growth environment where you will utilize your experience to lead a team of Immigration Specialists in the successful delivery of immigration services. The Manager, Immigration Services, will act as a subject matter expert, coach and mentor to the team while also facilitating the achievement of client business objectives in collaboration with the Immigration Client Services team through specialized knowledge, strong partner relationships, and management of the immigration lifecycle. Position Responsibilities: Manages Immigration Case Team Lead and Immigration Case Specialists in the delivery of immigration services. Acts as a subject matter expert, coach and mentor. Participates in hiring, training, development, performance management, and other employment functions for the team. Works with implementation team and client success team on building relationships, driving program outcomes, and implementing efficient and effective solutions. Acts as a source and escalation point related to any case or service escalations. Builds and maintains a best-in-class partner network with competitive pricing. Collaborates with immigration and cross functional leaders to create service delivery and technology enhancements. Builds and fosters an environment of cohesion and profitability for immigration services. Required Qualifications: Bachelor's degree in Law, Human Resources, International Relations or a related field preferred. 5+ years of immigration experience, preferably in the relocation industry 2-3 years of client management experience 2-3 years of employee management experience preferred Additional Qualifications: Excellent customer service and administrative skills Computer literacy with MS Office products, and ability to grasp proprietary software Demonstrated ability to manage multiple competing tasks Ability to follow policies and procedures Can-do attitude Genuine desire to help others Team oriented mindset, with a strong sense of care and urgency Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation. American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at .

Calgon Carbon | A Kuraray Company is growing-and so can your career. Be part of a global leader in environmental solutions, where your work directly impacts the quality of air and water around the world. Customer Service Expert II Excellent Benefits: Medical, dental, prescription & vision, HSA & retirement savings (401k) - Generous Company Match! Perks: Incentives/bonus plans, competitive pay, dress for your day, hybrid schedules, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities. Hours of work: Full-time position with hours Monday-Friday 8:30-5:00 The Customer Service Expert II will process all SAP order types, both domestic and international) for all products and services (carbon, service, equipment, IX, third party items) from order entry to the coordination of all the necessary paperwork associated with these types of orders (proforma paperwork, shipping documents, etc.). The incumbent will work very closely with Sales, Logistics, Equipment Project Managers, Field Services, Finance, Quality, Plants and Warehouses to process orders from receipt through invoicing. Duties and Responsibilities (not limited to) * Responsible for correct SAP order entry to ensure material, transportation, field services, samples, COA or other documents are executed according to the customers' POs * Provide material availability and delivery information to sales staff, customers, etc. * Facilitate necessary communication to ensure order confirmation (material availability and credit) * Secure information for creation and maintenance of customer master files and price condition records in SAP * Provide freight quotes to customers for LTL shipments using the company's FDS tool * Research and manage customer invoice questions and customer complaints for resolution of immediate and future issues and to avoid/resolve aging accounts receivable problems * Ensure appropriate and thorough review of month-end closing items (credits, condition records, manual pricing, PO documentation) to prevent any deficiencies in revenue recognition process Qualifications * A high school diploma or equivalent certification is required * 2-3 years of sales and distribution or customer service experience is required * SAP experience is required * Demonstrated ability to work in a team, multitask, set priorities, and deal with confidential information * Knowledge of Calgon Carbon's products, services, organizational structure and business processes preferred * International/Export Customer Service experience with clear understanding of Incoterms 2010 / 2020 preferred * Fluency in Spanish preferred About Calgon Carbon At Calgon Carbon, we are scientific innovators with a proud legacy of over 80 years and more than 205 patents to our name. Since pioneering the first activated carbon products from bituminous coal in the 1940s, we've been at the forefront of developing cutting-edge technologies and solutions to meet the world's evolving air and water purification needs. Today, our portfolio includes more than 700 direct market applications across a wide range of industries. Headquartered in Pittsburgh, Pennsylvania, Calgon Carbon employs approximately 1,685 professionals and operates 20 facilities worldwide dedicated to manufacturing, reactivation, innovation, and equipment fabrication. In Europe, we operate under the name Chemviron. In March 2018, Calgon Carbon became part of the Kuraray Group. Together, we offer complementary products and services, united by a shared commitment to delivering the highest quality and most innovative activated carbon solutions to customers around the globe. Calgon Carbon is an Equal Opportunity Employer, including disabled/veteran

Primary Office Location:100 Federal Street. Pittsburgh, Pennsylvania. 15212.Join our team. Make a difference - for us and for your future. Manager of Customer Experience Business Unit: Operations Reports to: Director of Operations and Efficiencies Position Overview: The Manager of Customer Experience plays a pivotal role in orchestrating and enhancing interactions between the Bank and its internal and external customers. This role is tasked with understanding customer needs, expectations and perceptions with the goal of fostering positive experiences that drive business success. Leverage insights from customer feedback and data analytics to ensure a satisfying journey for all customers. Play a strategic role in shaping Bank policies, aligning cross functional teams, and championing a customer-centric culture. Primary Responsibilities: Lead transformational initiatives aimed at improving customer satisfaction and loyalty. Collect and analyze customer feedback to make informed decisions and recommendations for process improvements. Monitor customer feedback and sentiment, leveraging insights to implement strategies for continuous improvement. Drive continuous improvement in customer experience through data driven analysis. Utilize problem solving skills to address challenges and create innovative solutions that enhance the overall customer experience. Ensure a seamless customer experience by working cross functionally within the organization. Collaborate closely with cross-functional teams included Complaint Escalation & Customer Feedback (CECF), Technical Support & Integration (TSI), Enterprise Operations, Retail/Wholesale Banking, Risk/Compliance and various others. Build and maintain strong relationships with stakeholders to understand their business needs and objectives. Partner with senior leadership to align customer experience initiatives with overall business objectives. Oversees the direction, coordination, planning and effective management of the department and defines standards within the department to ensure assigned plans, goals, deadlines and service levels are attained. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: BA or BS Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 7 Skills Required to Perform the Primary Responsibilities of this Position: Excellent project management skills Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to work and multi-task in a fast paced environment Ability to use a personal computer and job-related software MS Word - Intermediate Level MS Excel - Expert Level MS PowerPoint - Intermediate Level Sound knowledge of banking regulations and compliance requirements Experience with Navigator, Business Process Manager, Web Director and similar banking systems Visio experience preferred Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: N/A Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

Store - PITT-ROBINSON TOWNSHIP, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

As the Customer Support Manager on the Industrial team, you are a liaison between the customer and the clients in the Industrial space. The CSM is responsible for maintaining the relationship between the customer and Client by understanding, implementing, and communicating the needs of the customer to the client's management. - Meet/Communicate with Customer on a daily basis to understand their needs. - Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement. - Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels. - Follow up to ensure personnel and equipment needs for the job at hand. - Follow up to ensure personnel and equipment is available as needs change for the customer. - Coordinate personnel, fleet, and equipment mobilization. - Continuing relationship with customer as more jobs and needs become available. - Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer. - Prospecting potential customers/industries and educating them on our services. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Associates degree - 2-3+ years experience selling ASTs (Above Ground Storage Tanks) - experience in a customer facing sales role with a strong track record of relationship management and account development - Experience selling temporary water treatment/filtration systems, pipeline hydrotesting, pumps, poly pipe and secondary containment, AST (above ground storage tanks) - Has a current book of business with contacts & accounts - Must be a go getter and be a self starter. - Bachelor's Degree - Midstream pipeline experience - Experience in the following industries: utility, municipality, pipeline companies, heavy civil contractors, food and beverage manufactures, solar facilities,

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! What you'll do: Manage a growing team of Patient Support Specialists (customer service reps) and assist with the day-to-day operations of the Patient Support team to ensure operational excellence and adherence to SLAs Review and analyze team and individual Specialists' performance data to meet and exceed structured performance targets across the team Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team Foster a collaborative, cohesive, and enjoyable team dynamic A successful applicant will fit the following criteria: Bachelor's Degree in Communication, Business Administration or equivalent degree/experience 3+ years of leadership experience in a fast paced environment 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners Ability to leverage data to make crucial decisions independently Strong problem solving skills, especially when working with ambiguous information Attention to detail with a knack for precision and organization Confident, patient, respectful, and a clear communicator Onsite role in Robinson Township, Pittsburgh #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

International company with over 65 years of service working privately with over 20,000 unions, credit unions and associations in the United States alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. No experience required, all individuals will be trained (Paid Training) before starting the position full-time. This is a great opportunity for anyone interested in advancing their career. Job Description We are HIRING NOW! In the last few months we have developed two new divisions in our offices that need staffed! Positions available include entry level management, and entry to mid level customer service, and sales. We are a leadership development and benefit provision firm based in the Canonsburg area servicing union and veteran, and small business markets locally. Current clients include: IBT, IUOE, CJA, USW, UMWA, VFW, AMVETS, and over 20,000 others. Arias Agencies was originally named Pittsburgh's #1 Small Business Employer by the Pittsburgh Post Gazette in 2012. Since then, Simon Arias Agencies has been continually recognized by the Post Gazette as one of Pittsburgh's Top Workplaces as well as top training! Reasons to apply: >Starting pay between 600-1200 weekly (entry level) and 1200-1500 weekly (mid level)--Higher incomes available for qualified candidates and management candidates! >Insurance after 90 days! >Full training provided >Exciting work environment! >New Management means teams with immediate upward mobility! Qualifications

Customer & Account Services Supervisor How to apply: Submit a resume and cover letter with application by January 22, 2026. CLP Employee? Submit your application on the Internal Job Site, the Current Opportunities page on The Pulse. Log into Paycor here and follow the links on the Engage section. Job Summary: The Customer & Account Services Supervisor employs a welcoming, patron-centered and energetic leadership style to provide direction, model outstanding service and promote positive team spirit among staff. Actively participates as a member of peer groups to advocate for the needs of the community, affect change, implement strategies and contribute to the long- and short-range direction of the Library. Works with their Library Services Manager to provide the best patron experience in their designated location and with the Customer & Account Services Manager to ensure system-wide adoption of CLP Service Standards and related circulation policies. Leads circulation and customer service functions of a bustling, diverse library location. Performs a wide variety of complex and experienced tasks in account management and problem resolution. Actively engages with customers to guide their information needs, locate materials and connect them to library resources, services, and collections throughout all locations. The Customer & Account Services Supervisor oversees staff that perform account and customer service functions in Public Services. Under the supervision of their Library Services Manager, they work collaboratively with managers, specialists and other customer service staff in public services. They engage and cooperate with peer Supervisors across the system. They contribute to the work of public service teams to enhance the patron experience through convenient access to library collections and services. They collaborate with staff in support departments to achieve goals, manage processes and ensure a quality experience for users. They oversee staff and/or processes which are essential to achieving the mission of the library and engage with staff across the system to achieve system-wide goals. The Supervisor also works under the guidance of and collaboratively with the Customer & Account Services Manager to build and maintain best practices in the execution of CLP's Service Standards. Location: CLP-Allegheny, Pittsburgh, PA Hiring Supervisor: Caitie Morphew-Assistant Director-Neighborhood Libraries Work Hours: 37.5 hours per week, days. evenings, weekends required Compensation: $19.00 per hour Number of Vacancies: 1 Requirements: Understands and engages with library users to ensure their needs are supported and addressed through relevant services; Manages circulation functions of the library to ensure high quality, effective, community focused service in functions such as registering customers for library cards, collecting fines and fees, processing customer holds and requests; Works with the Customer & Account Services Manager to ensure system-wide adoption of CLP Service Standards and related policies in circulation and customer account functions; Selects, trains, supervises, assigns, disciplines, and evaluates clerical staff; Understands, advocates for, and engages with library users to ensure their needs are addressed through relevant services; Participates in system-wide activities, such as committees, teams and work groups and modeling behaviors in patron-focused service, self-directed learning, strategic thinking and planning, and personal accountability; Prepares and submits monthly and annual reports; Communicates with District and other CLP Libraries to resolve problems, complaints and any library related issues as assigned. Competencies and Qualifications: Thorough knowledge of CLP's policies and procedures, or ability to develop such; Excellent internal and external customer service commitment and skills, including the ability to regularly exceed service expectations with the public and fellow staff; Excellent interpersonal, interviewing, counseling, and communication skills; Ability to effectively and positively supervise, schedule, and evaluate the work of others; Train, develop, and provide guidance and technical support to staff; Desire and ability to work with a diverse public and staff within diverse communities; Act as a model representative of CLP to the public; Ability to plan and think big picture about community needs; Proficiency with relevant computer systems, including hardware and software, current audio-visual equipment; and office machines; Ability to resolve complex ILS (integrated library system) and other technical problems; Ability to understand financial concepts and effectively work with basic budgets, purchasing and related information; Accurately use reference tools or catalog to perform an information search; Knowledge of the current shelving system. Bilingual or multilingual abilities a plus. Education and Experience: High school diploma or G.E.D. required, Bachelor's degree preferred; Five years of related clerical/customer service experience, including leadership responsibilities; Or equivalent technical training, education, and/or experience. Clearance Requirements: PA State Criminal Record Check Pennsylvania Child Abuse History Clearance FBI Fingerprint Criminal Records Check Mandated Reporter We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.

Primary Office Location: 100 Federal Street. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. Manager of Customer Experience Business Unit: Operations Reports to: Director of Operations and Efficiencies Position Overview: The Manager of Customer Experience plays a pivotal role in orchestrating and enhancing interactions between the Bank and its internal and external customers. This role is tasked with understanding customer needs, expectations and perceptions with the goal of fostering positive experiences that drive business success. Leverage insights from customer feedback and data analytics to ensure a satisfying journey for all customers. Play a strategic role in shaping Bank policies, aligning cross functional teams, and championing a customer-centric culture. Primary Responsibilities: Lead transformational initiatives aimed at improving customer satisfaction and loyalty. Collect and analyze customer feedback to make informed decisions and recommendations for process improvements. Monitor customer feedback and sentiment, leveraging insights to implement strategies for continuous improvement. Drive continuous improvement in customer experience through data driven analysis. Utilize problem solving skills to address challenges and create innovative solutions that enhance the overall customer experience. Ensure a seamless customer experience by working cross functionally within the organization. Collaborate closely with cross-functional teams included Complaint Escalation & Customer Feedback (CECF), Technical Support & Integration (TSI), Enterprise Operations, Retail/Wholesale Banking, Risk/Compliance and various others. Build and maintain strong relationships with stakeholders to understand their business needs and objectives. Partner with senior leadership to align customer experience initiatives with overall business objectives. Oversees the direction, coordination, planning and effective management of the department and defines standards within the department to ensure assigned plans, goals, deadlines and service levels are attained. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: BA or BS Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 7 Skills Required to Perform the Primary Responsibilities of this Position: Excellent project management skills Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to work and multi-task in a fast paced environment Ability to use a personal computer and job-related software MS Word - Intermediate Level MS Excel - Expert Level MS PowerPoint - Intermediate Level Sound knowledge of banking regulations and compliance requirements Experience with Navigator, Business Process Manager, Web Director and similar banking systems Visio experience preferred Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: N/A Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

Salary:$43,000.00 - $50,000.00 per year Details At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a Care Experience Manager (CEM), you'll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day. Why You'll Love This Role * On-call only every 4 weeks - phone-based support only, and you'll be paid for your time * No hands-on clinical work required - focus on coordination and communication * Be part of a purpose-driven team that's passionate about making a difference * Opportunities for advancement and career growth * Build lasting relationships with families and caregivers * Make an impact in your community What You'll Do * Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction * Manage caregiver schedules to ensure the right match of skills and availability * Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding * Maintain accurate and up-to-date records, schedules, and reports * Participate in the on-call rotation - only once every 4 weeks, phone support only, and paid * Help build a strong, engaged caregiver team by fostering a positive, supportive work environment * Handle problem-solving with professionalism and empathy - turning challenges into opportunities * Manage performance and support the retention of caregivers through engagement and timely feedback What We're Looking For * Bachelor's degree or equivalent work experience * 2+ years of experience in sales, customer service, or a fast-paced office environment * Strong organizational and time management skills * Excellent communication, relationship-building, and problem-solving skills * Comfortable using MS Office and learning new systems quickly * Experience in recruiting or healthcare (preferred but not required) Bonus Points If You * Thrive in fast-paced environments * Are proactive, adaptable, and solution-oriented * Genuinely enjoy helping others * Want to grow into leadership or regional roles Travel Requirements Minimal local travel may be required for meetings, patient visits, or training sessions. If you're ready to join a team where your work truly matters - and where you're supported to grow both professionally and personally - we want to hear from you! As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

MI Field Service Manager is responsible for planning, managing, reviewing, and executing the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales. This role is responsible for hiring, training, coaching a team of one to five or more employees including but not limited to Field Service Technicians, Field Service Supervisors, CS Representatives, and Clerical/administration. JOB DUTIES • Manages and review all operating expenses at assigned facility. • Manages hiring and firing of all personnel at assigned facility. • Manages all inventory items assigned to facility. • Oversees and review all safety and financial audits. • Makes sure the location has a schedule board and it is updated daily. • Makes sure all Field Service team members understand and follow all procedures and processes implemented by CI team. • Monitors performance metrics and allocates resources as necessary to ensure high quality service at optimal efficiency. • Develops a documented succession plan for their location. • Provides coaching and feedback to all employees. • Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and ten (10) or more years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES • Specific knowledge of field service duties required. • Ability to work with the team in the field when the need arises. • Ability to maintain a positive attitude and productive, driven work ethic required. • Strong interpersonal, analytical, and problem-solving skill required. • Ability to remain calm and clear-headed in an emergency required. • Good communication skills required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. The employees is regularly required to lift/carry up to 50 pounds as well as the ability to lift bulky objects. The employee is regularly required to use neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling. Working conditions may be indoor and/or outdoor. Noise level may be loud at times. LICENSES & CERTIFICATIONS: Excellent driving record required. All company vehicles are subject to continuous video monitoring. SUPERVISORY RESPONSIBILITY: 2-5 Direct Reports BUDGET RESPONSIBILITY: Yes COMPANY INFORMATION: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

We value our students! If you see an open position that is right for you, we encourage you to apply! Athletics Team Manager The Athletic and Fitness Center is seeking a responsible individual with an interest in athletics to assist coaches and support daily team operations. Student must posses strong organizational, communication, and time management skills. Some experience with athletics or team environments is preferred. This position includes, but is not limited to, setting up and breaking down equipment for practices and games, assisting with team logistics, tracking attendance, communicating with athletes, and maintaining a clean and organized team space, as well as other duties as assigned by the supervisor of this position. Responsibilities of the Position: Attention to detail is imperative. Assist the assigned coach with daily team operations, including practice preparation and equipment organization. Help set up and break down equipment for practices, games, and team events. Operate equipment such as stopwatches, scoreboards, or video recording devices during practices and games. Help enforce team rules and represent the program in a professional and positive manner. Attend team meetings or film sessions when required to support operational needs. Completing other duties as assigned by the supervisor for this position. Student staff must participate in online and personal training sessions by the Career Development Office. The position is in-person and hours per week vary depending on the availability in relation to building hours. Nights and weekends are required. You will be asked to meet in person at least once per semester. There is a Dress code/uniform will be required for this position. All current student employees should notify their other manager(s) if you work multiple jobs on campus at the same time. Additionally, students may not work more than 20 hours per week (combined between all campus jobs) during the academic year. Students may not exceed 980 work hours per calendar year. Student jobs do not automatically roll over to the next academic year or summer. Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention. Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Chatham University does not discriminate on the basis of race, creed, color, religion, gender, gender identity, gender expression, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, age, national origin, age, disability, genetic information, veteran status, marital or family status, political affiliation, or any other characteristic protected by applicable law.

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited! Job Summary The Outside Services Supervisor is responsible for overseeing the outside services team, ensuring the delivery of exceptional customer service and professionalism to members and guests. This role involves managing key aspects of the golf operation, including cart management, bag handling, and practice area setup, while ensuring operational efficiency and adherence to club standards. The Supervisor will provide ongoing training, mentorship, and support to the team, fostering a positive work environment and ensuring that every guest enjoys a seamless and high-quality golf experience. Reporting Structure * Reports to the Head Golf Professional or Director of Golf Day to Day * Supervise the Outside Services team, including staff recruitment, hiring, scheduling, and training, to ensure consistent delivery of service excellence. * Monitor staff time reporting to ensure accuracy and compliance with club policies, addressing any discrepancies promptly and professionally. * Assist golfers with bag loading, club cleaning, and play preparation while offering etiquette guidance and answering questions. Provide post-round support, including cleaning and transporting clubs to vehicles. * Oversee the cleanliness, organization, and functionality of all outside service areas, including the golf cart fleet, club storage, and practice facilities. Promptly address maintenance needs or equipment issues, ensuring optimal readiness at all times. * Collaborate with other golf operations staff, such as range attendants, marshals, and starters, to ensure smooth and efficient service delivery across the course. * Ensure all outside service areas, including the pro-shop, practice areas, and cart staging zones, are tidy, free of debris, and well-organized. * Monitor and ensure the timely completion of daily assignments in accordance with club standards, including practice facility preparation, pro-shop stocking, and maintaining clean and organized workspaces. Additional Duties * Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management. * Follow all company, club, and department policies, procedures, and instructions. * Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity. * Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. * Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. * Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. * Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. * Support the overall efficiency of the team by collaborating and contributing to the club's goals. About You Required * High school diploma, GED, or equivalent. * A minimum of 1 year of experience in a similar role or strong knowledge of golf. Preferred * Strong communication skills, with the ability to interact effectively with members, guests, and staff. * Strong knowledge of golf etiquette, rules, and best practices. * A positive attitude and commitment to providing outstanding service. * High attention to detail and reliability. Physical Requirements * Primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity. * Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs., talking, hearing, and seeing. Primary Tools/Equipment • Golf Clubs & Bag 40 - 50 lbs. * Golf Carts Work Schedule * Adherence to attendance requirements as outlined in the weekly schedule. * Flexibility to work additional hours as needed to meet position deadlines. * Availability to work on weekends and/or holidays as required. Want to learn more? Visit *********************** for full details. Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook Invited is an Equal Employment Opportunity Employer The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

Energy Harbor at a Glance Energy Harbor is a financially secure premier carbon free power producer with a focus on best-in-class safety and operation. We operate the second largest non-regulated nuclear fleet in the country supplying roughly 33 terawatt hours of clean carbon free generation to more than 3.5 million homes and businesses. Our nuclear fleet uniquely positions Energy Harbor amid an evolving environmentally focused landscape. We are a highly reliable provider of carbon free baseload electricity committed to Environmental, Social and Governance (ESG) principles critical to meeting the nation's emissions goals and accelerating the country's clean energy transition. Our success is driven by our employees' unwavering commitment to safe, reliable operations, financial stability and best in class service to meet our customers energy and sustainability needs. Join our team at Beaver Valley Nuclear Power Plant! We are seeking qualified talent to join our site in Shippingport, PA, as Supervisor, Records & Document Services. POSITION SUMMARY Supervise Records department personnel as part of the maintenance, development, and site implementation of various Energy Harbor fleet processes as defined by the fleet/site document control program. Scope includes review, FileNet entry, duplication, and distribution of procedures, engineering documents, and all applicable fleet/site documents. Also responsible for select administrative services to the station including responsibility for section level budget development and control Principal Accountabilities : Supervise union personnel who perform: processing of procedure revisions, scanning records for storage, updating drawings, processing company mail, document shredding and document mass reproduction for the site. The Supervisor of Document and Procedure Control is the site owner for the documentation control program and is responsible for development, maintenance, and site implementation of the following Energy Harbor fleet processes, programs, and procedures: 1) Document Control 2) Procedure Review and Approval, 3) Procedure formatting and content requirements (Procedure Writer's Guides) 4) EH Document Hierarchy 5) Program Manual, 6) Business Practice, 7) Reference Material Development review and approval 8) Procedure Writer Training 9) Form Control, and 10) Procedure Validation. Ensures that procedure packages are reviewed for accuracy and meet the requirements of the procedure review and approval process prior to release for implementation. Responsible for administrative functions associated with all station and fleet procedures, including format, reproduction, distribution, and control of revisions. Ensures that engineering documents/packages are reviewed for accuracy and meet the requirements of the engineering change process prior to release. Oversees the storage, duplication, and distribution of engineering documents, utilizing appropriate records retention facilities. Document types include engineering drawings (preliminary and final), vendor technical information and manuals, and engineering records (e.g., packages associated with modifications). Ensures Modification Coordinator activities as defined in the Engineering Change process are completed, including coordinating and ensuring configuration control documents are issued to allow operational acceptance following modification implementation. Ensures that other documents are reviewed for program acceptability prior to release. Participates on the Procedure and Document Control standardization/peer teams to develop and implement continuous process improvement and to maintain process compliance with 10CFR50 Appendix B and ANSI 18.7 requirements. Ensures all legal and regulatory requirements for document control are fulfilled at the station and posts all station procedures as well as drawings and other controlled documents in the electronic system (FileNet). Has site responsibility for the content manager side of the FileNet application. Coordinates training activities for assigned records staff and records custodians. Oversees the long term storage and retrieval of physical plant records stored off-site at approved record storage facilities. Provides duplicating services for the site including procedures, engineering documents, presentations, handbooks, lanyard cards, training materials, general communications, etc. Ensures internal Company mail, U.S. mail, and overnight priority mail are all prepared and distributed throughout site locations in a timely manner with records storage requirements considered. Coordinates work with other departments/section/units. Ensures all activities are completed in accordance with standardized EH fleet practices, policies, and procedures. Ensures section budget is developed and maintained. Qualifications Required: High School diploma or equivalent required. 3 - 5 years experience in records or procedure management. Must reside within site specific emergency response organization (ERO) response time. Qualifications Preferred: Bachelor's degree or Associate Degree with 3 years' experience in records or procedure management OR 10 years' experience in document or procedure programs/management. Demonstrated thorough knowledge of nuclear legal and regulatory requirements for document and procedure control. Demonstrated ability for solving technical problems and analyzing data. Excellent communication skills, verbal and written as well as the ability to relate well with co-workers, customers, and management. Experience working with engineering documents/processes and/or procedures processing and control and automated document management systems Exhibits a high degree of nuclear professionalism, nuclear safety conscious, maturity, good judgment, personal integrity, leadership ability, a sense of empowerment and motivation to drive excellence in performance. Experience working with bargaining unit contracts to the site specific, where applicable. 3 years of previous leadership experience. Benefits, Compensation & Workforce Diversity At Energy Harbor, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at **************************** to learn more about all of our employee rewards programs. Energy Harbor proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time. Safety Safety is a core value for Energy Harbor and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards. $80,000 - $90,000

Energy Harbor at a Glance Energy Harbor is a financially secure premier carbon free power producer with a focus on best-in-class safety and operation. We operate the second largest non-regulated nuclear fleet in the country supplying roughly 33 terawatt hours of clean carbon free generation to more than 3.5 million homes and businesses. Our nuclear fleet uniquely positions Energy Harbor amid an evolving environmentally focused landscape. We are a highly reliable provider of carbon free baseload electricity committed to Environmental, Social and Governance (ESG) principles critical to meeting the nation's emissions goals and accelerating the country's clean energy transition. Our success is driven by our employees' unwavering commitment to safe, reliable operations, financial stability and best in class service to meet our customers energy and sustainability needs. Join our team at Beaver Valley Nuclear Power Plant! We are seeking qualified talent to join our site in Shippingport, PA, as Supervisor, Records & Document Services. POSITION SUMMARY Supervise Records department personnel as part of the maintenance, development, and site implementation of various Energy Harbor fleet processes as defined by the fleet/site document control program. Scope includes review, FileNet entry, duplication, and distribution of procedures, engineering documents, and all applicable fleet/site documents. Also responsible for select administrative services to the station including responsibility for section level budget development and control Principal Accountabilities : Supervise union personnel who perform: processing of procedure revisions, scanning records for storage, updating drawings, processing company mail, document shredding and document mass reproduction for the site. The Supervisor of Document and Procedure Control is the site owner for the documentation control program and is responsible for development, maintenance, and site implementation of the following Energy Harbor fleet processes, programs, and procedures: 1) Document Control 2) Procedure Review and Approval, 3) Procedure formatting and content requirements (Procedure Writer's Guides) 4) EH Document Hierarchy 5) Program Manual, 6) Business Practice, 7) Reference Material Development review and approval 8) Procedure Writer Training 9) Form Control, and 10) Procedure Validation. Ensures that procedure packages are reviewed for accuracy and meet the requirements of the procedure review and approval process prior to release for implementation. Responsible for administrative functions associated with all station and fleet procedures, including format, reproduction, distribution, and control of revisions. Ensures that engineering documents/packages are reviewed for accuracy and meet the requirements of the engineering change process prior to release. Oversees the storage, duplication, and distribution of engineering documents, utilizing appropriate records retention facilities. Document types include engineering drawings (preliminary and final), vendor technical information and manuals, and engineering records (e.g., packages associated with modifications). Ensures Modification Coordinator activities as defined in the Engineering Change process are completed, including coordinating and ensuring configuration control documents are issued to allow operational acceptance following modification implementation. Ensures that other documents are reviewed for program acceptability prior to release. Participates on the Procedure and Document Control standardization/peer teams to develop and implement continuous process improvement and to maintain process compliance with 10CFR50 Appendix B and ANSI 18.7 requirements. Ensures all legal and regulatory requirements for document control are fulfilled at the station and posts all station procedures as well as drawings and other controlled documents in the electronic system (FileNet). Has site responsibility for the content manager side of the FileNet application. Coordinates training activities for assigned records staff and records custodians. Oversees the long term storage and retrieval of physical plant records stored off-site at approved record storage facilities. Provides duplicating services for the site including procedures, engineering documents, presentations, handbooks, lanyard cards, training materials, general communications, etc. Ensures internal Company mail, U.S. mail, and overnight priority mail are all prepared and distributed throughout site locations in a timely manner with records storage requirements considered. Coordinates work with other departments/section/units. Ensures all activities are completed in accordance with standardized EH fleet practices, policies, and procedures. Ensures section budget is developed and maintained. Qualifications Required: High School diploma or equivalent required. 3 - 5 years experience in records or procedure management. Must reside within site specific emergency response organization (ERO) response time. Qualifications Preferred: Bachelor's degree or Associate Degree with 3 years' experience in records or procedure management OR 10 years' experience in document or procedure programs/management. Demonstrated thorough knowledge of nuclear legal and regulatory requirements for document and procedure control. Demonstrated ability for solving technical problems and analyzing data. Excellent communication skills, verbal and written as well as the ability to relate well with co-workers, customers, and management. Experience working with engineering documents/processes and/or procedures processing and control and automated document management systems Exhibits a high degree of nuclear professionalism, nuclear safety conscious, maturity, good judgment, personal integrity, leadership ability, a sense of empowerment and motivation to drive excellence in performance. Experience working with bargaining unit contracts to the site specific, where applicable. 3 years of previous leadership experience. Benefits, Compensation & Workforce Diversity At Energy Harbor, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at **************************** to learn more about all of our employee rewards programs. Energy Harbor proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time. Safety Safety is a core value for Energy Harbor and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards. $80,000 - $90,000