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The differences between customer support analysts and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer support analyst and a technical support specialist. Additionally, a customer support analyst has an average salary of $65,147, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a customer support analyst include customer service, customer support and technical support. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Customer Support Analyst | Technical Support Specialist | |
| Yearly salary | $65,147 | $48,667 |
| Hourly rate | $31.32 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 116,811 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Customer support analysts and technical support specialists have different pay scales, as shown below.
| Customer Support Analyst | Technical Support Specialist | |
| Average salary | $65,147 | $48,667 |
| Salary range | Between $42,000 And $99,000 | Between $30,000 And $76,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | SAP | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a customer support analyst and a technical support specialist in terms of educational background:
| Customer Support Analyst | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between customer support analysts' and technical support specialists' demographics:
| Customer Support Analyst | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 59.9% Female, 40.1% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |