Service Desk Specialist - Night Shift
Dell field technician job in Gahanna, OH
As a Service Desk Analyst for Brooksource's Private Aviation Client, you will be responsible for troubleshooting application or device problems.
Responsibilities
75% - Answers inbound phone calls and emails during an assigned shift in a 7x24x365 global Help Desk. Provides technical assistance and problem resolution for employees requesting help on computer or network related issues or questions in a courteous, professional, thorough and concise manner. Demonstrates a commitment to providing superior customer service. Adherence to time and metric's tracking is required. Manages customer communications on scheduled and non-scheduled system maintenance, providing a communication hub between the business and Shared IT.
10% - Follows up on open tickets and confirms successful resolution with the client.
5% - Creates and maintains user accounts and access privileges for Active Directory (Windows 2000/XP) and application systems
5% - Maintains content within a knowledge-based computer system, through data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps.
5% - Assists on Help Desk related projects and activities as assigned by management.
Minimum Qualifications
1-2+ years information technology experience supporting inbound customer requests.
Experience in a fast-paced help desk or customer service environment required.
Proficiency with Microsoft operating systems, Apple iOS, Microsoft Office, and Microsoft desktop applications.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
End User Desktop Support
Dell field technician job in Columbus, OH
Mortgage Company
Columbus OH
Work HYBRID 3 days onsite each week
Needed ASAP
Direct Hire
In person Interview
Desktop Support
About the Role:
Desktop Support will assist End Users in resolving computer/network (hardware and software) related issues and implementing changes on behalf of the user. You will act as a liaison between the End User and the Windows and Networking departments.
What You'll Need:
Associate's degree in Information Technology, Computer Science, or equivalent IT certification required
1-2 years of hands-on IT support experience in a business environment
Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting
Expert-level knowledge of Microsoft Office Suite with ability to train and support end users
Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration
Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices
Experience using AI
Exceptional customer service skills with ability to communicate technical concepts to non-technical users
Strong analytical and problem-solving abilities with systematic approach to issue resolution
Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment
Patient, empathetic approach when assisting users with varying technical skill levels
What You'll Do:
Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
Investigate user problems and identify their source; determine possible solutions; test and implement solutions.
Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment.
Perform and/or oversee software and application installation and upgrades.
Maintain site licenses for department/organization.
Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.
Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data.
Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration.
Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff.
Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users.
Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments.
Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base.
Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges.
Other duties as assigned.
Technical Support (hands-on hardware support)
Dell field technician job in Plain City, OH
Technical Support Tech - Plain City, OH
6 mo. contract with benefits from Day 1, extensions or conversion to FTE possible.
Hands-on hardware troubleshooting experience required, additional training provided.
Schedule comprised of 12 hr. shifts with alternating weeks of 3 days & 4 days with OT available.
Front-Half Day Shift: 6am-6pm, Wed-Fri for Week 1, Wed-Sat for Week 2.
Front-Half Night Shift: 6pm-6am, Wed-Fri for Week 1, Wed-Sat for Week 2.
Back-Half Day Shift: 6am-6pm, Sun-Tues for Week 1, Sun-Wed for Week 2.
Back-Half Night Shift: 6pm-6am, Sun-Tues for Week 1, Sun-Wed for Week 2.
Required Skills & Experience
1+ year of Computer Hardware experience.
1+ years of Computer Networking experience.
1+ years of Linux Operating Systems experience.
All physical requirements are expected with reasonable accommodations.
Candidates should be able to lift up to 50lbs and or work in elevated locations.
Job Description
For this position you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technologies.
The ideal candidate will be able to quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics.
You must possess: technical aptitude and the ability to communicate advanced technical information with a variety individuals of varying technical knowledge, good situational awareness, the capability to contribute to strong inter and intra-team development, strong analytical skills, demonstrated problem solving ability, and the ability to operate solo or as part of a team with varying degrees of supervision.
This position requires the ability to successfully operate in high-pressure, time-sensitive situations while handling multiple critical priorities simultaneously.
Successful candidates must be able to demonstrate effective examples of situations where personal initiative and judgment were used to benefit team objectives.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Desktop Support Specialist
Dell field technician job in Valleyview, OH
Key Responsibilities:
Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms).
Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing.
Support mobile device setup and management for sales or field teams.
Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations.
Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers.
Escalate and track issues that require higher-level intervention or vendor support.
Collaborate with network and system administrators for more complex technical issues.
Maintain accurate documentation of incidents, resolutions, and asset inventories.
Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons.
Required Skills and Qualifications:
2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment.
Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration).
Familiarity with Active Directory, user account provisioning, and permission management.
Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting.
Strong problem-solving, interpersonal, and time-management skills.
Customer-service mindset with the ability to communicate clearly with both technical and non-technical users.
Preferred Qualifications:
Experience supporting IT in a manufacturing, distribution, or retail environment.
Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.
Information Technology Support Technician
Remote dell field technician job
● Provide technical support for office staff, consultants, and guests regarding AV and IT systems. This includes, but is not limited to, managing issues and requests-logged as tickets-related to computer hardware and software, mobile devices, network connectivity, video conferencing, convening space systems, and teleconference systems, as well as any other related technical tasks.
● Provide technical support and set-up assistance for audio/video (AV) equipment and connectivity to support client staff, consultants, and external groups utilizing office facilities for meetings, presentations, and other AV activities.
● Provide support and assistance for system or application testing carried out by the client's AV and IT Department.
● Assist in implementing ongoing preventive maintenance and updates as needed.
● Ensure convening systems are updated and tested, and provide necessary support as required
● Assist in resolving critical AV system issues and be available as needed
● Assist the AV and IT department in ensuring the physical and network security of the office's systems.
● Responds to end-user calls promptly, adhering to the Service Agreement Level (SAL). Escalates unresolved issues to the appropriate internal level, follows up on status, and provides timely updates. ● Provide essential remote support for technical issues encountered by staff working from home or in flexible arrangements.
● Collaborate closely with the New York Information Technology department and the Global Service Desk to coordinate and escalate tickets that require further assistance or fall outside the core responsibilities or access rights.
● Record and update all service issues, requests, and change requests in the client's ticketing system.
● Assist the IT department in ensuring proper accounting of the client's AV/IT assets. Track all asset changes and update the client's asset tracking system as needed.
● Provide periodic status reports covering all ongoing issues, requests, change requests, system status, inventory status, and completed activities. The operational support scope for these categories includes fulfilling the following functions:
● Product updates and upgrades are subject to client policies and procedures
● System proactive maintenance and monitoring of IT equipment.
● Proactive tracking of video conferencing and convening equipment.
● Root cause analysis that may interrupt AV system and office, convincing space
● Problem Management of incidents occurring due to the monitoring agent identification
● Telephonic call answering
● Monthly activities report consolidation. Qualifications and skills requirements of the assigned resource
● Proven experience in AV/IT service desk or other tech customer support role.
● Tech-savvy with good working knowledge and understanding of AV systems, computer systems, mobile devices, and different tech products.
● Technical ability to diagnose and resolve basic technical issues.
● Excellent verbal and written communication skills in English
● A technical, logical thought process and customer-oriented
● An ability to prioritize and escalate. ‘● Familiar with ITIL Foundation
● CompTIA's A+ and Network+ certificates
Education:
Bachelor's degree or higher with a technology focus.
Majors include Math, Engineering, Computer Science, Computer Information Systems, Information Technology, Cyber Security, and others.
3.0 GPA or higher.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Our client requires all the employees working on this engagement to be COVID-19 vaccinated.
If you need a reasonable accommodation for a sincerely held religious belief or medical condition, please contact ************************
Depot Tech/"Desktop Support"
Dell field technician job in Columbus, OH
Job Title: Depot Tech/ "Desktop Support"
Interview Process: Virtual & Onsite
Visa: U.S. Citizens/Green Card ONLY due to legal or government contract requirement
Job Description
Must Have Technical/Functional Skills
• Windows OS and Hardware knowledge
• Windows patching
• Experience of MAC OS
• ServiceNow ticketing tool knowledge
Roles & Responsibilities
• Strong customer-oriented attitude and interpersonal skills
• Excellent written and verbal communication skills
• Proven working experience in installing, configuring, and troubleshooting Windows based systems and non-windows environment / open systems.
• Excellent problem-solving and multi-tasking skills
• Experience in IT documentation and inventory management
• A self-starter, able to work independently and resourceful in exploring out of box solutions
• Willingness to adapt with new/updated support scopes as part of continuous improvement process
• Identifying hardware and software solutions. Troubleshooting technical issues. Installing and configuring hardware and software.
• Talking with customers through a series of actions to resolve a problem.
• Willing to be flexible and understandable on organization requirements.
• Willingness to take proactive measures and excellent interpersonal skills and be a great team player.
• Conducting electrical safety checks on equipment.
Generic Managerial Skills, If any
Verbal and communication skills
Level 1 IT Support Specialist
Remote dell field technician job
IS ON-SITE IN SOUTHAMPTON, NY
THIS IS NOT A REMOTE JOB
Important Note on Location & Housing
Due to the nature of this role, candidates must already reside within a reasonable commuting distance of Southampton, NY.
Please do not apply if you are out of state or planning to relocate.
Housing in this area is extremely limited and expensive, and the compensation for this position does not support relocation or long-distance commuting.
Thank you for your understanding.
Summary: To support, maintain and expand current IT and infrastructure capabilities.
Duties and Responsibilities:
· Physical Installation and management of network, security, and phone systems
· Provide maintenance and support to company issued equipment such as individual works stations, printers, and RF scanning devices
· Manage software license and installation as well as providing instruction to the staff regarding proper usage of said software.
· Provide end-user support on third party software programs such as online billing, mobile applications, and control systems commissioning.
· Perform ERP system data and user maintenance
· Responsible for procuring equipment and software as needed and within budget
· Produce reports as needed for management from multiple data sources.
Competencies:
· Proficient with Microsoft Office Suite with a strong emphasis in MS Excel
· Excellent interpersonal and customer service skills
· Firm understanding of existing network programs and capabilities
· Strong analytical and problem-solving skills
· Excellent troubleshooting ability
· Experienced working in a Windows Operating system environment
· Basic Programming and Web Design knowledge
Requirements
· Associate degree in Computer Science or equivalent experience
· At least (2) years of experience in network maintenance or user technical support preferred
· A+, Network+, and similar certifications preferred
· Perform upgrade and maintenance tasks during designated maintenance windows
· Must be able to lift up to 50 lbs.
· Must be able to communicate effectively with coworkers, managers and vendors.
· Ability to frequently stand, walk, kneel, bend, reach and work in hot and cold temperatures.
· Must represent the company in a positive and professional manner.
· Must be able to work with minimum supervision.
Help Desk Analyst
Dell field technician job in Marysville, OH
We are seeking a highly motivated and customer-focused Helpdesk Analyst to join our dynamic IT support team. As a Helpdesk Analyst, you will contribute to maintaining a positive user experience by delivering excellent customer service and utilizing your technical expertise to address a variety of IT concerns.
Location: Onsite in Marysville, OH
Pay: $21/hr W2
Duration: Long-term contract
W2 ONLY - MUST BE US CITIZEN OR GREEN CARD - No C2C or Sponsorship available
Responsibilities:
Serve as the initial point of contact for end-users seeking technical assistance through various channels, including phone, email, and chat.
Conduct thorough and systematic troubleshooting to identify the root cause of reported problems. Resolve Level 1 and Level 1.5 issues promptly and escalate more complex problems to the appropriate support teams.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Qualifications:
High school diploma or equivalent.
Understanding of computer hardware, software, and operating systems.
Familiarity with common productivity applications (Microsoft Office, email clients, etc.).
Troubleshooting skills for resolving Level 1/1.5 IT issues.
Excellent communication skills, both verbal and written.
Strong customer service orientation with a positive and patient demeanor.
Ability to work well in a team and collaborate with colleagues.
Ability to handle a fast-paced work environment and prioritize tasks effectively.
Desktop Support/ISM Technician
Remote dell field technician job
Job Title: Desktop Support/ISM Technician
Contract duration: 12+ months Contract
(need local),
Infrastructure Service Management (ISM) provides support and management of all desktop assets, including end-user technology, voice equipment, mobile phones, and desktop peripherals, in accordance with company policies as specified in the PPM. ISM is the primary point of contact for corporate services (e.g., building and move management, and facilities management) move projects, as well as the escalation point for any IMAC-related activities in the region.
Technology Data Bearing Assets (DBAs) are defined as technology assets that store data persistently as an intended purpose or have residual data stored as a result of the intended purpose. ISM relies on a regional team whose role includes receiving, building, configuring, installing, moving, repairing, and decommissioning desktop assets. The ISM team is also responsible for inventory management and provides procedural support to ensure projects are executed in accordance with established operating instructions.
Key Responsibilities
Minimum 5 years of exp.
Imaging the machine, Asset Management
Hardware inventory management, ensuring stock levels are constantly monitored.
Hardware request and receipt through the internal ordering system.
Actively monitoring the ticket queue and managing requests through to completion.
Housekeeping of IT rooms.
Supporting events like annual power-down post-desk checkouts (PC/monitors/mouse + keyboard/desk phone/headset/webcam).
Supporting hardware decommissioning events.
Supporting business moves/changes - ensuring involvement in the early stages of planning.
Managing escalations through to conclusion.
Managing client expectations.
Setting up and installing temporary training rooms/office-wide events (e.g., expos).
Comms room patching.
Supporting work-from-home hardware requests.
Ensuring that policies and guidelines relating to overtime and expenses are adhered to, as well as local guidelines for cost control.
Managing workload to ensure assigned activities are completed within targets defined within SLAs/OLAs.
Demonstrating high levels of customer care behaviors at all times and adopting a consistent commitment to providing a customer-focused, quality service.
Working across lines of service to ensure a coordinated approach to providing support for customers.
Actively participating in a program of continuous service improvement, taking ownership of actions that deliver results.
Performing basic troubleshooting, system upgrades, and replacements for employees.
Deploying equipment for new hires and refreshes and collecting equipment from offboarded employees.
Evaluating user requests and requirements and recommending effective technological solutions.
Installing, configuring, and troubleshooting hardware, including desktops, laptops, and peripherals.
Working outside business hours and participating in additional weekend work as required.
Imaging/re-imaging computers, configuring IP phones, and setting up mobile phones.
IT Helpdesk/Desktop Coordinator - Washington Court House, OH
Dell field technician job in Washington Court House, OH
*** How much experience do you have with Helpdesk/Desktop Support (or related)?
*** How much experience do you have with Office 365?
*** How much experience do you have with Windows Migration?
*** How much experience do you have with Active Directory and Group Policies?
*** What is your visa status (US Citizen, Greencard Holder, H1-b, etc.)?
*** What is your target base salary?
*** Where do you currently live (city, state)?
*** Are you able to work in Washington Court House, OH?
*** What is your availability to start a new role?
Workday Technical Lead
Remote dell field technician job
Dear all,
Vertex Elite is currently seeking a qualified Workday Technical Lead to join our team.
If you or someone you know is interested, please feel free to reach out for more details or share your updated resume.
Work Authorization : USC or Any valid USA work authorization
Job Type : Contract
Location : 100% Remote
Duration : Long term
Required Workday Modules Experience
Core HCM
Talent & Performance / Optimization
Advanced Compensation
Peakon
VNDLY
PRISM
With Best Regards,
Rama Raju | Vertex Elite LLC | E-Verified Company | ********************
Shopify Headless Commerce Technical Lead
Dell field technician job in Columbus, OH
We're passionate about designing and delivering top-notch digital experiences for our clients - and their customers - and helping them create efficiencies using data and technology. But what's most important about us is that we have a diverse team of experts all dedicated to getting clients from goals to outcomes - and that's where you come in.
As a Shopify Headless Commerce Technical Lead, you'll be joining our team of talented experts. The right candidate will possess the following experience:
Role Overview:
Responsible for architecting, delivering, and governing the next-generation commerce platform built on Shopify's headless capabilities. This role leads the technical strategy, solution design, development standards, and hands-on engineering for custom storefronts, backend services, integrations, and omni-channel experiences. This role requires deep engineering experience, strong architecture skills, and proven expertise implementing Shopify at enterprise scale.
Key Responsibilities:
Platform Architecture & Leadership
Serve as the technical authority for Shopify headless architecture, Storefront API, Admin API, Hydrogen/Next.js frameworks, and custom app development.
Define and maintain the headless reference architecture, including front-end frameworks, BFF layer, integrations, and API gateway standards.
Drive architectural decisions related to performance, caching, edge delivery, API orchestration, authentication, and scalability.
Establish engineering patterns, coding standards, and technical governance for all Shopify and commerce-related development.
Custom Application Development
Lead the design and development of custom applications that interact with Shopify, including:
Custom storefronts (web/mobile/tablets)
CPQ/configurator services for complex products
Clienteling apps and in-store tools
Trade/designer portals
Operations dashboards and internal tools
Oversee development of BFF (Backend-for-Frontend) services handling business logic, entitlements, pricing, carts, and checkout flows.
Ensure secure and performant usage of Storefront API, Admin API, webhooks, metafields, custom functions, and Shopify functions.
Integration Leadership (SAP, BTP, Manhattan, Workato)
Partner with SAP, BTP, integration, and data teams to architect and govern end-to-end flows with:
SAP S/4HANA (product, pricing, tax, financials)
Manhattan Active Omni (OMS/WMS) (inventory, fulfillment, routing, delivery)
SAP BTP Integration Suite (core iPaaS)
Workato (automation, additional integration patterns)
PIM/DAM systems (Salsify, Akeneo, etc.)
Define API contracts, event-driven patterns, and webhook strategies to support real-time unified commerce.
Ensure consistency across systems-of-record (Shopify, SAP, Manhattan, PIM).
Technical Delivery & Leadership
Lead engineering teams (internal + partners) across front-end, backend, integrations, QA, and DevOps.
Ensure quality delivery through design reviews, code reviews, and active technical mentorship.
Translate business requirements into scalable technical solutions and detailed architecture.
Own platform reliability, monitoring, alerting, and operational excellence for headless commerce services.
Drive continuous improvement across performance, SEO, accessibility, security, and release processes.
Security, Compliance & Governance
Work with Security, Identity, and Infrastructure teams to enforce OAuth, API authentication, 0Auth flows, and secure key management.
Champion compliance standards including PCI, PII, SOX, and change management controls.
Implement observability standards (logs, metrics, tracing) across Shopify, APIs, BTP, and custom services.
Cross-Functional Collaboration
Partner with product management, UX, merchandising, marketing, retail operations, customer care, and supply chain leaders to deliver unified commerce capabilities.
Liaise with Shopify Plus solution engineers, agency partners, and system integrators.
Communicate technical recommendations, risks, and roadmaps to executive leadership.
Required Skills & Qualifications:
7-10+ years engineering experience with modern web technologies.
3-5+ years Shopify experience with both Storefront API and Admin API.
Hands-on expertise with headless frameworks such as Hydrogen, Remix, Next.js, React.
Strong proficiency in server-side development (Node.js, TypeScript, or comparable).
Deep experience building and consuming RESTful APIs, GraphQL, and event-driven architectures.
Strong understanding of Shopify Functions, metafields, extensions, and custom app development.
Experience integrating commerce platforms with enterprise systems (ERP, OMS, WMS, PIM).
Familiarity with SAP S/4HANA, SAP BTP, Manhattan Active Omni, or equivalent.
Experience implementing caching strategies (CDN, edge compute, Redis).
Strong understanding of security standards, OAuth2, JWT, and API gateways.
Experience leading technical teams and managing engineering partners/SIs.
Outstanding analytical, troubleshooting, and communication skills.
Prior leadership experience in a retail/ecommerce transformation program.
Experience with CPQ or product configuration platforms.
Experience designing custom checkout flows or complex pricing/discount engines.
Experience with Workato or similar iPaaS.
Exposure to MACH or composable commerce architectures.
Understanding of PIM/DAM ecosystems like Akeneo, Salsify, or Brandfolder.
Experience with mobile applications or in-store technology.
More about G2O
We're different than other companies at G2O. We blend the research and design, technology, and data expertise to deliver the solutions our clients crave - and we do all of this as one in-house team, from vision to execution. We're also the largest company of our kind based in Ohio to do this - and have been evolving how we do it for 40 years.
Individually, we bring a wealth of experience from diverse backgrounds - personally and in business. We're a diverse and passionate team of leaders and experts in technology, data,
analytics, design, content, and more. But we think we're best when we put our minds together. Each person brings something distinct to our team - some unique flavor to their background or their experience. That makes for stronger collaboration - and elevates the outcomes for our clients.
Are you ready to collaborate to greatness with us?
Learn more at G2O.com/careers
Technical Support Engineer
Dell field technician job in Columbus, OH
The Support Engineer plays a critical role in delivering Tier two and three level support and mentoring junior staff within a nationally distributed financial services organization. This role serves as the escalation point for complex technical issues and contributes to strategic initiatives that improve support operations, user experience, and technology adoption. The ideal candidate is a seasoned IT professional with strong technical acumen, leadership capabilities, and a passion for service excellence.
Responsibilities:
Resolve escalated hardware, software, and network issues with precision and speed. Perform root cause analysis and implement long-term solutions.
Guide IT Support Specialists through complex troubleshooting, share best practices, and lead cross-training initiatives across platforms like Salesforce, Workday, and Microsoft 365.
Analyze support ticket trends and recommend improvements to reduce volume and enhance resolution times. Implement automation and AI-assisted workflows where applicable.
Lead projects to improve device provisioning, support processes, and end-user experience, with focus on automation and self-service enablement.
Maintain and optimize asset tracking, license management, and endpoint lifecycle systems with automated reporting.
Collaborate with Systems Engineering and other IT teams to resolve advanced issues and strengthen infrastructure reliability.
Lead or support technology rollouts, including new applications, endpoint imaging, and security enhancements.
Ensure onboarding processes are efficient and consistent, overseeing IT provisioning for new employees.
Refresh and expand the internal knowledge base, incorporating AI-powered search and self-service capabilities.
Provide clear documentation, training resources, and quick-start guides for citizen developer and automation scenarios.
Establish baseline support metrics (ticket volume, resolution time, satisfaction) and deliver weekly reporting on team performance.
Maintain and refresh internal knowledge base articles, troubleshooting guides, and citizen developer quick-start documentation.
Key Deliverables:
Implement and measure impact of one AI-powered enhancement (such as automated ticket triage or AI-assisted troubleshooting workflows) to improve response speed or user satisfaction, with documented success metrics and team training plan.
Design and deliver cross-training schedule for IT Support specialists in Salesforce, Workday, and Microsoft 365, including competency assessments and certification pathways.
Lead comprehensive refresh of BWE's internal knowledge base, ensuring it reflects current systems and processes while incorporating AI-powered search and self-service capabilities.
Create citizen developer support documentation and quick-start guides for common IT automation scenarios, with clear governance boundaries.
Analyze support ticket patterns over 90 days and provide formal recommendations for reducing volume or improving resolution times, including specific process improvements.
Establish baseline support metrics (ticket volume, resolution times, user satisfaction) and implement weekly reporting to track team performance and identify automation opportunities.
Minimum Qualifications:
3+ years of IT support experience with demonstrated success resolving complex technical issues.
Strong proficiency with mac OS, Windows, and mobile device environments.
Experience in financial services or other regulated industries preferred.
ITIL Foundations Certification (preferred at hire, required within 6 months).
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
Proficiency in Microsoft 365, Teams, Adobe Acrobat, Azure AD/Entra, and endpoint management tools.
Experience with ticketing systems (e.g., FreshService) and the ability to manage concurrent priorities.
Familiarity with network protocols, endpoint security, and remote support tools.
Excellent communication and documentation skills for non-technical audiences.
Preferred Qualifications:
Experience implementing AI-powered support tools and automation strategies.
Familiarity with Salesforce, Workday, SharePoint, and other enterprise platforms.
Ability to lead small technical projects and mentor junior staff.
Exposure to project management and cross-functional IT initiatives.
IT Professional - Financial Education & Wealth Strategy Consultant (Remote)
Remote dell field technician job
At Titan Financials, we empower individuals and families through financial education and wealth-building strategies. Our mission is to provide clients with the knowledge, tools, and protection they need to build long-term financial security.
We're expanding our team with IT professionals who want to transition into a more flexible, rewarding, and purpose-driven career.
Role Description -
This Is NOT an IT Job
Are you an IT professional, systems engineer, help desk specialist, network technician, cloud engineer, or tech expert who wants:
Freedom of time
A career with less burnout
Long-term financial stability
Full control over your income and schedule
If so, this opportunity is designed for you.
This is not an IT position. There are:
❌ No support tickets
❌ No troubleshooting
❌ No on-call schedules
❌ No technical maintenance
❌ No deployments or outages
Instead, this is a career transition opportunity where your analytical thinking, communication skills, and problem-solving abilities translate perfectly into helping individuals and families strengthen and “secure” their financial future.
This is a fully remote, commission-based (no cap) role as a Financial Professional, ideal for IT workers seeking a flexible, scalable, and meaningful income stream.
Flexible Schedule | Part-Time or Full-Time | 1099 Contract | Zero IT Work | Full Training & Mentorship Provided
What You'll Do
Educate clients on key financial concepts such as income protection, retirement strategies, debt management, and wealth building.
Help families strengthen their financial “infrastructure,” applying the same organized, logical thinking used in IT.
Build trust-centered relationships through transparency, communication, and ethical guidance.
Identify clients' financial needs and create tailored strategies to help them reach long-term goals.
Collaborate with a supportive team (many with IT backgrounds) who provide weekly mentorship and training.
Build and manage your own client base while enjoying complete schedule flexibility.
Why IT Professionals Excel Here
IT workers succeed in this field because their core strengths apply naturally:
✔ NOT an IT Job - No Burnout
Say goodbye to:
Help desk queues
Escalations
Late-night outages
On-call rotations
High-stress deployments
This career supports balance, wellbeing, and long-term stability.
✔ Freedom of Time & Remote Flexibility
Work when you want.
Work where you want.
Design a career around your life-not the other way around.
✔ High Long-Term Earning Potential
No salary cap.
Residual income opportunities.
Your income reflects your effort and skill-not your hours.
✔ IT Skills Transfer Seamlessly
Analytical Problem-Solving: Break down financial concepts like you break down technical issues.
Clear Communication: Explain financial strategies the same way you explain complex systems.
Logical System Thinking: Build solid financial foundations like you build stable infrastructure.
Ethical Standards: Confidentiality and trust are second nature to IT pros.
Solution-Oriented Mindset: Identify gaps, solve problems, and implement strategies.
Career Growth Path After 3 Months
Within your first 90 days, you will have:
Earned your U.S. State-Issued Life Producer License
Completed our comprehensive training program for independent agents
Gained a strong understanding of how to educate clients on essential financial concepts
Participated in weekly 1-on-1 coaching and group training sessions
Developed confidence in guiding clients and communicating value
Earned your first promotion, recognizing your growth and early accomplishments
After 1 Year
By your first year, you will have:
Mastered the responsibilities of the position with efficiency and confidence
Built strong internal relationships with mentors and fellow professionals
Been trusted with greater responsibilities as your expertise grows
Achieved your second promotion, with a clear path toward becoming a Broker
Created a lifestyle with more freedom, less stress, and greater financial stability than most IT roles can offer
Basic Qualifications
18 years or older
U.S. Social Security Number
Able to pass a background check
Willing to obtain a state life/health insurance license (training provided)
Professional, ethical, strong communication skills
Benefits
100% remote
Flexible scheduling
High-income potential
Leadership development and ongoing support
A positive, collaborative work culture
No prior financial background required
Location
United States (Remote)
Your Next Step
If you're an IT professional ready to transition to a more flexible, less stressful, and more financially rewarding career-this is your opportunity to shift from supporting technology to helping families build strong financial systems.
Job Types: Full-time, Part-time
Application Question(s):
Are you willing to undergo a background check, in accordance with local law/regulations?
This position does require investment costs to obtain the proper license; if you are not currently licensed, are you willing to go through the steps to get licensed?
You acknowledge this position is 100% remote working part-time of 10 hours per week.
You acknowledge this position requires a minimum of 10 hours per week, attending weekly group trainings, and weekly 1-on-1 trainings to be successful.
You acknowledge this position is 100% commission with no base pay and is designed to work alongside a full-time position.
Work Location: Remote
Computer Field Tech Position-Columbus OH
Dell field technician job in Columbus, OH
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Dell field technician job in Columbus, OH
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Technology Support III - SAP BW
Dell field technician job in Columbus, OH
Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
**Job Responsibilities**
+ Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm.
+ Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability.
+ Participate in a global production support team, supporting multiple applications with a focus on business intelligence, data warehouses, sub-ledger data mart systems, and core enterprise applications.
+ Monitor production environments for anomalies and address issues utilizing standard observability tools.
+ Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs.
+ Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning.
+ Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments.
+ Assist in developing long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure.
+ Participate in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements.
+ Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
**Required Qualifications, Capabilities, and Skills**
+ Formal training or certification on software engineering concepts and 3+ years applied experience
+ 5+ years of experience supporting SAP BW/BO/BPC operational environments with daily execution.
+ 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
+ 3+ years of UNIX and Control-M experience.
+ Strong hands-on experience with SAP ABAP programming and HANA SQL scripts.
+ Demonstrated experience in constructing, delivering, and supporting business intelligence, data warehouses, data marts, and core enterprise applications.
+ Must be strong in BW, BO, and have BPC experience.
+ Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on-premises and public cloud.
+ Experience with observability and monitoring tools and techniques.
+ Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework.
**Preferred Qualifications, Capabilities, and Skills**
+ Strong experience supporting critical enterprise-level applications, with analytical skills to formulate tactical and strategic recommendations.
+ Demonstrated success in a fast-paced, dynamic production support environment.
+ Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing.
+ Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis.
+ Financial Services industry experience preferred.
+ Experience in SAP ERP, SAP CO, and SAP FI preferred.
+ Working understanding of public cloud environments.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
Chicago,IL $95,000.00 - $130,000.00 / year
Junior Fusion Technician
Remote dell field technician job
As a Junior equipment Operator with APTIM, you will operate excavator, off road truck skid loader, man lift and extend a boom forklift fusion machines for installation of HDPE piping at the landfills we do our projects on.
Key Responsibilities/Accountabilities:
Follow all maintenance and safety procedures.
Connect sections of pipe, using HDPE welding machines and PVC pipe with Glue and primer.
Maintain and adjust machinery to ensure proper performance.
Operate off road trucks and excavators on side slopes.
Measure materials or objects for installation or assembly.
Mix substances or compounds needed for work activities.
Repair or replace defective parts of machinery, such as rotary drill rigs, water trucks, air compressors, and pumps using hand tools.
Install well heads and valves
Basic Qualifications:
Have a knowledge of safely operating assigned equipment.
Loads, transports, and unloads materials, tools, equipment and supplies.
Performs minor maintenance or cleaning activities on tools and equipment.
May require a high school diploma or its equivalent with previous years of experience in the field or in a related area.
PHYSICAL REQUIREMENTS:
Strength: Standing 50% Walking 20% Sitting 30% Lifting 35 lb. Carrying 35 lb. Pushing 0 ft-lb. Pulling 0 ft-lb. 2. Climbing O Balancing O 3. Stooping O Kneeling O Crouching O Crawling O Reaching Handling C Fingering C
Explanation for Symbols: NP=Not Present, O=Occasionally (0-33%), F= Frequently (34-66%), C=Constantly (67-100%)
ABOUT APTIM
APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence.
What you can expect from APTIM:
Work that is worthy of your time and talent
Respect and flexibility to live a full life at work and at home
Dogged determination to deliver for our clients and communities
A voice in making our company better
Investment into your personal and professional development
As of the date of this posting, a good faith estimate of the current pay range for this position is $20 to $24 per hour. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM.
Employee Benefits
APTIM environ & Infra,LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace ************************************
Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and 10+ carriers to find the right benefits that work for them in their location.
Life insurance
Short-term and long-term disability insurance
Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law)
401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here:
APTIM 2025 401(k) Plan Features (makeityoursource.com)
APTIM - Helpful Documents
Watch our video:
About APTIM - In Pursuit of Better
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Level 1 Support Technician
Remote dell field technician job
Curious fact: 28% of IT professionals hide their career from friends and family to avoid being asked for free tech support.
OK, this hasn't been fact-checked, but it seems plausible. If you love helping people out and are always eager to "look into it", you're probably the type of person that relatives turn to when they can't print a document. Luckily, you'll also be the ideal person for this position!
Our client is an MSP with an open Support role. It's a fast-growing industry, and they need someone to be the friendly first point of contact for their clients when they need technical help. What's in it for you, you ask? Well, this is a fantastic opportunity to learn and grow within the company, and to be exposed to a wide variety of technologies and verticals thanks to their industry.
What your responsibilities will be
Be the Tech Hero Their Team Needs
Answer support requests that come in through phone, email, or our web portal-always with a friendly, helpful attitude
Tackle issues efficiently to keep everyone productive and meet their response time commitments
Figure out which problems need immediate attention and which can wait
Troubleshoot & Fix Issues
Use remote support tools to diagnose and solve problems from your desk
Set up and configure computers, software, and network devices
Keep Things Running Smoothly
Make sure all workstations have up-to-date antivirus protection
Perform regular maintenance on computers, printers, and other equipment to prevent problems before they start
Keep each client's technology environment secure and compliant with company standards
Build Great Relationships
Work collaboratively with people across all departments
Be the kind of IT person everyone feels comfortable reaching out to
What you'll need to succeed
Must-Haves:
2+ years of hands-on IT support experience
Strong communication skills-you can explain tech stuff in plain English
A genuine passion for helping people and delivering great service
Solid experience supporting Windows 10, Windows 11, and Mac OS environments
Great at listening, asking the right questions, and getting to the root of problems
A knack for troubleshooting and thinking on your feet
Nice-to-Haves (But Not Deal-Breakers):
Experience with Windows Server (2012, 2016, or 2019)
Active Directory knowledge
Familiarity with Ninja RMM and Autotask PSA
CompTIA A+ certification or additional IT certifications
What Makes You a Great Fit
You're someone who genuinely enjoys helping others solve problems. You stay calm under pressure, can juggle multiple priorities, and take pride in keeping technology running smoothly. You're a team player who builds great relationships and makes people feel supported, not intimidated, when they need tech help.
Put your positive energy and good-will attitude to good use, and use the form below to apply and learn more about this opportunity! This is a full-time position, and remember - it's fully remote, and always will be.
Auto-ApplyJunior BIM Technician
Dell field technician job in Columbus, OH
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.
Role description:
Arcadis is looking for a Junior or Entry-Level BIM Technician to join our Water Design team. This hybrid role will be based out of our Columbus, OH location.
The Junior or Entry-Level BIM Technician will be responsible for developing engineering drawings and models and preparing designs from general instruction and/or preliminary sketches, diagrams, or schematics prepared by Engineers or others. The ability of the Junior or Entry-Level BIM Technician to perform their own designs (Engineering) is preferred but not a requirement.
Role Accountabilities
We are looking for an junior/entry-level CAD/BIM Designer to join our team and support the creation of detailed project drawings, plans, and models for a variety of engineering projects. The role is responsible for
Updating and creating drawings for site development, grading, utility piping layouts, process mechanical plans, and construction details using AutoCAD and Revit. You will work closely with engineers and designers to generate accurate, high-quality engineering drawings from provided redlines or design schematics.
Responsible for producing floor plans, elevations, section cuts, and schedules in AutoCAD and Revit. You will also be tasked with maintaining site record drawings and ensuring that your work aligns with discipline-specific and company CAD/BIM standards.
Meet project deadlines while maintaining quality and accuracy will be critical to the success of the projects you contribute to.
Manage your workload throughout the entire project lifecycle, coordinating with local engineers and remote teams to ensure timely delivery of construction plans and related documents.
The ideal candidate will demonstrate strong knowledge of CAD and BIM standards, with proven experience working with facility MEP system drawings, asset hierarchies, and associated O&M documents. Proficiency in the Microsoft Office Suite is required to efficiently manage project documentation and daily tasks. Excellent written and verbal communication skills are essential, as this role involves working collaboratively within a team environment and coordinating effectively with colleagues across multiple offices.
Required Qualifications
0-2 years of experience working in CAD and BIM, with proficiency in both AutoCAD (2016 or newer) and Revit.
High school diploma or equivalent plus up to 2 years of college/university level education in Engineering or similar,
Preferred Qualifications
A background in architecture, construction management, engineering, or a related field is preferred
Experience working with remote teams will be a valuable asset.
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.
Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $20.65-$30.98 per hour. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.
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#Water-ANA
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