Desk receptionist vs front desk staff

The differences between desk receptionists and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a desk receptionist has an average salary of $32,434, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a desk receptionist include scheduling appointments, customer service and front desk. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Desk receptionist vs front desk staff overview

	Desk Receptionist	Front Desk Staff
Yearly salary	$32,434	$28,916
Hourly rate	$15.59	$13.90
Growth rate	-	-
Number of jobs	41,301	140,094
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 66%	Bachelor's Degree, 62%
Average age	42	37
Years of experience	2	-

Desk receptionist vs front desk staff salary

Desk receptionists and front desk staff have different pay scales, as shown below.

	Desk Receptionist	Front Desk Staff
Average salary	$32,434	$28,916
Salary range	Between $25,000 And $41,000	Between $21,000 And $38,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Univ Of Colorado-Colorado Spgs
Best paying industry	-	Education

Differences between desk receptionist and front desk staff education

There are a few differences between a desk receptionist and a front desk staff in terms of educational background:

	Desk Receptionist	Front Desk Staff
Most common degree	Bachelor's Degree, 66%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Desk receptionist vs front desk staff demographics

Here are the differences between desk receptionists' and front desk staff' demographics:

	Desk Receptionist	Front Desk Staff
Average age	42	37
Gender ratio	Male, 25.5% Female, 74.5%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 10.8% Unknown, 4.4% Hispanic or Latino, 18.3% Asian, 6.7% White, 59.0% American Indian and Alaska Native, 0.9%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	6%	13%

Differences between desk receptionist and front desk staff duties and responsibilities

Desk receptionist example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Document and identify doctors' availability and schedule appointments utilizing AVImark scheduling software.

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Desk receptionist vs front desk staff skills

Common desk receptionist skills

Scheduling Appointments, 24%
Customer Service, 21%
Front Desk, 15%
Check-In, 10%
Emergency Situations, 4%
Office Equipment, 4%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%