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Director of programs and operations full time jobs

- 105 jobs
  • EMS Operations Manager

    Lynx EMS

    Columbus, OH

    Lynx EMS is recruiting an Operations Manager to direct operations at our Columbus, OH location. PURPOSE/BELIEF STATEMENT The Operations Manager oversees, leads, manages, and performs various tasks associated with the day-to-day operations of Lynx EMS at their assigned satellite location(s). The Operations Manager is also responsible for additional tasks as assigned by the Regional Manager of Operations. JOB RESPONSIBILITIES The Operations Manager will: Meet with Operations Supervisors daily to assess and review day-to-day operations. Duties will include the review and approval of staffing, scheduling, and related issues. Duties may include counseling and assisting employees, but require reviewing, assessing, and assisting with all work performed throughout the day, regardless of shift. Be the liaison between the Operation Supervisors, hospitals, and nursing facilities and the Regional Manager of Operations. Briefings and updates will be supplied to the Regional Manager of Operations on a weekly basis, and in real time should the situation warrant such involvement. Will identify and work to improve administrative and operational functions for Lynx EMS, LLC. He/she will review the activities of emergency medical staff and provide leadership and guidance regarding various issues. If required, all guidance will be documented in written form. Will review and recommend changes to existing policies and procedures, as well as recommend new policies and assist in the creation of them. Review requests for additional staffing and equipment; provide input and recommend staffing and equipment needs for budget purposes to the Regional Manager of Operations. Work and maintain a full-time regular work schedule. Verify staffing for all shifts is met. Participate in the full range of human resources responsibilities. Write, receive, review, and approve staff reports, records, and related paperwork. Investigate incidents involving assigned units and communicate with the Operations Supervisors and Regional Manager of Operations on status of assigned units and other problems. Submit reports on all incidents, accidents, and work-related injuries and exposures. Participate in interviewing and selection process as needed. Assure that all necessary payroll reports are properly completed and submitted in a timely manner. Inspect all assigned stations, vehicles, and equipment for cleanliness and general maintenance. Attend external and internal meetings as may be necessary/required. Remain accessible by phone while off duty. Other tasks that may be assigned or required to ensure operational integrity. QUALIFICATIONS/EXPERIENCE REQUIREMENTS Minimum Requirements: Knowledge of EMS policies and procedures, and at minimum hold current state EMT licensing and certification. Knowledge of techniques, requirements, and activities associated with emergency medical response and protocols. Knowledge of inventory maintenance and control. Knowledge of the basic principles of management and supervision. Knowledge of basic record keeping, records and case management. Skill in working under stressful situations, in receiving and assessing information, and making educated decisions for the appropriate response. Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public. Skill in effectively managing staff, supervisors, equipment, facilities and operations associated with multiple site locations. Skill in operating a personal computer utilizing a variety of software applications. Skill effectively communicating in both oral and written form. Physical Requirements: Good physical fitness with the ability to function effectively in all different types of environments. Be able to lift and carry heavy, bulky items, equipment, materials, supplies and people weighing up to 250lbs in unpredictable weather conditions in various environments. NOTE: There is also the risk of bodily harm and potential exposure to infectious diseases, toxic fumes and chemicals, as this position may require the employee to work as a crew member. Additional Duties: The Operation Manager will be responsible for the following within their assigned division: The operation site is compliant with all policies, procedures, and standards as outlined by the city, state, federal, and Lynx EMS regulations. The operation is responding to calls and sites as outlined within dispatch protocol. Determining compliance with established policies and procedures. Identifying and correcting deficiencies both with staffing and dispatch via reporting and audit metrics. Overseeing and/or participating in the full range of human resources responsibilities. Reporting: Verify all EPCR reports have been submitted and signed off for billing. Verify any trailing documentation has been uploaded and attached to the appropriate trip. Daily or weekly reports to the Regional Manager of Operations depending on frequency or request per item. Daily attendance and run volume reports, and any other additional requirements as set forth by the Regional Manager of Operations. BENEFITS Comprehensive health insurance package offered, including medical, dental, vision, LTD, STD, Life Insurance. Employees are eligible to participate in 401(k) + matching program, HSA & FSA + matching program. Role PTO & Sick Leave, Flexible daytime schedule.
    $61k-100k yearly est. 2d ago
  • Director, Growth Operations

    Immuta 3.9company rating

    Columbus, OH

    Immuta enables organizations to unlock value from their cloud data by protecting it and providing secure access. The Immuta Data Security Platform provides sensitive data discovery, security and access control, and data activity monitoring and has deep integrations with the leading cloud data platforms. Immuta is now trusted by Fortune 500 companies and government agencies around the world to secure their data. Founded in 2015, Immuta is headquartered in Boston, MA. * Customers simplify operations, improve data security, and unlock data's value. Customers include: Roche - Saved $50M by securely operationalizing data products and saving inventory. Thomson Reuters - Faster access to Snowflake data and a 60x increase in data usage resulting in greater productivity. Swedbank - 3x time saved setting up data security and self-service policy authoring. 2x more data use cases. 5x improvement in process efficiency. JB Hunt - Increased permitted use cases for cloud analytics by 100% by managing access to 100+ databases while achieving cost savings. * Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst. Immuta was recognized as the Snowflake Data Security Partner of the Year in June 2023. * Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies. * $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures. * A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland. ABOUT OUR TEAM At Immuta, our Growth organization-spanning Marketing, Alliances, and Sales Development-fuels company momentum by connecting customers with the power of automated data provisioning. We're a fast-moving, collaborative team that thrives on precision, innovation, and measurable impact. YOUR ROLE As the Director, Growth Operations, you will play a pivotal role in driving the performance and efficiency of Immuta's Growth organization. Reporting to the SVP, Growth, you will collaborate closely with senior leadership, directors, and managers to optimize processes, enhance analytics, and strengthen alignment across teams. This role requires a balance of strategic thinking and operational execution. You will oversee the Sales Development team and lead key initiatives focused on pipeline generation, including outbound campaigns, event-driven activities, and inbound conversion optimization. You will also design and manage reporting frameworks, analytics, and technology investments that improve operational performance and decision-making. HOW YOU'LL MAKE AN IMPACT * Partner across Product, Marketing, and Sales Development to design and implement programs that generate qualified pipeline and fuel business expansion. * Standardize processes, enhance execution consistency, and lead continuous improvement initiatives that strengthen efficiency and performance. * Lead data analysis efforts focused on internal processes, performance, and productivity to reveal trends, optimize productivity, and inform strategic decisions. * Evaluate and implement tools and systems (including Salesforce, GTM systems, BI/AI tools) to improve visibility, forecasting, and execution. * Guide the Sales Development team through data-driven coaching to achieve targets. WHAT YOU'LL OWN * Lead the Sales Development team, overseeing inbound and outbound pipeline generation. * Develop and deliver recurring pipeline and performance reports to support Sales, Marketing, and company-wide initiatives. * Partner with the Growth and Data teams to create and maintain dashboards, metrics, and reporting frameworks. * Support strategic planning and capacity modeling through data modeling, KPI tracking, and benchmarking. * Participate in and lead process improvement projects to ensure continuous progress toward growth goals. WHAT WILL MAKE YOU STAND OUT * 5+ years of experience in Sales Development (BDR/SDR) or Inside Sales, with 3+ years leading high-performing teams * 3-5+ years of experience in Business Analytics or Growth Operations focused on marketing, sales, finance, or business operations. * Proven experience in reporting and data analysis, with familiarity in AI or advanced analytics tools (AI experience required). * Deep expertise with Salesforce, GTM technologies, and ChatGPT/Gemini. * Exceptional organizational and time management skills, with strong attention to detail. * Demonstrated ability to multitask, prioritize, and deliver results in a fast-paced environment. * Strong sense of ownership and accountability, with a results-driven mindset. * Passion for working with cutting-edge technology and data-driven processes. * Advanced proficiency in spreadsheets and presentation software (e.g., Excel, Google Sheets, PowerPoint, or Slides). $150,000 - $170,000 a year To provide greater transparency to candidates, we share base pay ranges for all U.S.-based job postings. Our salary ranges are based on function, level, and geographic location, and are benchmarked for our company size and industry. The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including but not limited to, geographic location, internal equity, experience level, skill set, and training. The range shown above reflects the good-faith hiring range for this role at the time of posting, consistent with applicable state and local pay-transparency laws. Pay ranges may be adjusted in the future to reflect market changes. This role may also be eligible for additional compensation, such as commission, variable pay, or equity, and comprehensive benefits, including medical, dental, vision, a 401(k) plan, and other applicable company programs. Benefits At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes: * 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners) * Stock Options * Paid parental leave (Both Maternity and Paternity) * Unlimited Paid time off (U.S. based positions) * Learning and Development Resources Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $150k-170k yearly 35d ago
  • Operations - Executive Director, Transformation & Servicing Innovation

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH

    JobID: 210655766 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $213,750.00-$300,000.00 We're seeking an Executive Director, Transformation & Servicing Innovation to join our dynamic team. This is a critical role that will serve as a strategic partner to the Head of Servicing Operations and the Head of AI Strategy and Transformation, shaping the future of how we operate. As the Executive Director of Transformation & Servicing Innovation within the Transformation & Servicing Innovation team, you will be at the forefront of a pivotal period of strategic evolution, responsible for leading significant transformation across a massive 12,000+ Full-Time Equivalent organization, primarily composed of call center and back office agents. You will dramatically enhance our client service capabilities, instill a culture of continuous improvement, and champion innovative new ways of working, with a strong focus on leveraging cutting-edge Artificial Intelligence. This is more than just a leadership position; it's an opportunity to be the primary orchestrator of our Servicing Operations' transformation portfolio. You will bridge the gap between bold strategic vision and flawless operational execution, ensuring our client services remain at the pinnacle of efficiency, effectiveness, and customer satisfaction. If you thrive in complex environments, are a master influencer, and possess a relentless promote for impactful delivery, this role offers an unparalleled chance to make a profound impact on our Consumer and Community Banking client base and thousands of our front-line specialists. Job Responsibilities * Define and Drive Strategic Transformation: Collaborate closely with leadership to identify and prioritize high-impact opportunities within Servicing Operations. Develop and execute a comprehensive transformation roadmap, with a strong focus on becoming an AI-enabled organization ready for future ways of working. Translate high-level goals into actionable initiatives, establishing clear, measurable KPIs. * Champion AI and Emerging Technologies: Lead the strategic direction for leveraging AI, agentic capabilities, and large language models (LLMs) to unlock significant operational efficiencies and reshape future work practices within Servicing Operations. * Orchestrate Transformation Initiatives: Take ownership as the central point of contact for Servicing Operations' transformation portfolio. Strategically organize and drive a robust portfolio of initiatives, ensuring rigorous tracking, on-time and on-budget delivery, and seamless integration into business operations. * Lead Cross-Functional Change: Act as a local champion and primary integrator, fostering a culture of innovation and continuous improvement. Build strong coalitions across all organizational levels, effectively communicating the "why" behind changes, celebrating successes, and proactively mitigating resistance. * Identify & Implement Operational Enhancements: Utilize data and analytics to pinpoint inefficiencies and areas for optimization within servicing operations. Champion the adoption of emerging technologies to boost productivity, elevate customer experience, and strengthen operational resiliency. * Mitigate Risk & Ensure Compliance: Proactively identify and manage risks associated with transformation initiatives. Ensure unwavering compliance with regulatory, operational, and organizational policies throughout all changes to processes and systems. * Foster Cross-Team Collaboration: Partner with Servicing Operations leaders, front-line managers, staff, and CCB Ops & Product Teams to uncover pain points, inform opportunities, and secure prioritization for AI and innovative solutions. * Develop Data-Driven Business Cases: Create compelling, data-driven business cases for each proposed initiative, quantifying potential impacts across cost, expense savings, risk mitigation, and both customer and employee experience. * Enhance Transparency & Buy-in: Establish routines to improve transparency of cross-firm initiatives within Servicing Operations. Provide regular, credible reporting on transformation progress to key strategic stakeholders, proving the value of our investments and ensuring strong buy-in from leadership and staff for smoother adoption of new technologies and processes. * Drive Leadership Alignment & Representation: Report directly to the Head of Customer Service Strategy, Customer Experience, and Performance Excellence, with dotted line accountability into the Head of AI Strategy & Transformation Office. Act as a key representative for the Servicing Organization in senior leadership meetings, articulating and advancing Operations-led strategic initiatives through impactful executive-level presentations. Required qualifications, skills, and capabilities * 15 years of progressive leadership experience with a strong focus on large-scale business transformation and operational excellence. * Demonstrated expertise in large-scale client service environments (10,000+ employees), particularly within call centers and investigation operations, understanding their unique challenges and opportunities. * Proven management consulting background with extensive experience in strategic problem-solving, organizational design, process re-engineering, and complex change management. * Deep expertise in leading and driving organizational change, including cultural transformation, technology adoption, and workforce evolution. * Strong track record of leveraging technology (especially AI/ML) to significantly improve efficiency, customer satisfaction, and operational performance. * Exceptional strategic thinking and analytical skills, capable of translating complex data into actionable insights and strategic recommendations. * Robust technology and operations knowledge, including expertise in policy, procedures, risk, and controls. * Bachelor's degree required. * Flexibility to travel as needed. Preferred qualifications, skills, and capabilities * Master's degree in Business Administration, Engineering, or a related field is highly preferred;
    $213.8k-300k yearly Auto-Apply 35d ago
  • Operations - Executive Director, Transformation & Servicing Innovation

    JPMC

    Columbus, OH

    We're seeking an Executive Director, Transformation & Servicing Innovation to join our dynamic team. This is a critical role that will serve as a strategic partner to the Head of Servicing Operations and the Head of AI Strategy and Transformation, shaping the future of how we operate. As the Executive Director of Transformation & Servicing Innovation within the Transformation & Servicing Innovation team, you will be at the forefront of a pivotal period of strategic evolution, responsible for leading significant transformation across a massive 12,000+ Full-Time Equivalent organization, primarily composed of call center and back office agents. You will dramatically enhance our client service capabilities, instill a culture of continuous improvement, and champion innovative new ways of working, with a strong focus on leveraging cutting-edge Artificial Intelligence. This is more than just a leadership position; it's an opportunity to be the primary orchestrator of our Servicing Operations' transformation portfolio. You will bridge the gap between bold strategic vision and flawless operational execution, ensuring our client services remain at the pinnacle of efficiency, effectiveness, and customer satisfaction. If you thrive in complex environments, are a master influencer, and possess a relentless promote for impactful delivery, this role offers an unparalleled chance to make a profound impact on our Consumer and Community Banking client base and thousands of our front-line specialists. Job Responsibilities Define and Drive Strategic Transformation: Collaborate closely with leadership to identify and prioritize high-impact opportunities within Servicing Operations. Develop and execute a comprehensive transformation roadmap, with a strong focus on becoming an AI-enabled organization ready for future ways of working. Translate high-level goals into actionable initiatives, establishing clear, measurable KPIs. Champion AI and Emerging Technologies: Lead the strategic direction for leveraging AI, agentic capabilities, and large language models (LLMs) to unlock significant operational efficiencies and reshape future work practices within Servicing Operations. Orchestrate Transformation Initiatives: Take ownership as the central point of contact for Servicing Operations' transformation portfolio. Strategically organize and drive a robust portfolio of initiatives, ensuring rigorous tracking, on-time and on-budget delivery, and seamless integration into business operations. Lead Cross-Functional Change: Act as a local champion and primary integrator, fostering a culture of innovation and continuous improvement. Build strong coalitions across all organizational levels, effectively communicating the "why" behind changes, celebrating successes, and proactively mitigating resistance. Identify & Implement Operational Enhancements: Utilize data and analytics to pinpoint inefficiencies and areas for optimization within servicing operations. Champion the adoption of emerging technologies to boost productivity, elevate customer experience, and strengthen operational resiliency. Mitigate Risk & Ensure Compliance: Proactively identify and manage risks associated with transformation initiatives. Ensure unwavering compliance with regulatory, operational, and organizational policies throughout all changes to processes and systems. Foster Cross-Team Collaboration: Partner with Servicing Operations leaders, front-line managers, staff, and CCB Ops & Product Teams to uncover pain points, inform opportunities, and secure prioritization for AI and innovative solutions. Develop Data-Driven Business Cases: Create compelling, data-driven business cases for each proposed initiative, quantifying potential impacts across cost, expense savings, risk mitigation, and both customer and employee experience. Enhance Transparency & Buy-in: Establish routines to improve transparency of cross-firm initiatives within Servicing Operations. Provide regular, credible reporting on transformation progress to key strategic stakeholders, proving the value of our investments and ensuring strong buy-in from leadership and staff for smoother adoption of new technologies and processes. Drive Leadership Alignment & Representation: Report directly to the Head of Customer Service Strategy, Customer Experience, and Performance Excellence, with dotted line accountability into the Head of AI Strategy & Transformation Office. Act as a key representative for the Servicing Organization in senior leadership meetings, articulating and advancing Operations-led strategic initiatives through impactful executive-level presentations. Required qualifications, skills, and capabilities 15 years of progressive leadership experience with a strong focus on large-scale business transformation and operational excellence. Demonstrated expertise in large-scale client service environments (10,000+ employees), particularly within call centers and investigation operations, understanding their unique challenges and opportunities. Proven management consulting background with extensive experience in strategic problem-solving, organizational design, process re-engineering, and complex change management. Deep expertise in leading and driving organizational change, including cultural transformation, technology adoption, and workforce evolution. Strong track record of leveraging technology (especially AI/ML) to significantly improve efficiency, customer satisfaction, and operational performance. Exceptional strategic thinking and analytical skills, capable of translating complex data into actionable insights and strategic recommendations. Robust technology and operations knowledge, including expertise in policy, procedures, risk, and controls. Bachelor's degree required. Flexibility to travel as needed. Preferred qualifications, skills, and capabilities Master's degree in Business Administration, Engineering, or a related field is highly preferred;
    $91k-146k yearly est. Auto-Apply 32d ago
  • Ohio State Director

    All Voting Is Local

    Columbus, OH

    Ohio State Director Job Description Job Title Ohio State Director Reports To Co-Director of States Salary Range $115,000 - $145,000 based on experience Location Ohio Position Status Full-time, Exempt Today's Date October 10, 2025 About the Role: Over the last five years, attacks on our democracy have intensified. Deliberate barriers to voting, intimidation of election workers, and the erosion of public confidence in our elections have become central tactics in a sustained attempt to seize - and hold onto - power. In the face of these relentless attacks, All Voting is Local and its affiliate organization, All Voting is Local Action, are leaders in the nonpartisan fight to protect our democracy by expanding access to the ballot at the state and local level. Reporting to the Co-Director of States, AVL is seeking an Ohio State Director to join its team. This individual will be responsible for the development and implementation of a program that effectuates All Voting's mission in Ohio. The State Director will focus on developing strategies, and building and managing relationships with state leaders and organizations. About Us: At All Voting is Local, our north star is a democracy that brings people in, instead of one built on the notion that people should be kept out-bold by design because we aim to transform the systems that govern our democracy to include everyone. This commitment to building an inclusive, accessible, and equitable democracy drives both our long-term vision and our day-to-day work. All Voting is Local works year-round with our partners to prevent partisan interference in our elections, advance fair and inclusive rules on voter registration, and remove barriers that make it more difficult for people to vote - particularly for Black, Brown, Native American, and other historically marginalized communities. As a multi-state organization with a national presence and resources, we build connections between state and national advocacy groups so that local voices and perspectives inform the national conversation around voter access. All Voting is Local's (c)4 affiliate, All Voting is Local Action, advocates for policies and legislative priorities that expand voter access and prevent partisan interference in our elections. All Voting is Local and All Voting is Local Action are on the ground in Arizona, Florida, Georgia, Michigan, Nevada, Ohio, Pennsylvania, and Wisconsin. During the 2024 cycle, All Voting programs expanded access for over 13 million voters. Responsibilities: Develop and implement effective strategies to expand access to the ballot and protect vote-counting and certification in coordination with the existing network of voting rights organizations in Ohio and nationally. Represent All Voting within the civil rights and pro-democracy community in Ohio and to the media. Build relationships with state and county election officials, and other key decision makers in how elections are run. Build relationships and partner with coalition leaders to push back on anti-voter policies being considered at the county level and in the Ohio Legislature, to positively impact election administration for voters. Engage and coordinate with membership-based and mobilization partners, to support and expand the capacity of the existing voting rights community to advocate for voting reforms and against needless and discriminatory obstacles to voting, particularly at the local level. Track changes to election administration in key areas, and develop an assessment of the implications of these changes, particularly for historically disenfranchised communities. Support the development of national and cross-state strategies to protect the right to vote. Partner with the All Voting policy & analytics team to ensure that strategy is data-driven and metrics-oriented. Partner with the All Voting communications team to develop communications strategy and incorporate effective messaging into strategy. Minimum Requirements: 6+ years experience with political, organizing, and/or campaigning; and 2+ years of experience managing and developing direct reports. Is based in and able to work anywhere in the state of Ohio (does not need to be Columbus), and has access to reliable transportation for travel throughout the state of Ohio. Has existing and positive relationships with grassroots and community leaders in Ohio. Demonstrated experience working with and building issue based coalitions and campaigns. Demonstrated ability to work with communities of color in an advocacy setting. Familiarity with Ohio's election systems, needs, and issues. Ability to think creatively and find solutions. A team player, with sound judgment, who thrives in a fast-paced collaborative environment, is a self-starter, can manage time efficiently, is flexible, and enjoys a good challenge. Excellent communication skills (verbal, written, listening, presenting, managing expectations) with demonstrated ability and strength in public speaking. Ability to travel, as needed. Desired Qualifications: Bachelor's Degree or equivalent years of experience. Experience working on issues of election protection, voting rights, and/or democracy protection strongly preferred. Employee Benefits The salary range for this role is $115,000 - $145,000. All Voting offers a comprehensive benefits package, including: ● Employer-paid medical, dental, and vision insurance. ● Life, short-term disability, and AD&D insurance ● Flexible Spending Account (FSA) ● 403(b) Retirement Account with a 6.5% direct employer contribution ● Employee Assistance Program (EAP) ● Monthly tech stipend ● Generous paid time off policies that include: Wellness Days Vacation Days Sick Days Personal Leave Paid Parental Leave How To Apply Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At All Voting, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience does not align perfectly with every qualification in this role description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Our Commitment to an Inclusive Workplace All Voting is Local values a diverse workforce and a culture of inclusivity and belonging. We are an equal opportunity employer, and encourage applications from all individuals without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Women, people of color, LGBTQ+ individuals, people with disabilities, and veterans are strongly encouraged to apply.
    $115k-145k yearly Auto-Apply 55d ago
  • Director, Consult Partner - Contact Center - Healthcare or SLED

    Kyndryl

    Columbus, OH

    **Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** **Who We Are** Kyndryl Consult is the fastest growing business within the organization and instrumental to the company's strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system. **As a Consult Partner,** we are seeking a dynamic and experienced individual to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the Healthcare or State or Local Government and / or Educational (SLED) spaces. This role involves working with teams of subject matter experts (SMEs) to deliver innovative solutions that enhance customer journeys, improving customer technology operations, and integrate cutting-edge capabilities such as Agentic AI. The ideal candidate will have a strong background in Customer Experience, BPO models, and/or CCaaS transformation programs with a passion for driving measurable business outcomes. **Contribute to Profitable Growth:** + Drive significant financial outcomes through signings and revenue targets + Ensure sustained growth and profitability, managing margin expectations and backlog growth + Support the identification, pursuit and conversion of a pipeline of business development opportunities + Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk **Client Engagement:** + Lead C-level client engagements and consultative sales for large enterprise contact center transformations. + Guide cross-functional consultants to design and implement customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + Develop and execute transformation roadmaps aligned with client business models and strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (e.g., agent assist, conversational AI, predictive outreach). + Design omnichannel orchestration strategies (voice, chat, SMS, app) and workflow-driven architectures. + Deliver measurable outcomes such as improved first-call resolution, reduced handle time, and enhanced customer satisfaction. **Operational Excellence:** + Achieve individual and team utilization targets + Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction **Leadership, Management, People:** + Lead by example; Fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive for each other. At the same time ensuring that all outcomes are commercially focused, value adding and effectively executed **Strategic Contribution:** + Utilize industry and technology expertise to shape and drive the company's strategic initiatives. + Align with Kyndryl's strategic vision and contribute to its execution. + Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry. + Proactively develop thought leadership and intellectual capital Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. **Who You Are** **Required Skills and Experience** + 10+ years of experience in sales, consulting, services or transformation roles within CX, BPO, or CCaaS domains. + Proven track record of leading large-scale transformation programs for enterprises with 10,000+ contact center agents. + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience with AI/ML and Generative AI applications in contact center environments. + Excellent communication, presentation, and stakeholder management skills with C-Level. + Healthcare industry experience is a strong plus, especially in payer/provider operations and care management workflows. **Preferred Qualifications: ** + 15+ years' experience in contact center sales, consulting, services, or transformation initiatives. + Previous experience in leading healthcare-focused journey redesign from eligibility verification to care management. + Align contact center transformation with healthcare business models including value-based care, STAR ratings, and cost containment. + Embed intelligent workflows into real-time call flows to support care gap closure and faster resolution. + Partner with CCaaS architects to build future-proof architectures with EHR, CRM, and claims system integrations. The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California: $175,080 to $343,920 Colorado: $159,240 to $286,560 New York City: $191,040 to $343,920 Washington: $175,080 to $315,240 Washington DC: $175,080 to $315,240 This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. **Being You** Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. **What You Can Expect** With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. **Get Referred!** If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
    $75k-128k yearly est. 60d+ ago
  • Fixed Ops Director

    Freedomroads

    Sunbury, OH

    Camping World is seeking a Fixed Operations Director to join our growing team.As the Fixed Operations Director you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. You will support and manage the Service Manager(s) while driving profitability and ensuring customer satisfaction. What you'll do: Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location Ensure a consistently high level of internal and external customer satisfaction throughout the service department Drive profitability through increased sales, gross profit, P&L management, and labor cost control Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy Create and maintain strong working relationships with external vendors Meet or exceed monthly budget projections Maintain a safe and functional working environment What you'll need to have for the role: Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment Knowledge of RV's and RV systems is a plus Strong written and verbal communication skills Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.) Intermediate or better skills in MS Office (Word, Excel, Outlook) Ability to read and analyze P&L reports Valid driver's license May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Prolonged periods of standing, stooping, crawling, and bending Exposure to heights and hazards related to working with electrical and welding equipment Environmental conditions include heat, cold, humidity, noise, dust and wetness General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $95,000 - $125,000+. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
    $95k-125k yearly Auto-Apply 17d ago
  • Director of Operations

    Steiner + Associates 4.6company rating

    Columbus, OH

    Status: Full-Time, Exempt Reports To: General Manager Be Part of the Legacy. Build the Future of Easton. Easton Town Center is one of the nation's most recognized retail and mixed-use destinations-an environment that blends world-class experiences, hospitality, design, and placemaking. We are looking for a Director of Operations who thrives in complex environments, leads with vision and precision, and understands the art and science of operational excellence. This is not a back-of-house, behind-the-scenes role. This is a frontline leadership position responsible for shaping how millions of guests, hundreds of tenants, and multiple stakeholders experience Easton every day. You will protect and enhance one of the most iconic properties in the Midwest-its infrastructure, its beauty, its efficiency, and its long-term value. If you lead with intention, innovate with purpose, and want your work to be seen, felt, and appreciated across an entire city-within-a-city, this role is for you. What You'll Lead Operational & Team Leadership You will guide a team of managers across Maintenance & Repair, Operational Services, Infrastructure & Preventative Maintenance, and Grounds & Landscaping-bringing clarity, alignment, and momentum to a 24/7 operation. Build and develop strong leaders and bench strength. Drive accountability, safety, and performance. Set KPIs that matter-and deliver results that last. Property & Asset Operations You will oversee every system that keeps Easton running smoothly, reliably, and beautifully. Garages, surface lots, life safety, HVAC, plumbing, electrical, escalators/elevators, and fleet. Full preventative maintenance programs and smart work order practices. Routine inspections that uphold Easton's signature standard of excellence. Capital Planning & Major Systems You are the strategic mind behind multimillion-dollar decisions that protect Easton's long-term health. Create and manage capital plans for HVAC, roofing, roadways, electrical, and other infrastructure. Ensure major projects are scoped, bid, and executed flawlessly. Partner closely with Development and Tenant Coordination on projects happening in a live, high-profile environment. Grounds, Landscaping & Environmental Stewardship Easton's outdoor environment is one of its most defining features. You'll shape its beauty and sustainability. Landscaping strategy, seasonal displays, furnishings, irrigation, and exterior amenities. Snow/ice removal, sweeping, stormwater, and cleanliness standards. Support initiatives that reduce waste and conserve water/energy. Vendor, Contract & Association Management You will manage mission-critical vendor relationships and ensure seamless collaboration with the Easton Association. Oversee RFPs, scopes of work, compliance, and scheduling. Ensure safety, insurance, and overnight protocols are consistently enforced. Support ARC reviews, lighting standards, inspections, and reporting. Financial Performance & Data-Driven Decisions Lead CAM and capital budget development and forecasting. Approve purchasing and monitor budget performance. Use work order analytics, utility data, and inspection trends to optimize operations and control costs. Safety, Risk & Emergency Preparedness Ensure proper documentation of incidents, inspections, and corrective actions. Support risk mitigation programs. Partner with Public Safety during weather events, outages, or life safety situations. Tenant, Guest & Stakeholder Relations You are a critical bridge between Operations and the guest/tenant experience. Resolve tenant operational issues quickly and professionally. Communicate property updates and construction impacts. Collaborate with Guest Experience & Marketing to ensure Easton always looks and feels exceptional. Systems, Technology & Innovation Optimize work order systems, BAS, and property technologies. Identify process improvements and implement best practices. Enhance reporting, recordkeeping, and communication systems. What You Bring Bachelor's degree required; preferred in Business, Engineering, Construction, Facilities, or similar. 7-10 years of progressive operations/facilities/property management leadership. Experience in large-scale, campus-style, mixed-use, or public-facing environments is a strong plus. Proven ability to lead managers and 24/7 operational teams. Expertise with capital planning, vendor management, budgeting, and construction/tenant coordination. Tech-savvy with Excel, Outlook, work order platforms, and building automation systems. Competencies That Drive Success Strategic thinking with flawless execution Leadership that elevates people and operations Service mindset with a guest and tenant focus Strong financial and business acumen Collaboration, influence, and professional communication Problem solver with creativity and resilience Meticulous attention to detail Work Environment This role is dynamic-you will move seamlessly between office spaces, mechanical rooms, rooftops, garages, exterior grounds, and active construction zones. You should be comfortable with varying weather conditions, heights, occasional noise, and walking a large campus daily. Physical requirements include regular talking/hearing, frequent walking and standing, and occasional lifting up to 25 pounds. Why Easton Because this role isn't just about maintaining a property-it's about leading one of the most well-known experiential environments in the country. Your impact will be visible, meaningful, and directly tied to Easton's continued status as a best-in-class destination. Other Notes This job description isn't exhaustive. Like Easton itself, the role will evolve-flexibility and adaptability are key.
    $61k-103k yearly est. 20d ago
  • Area Director of Business Development

    Gentiva Hospice

    Columbus, OH

    Drive Growth. Lead Teams. Make a Difference. Are you a healthcare sales leader with a proven track record of driving referral growth, leading high-performing teams, and building strategic partnerships? We're seeking an experienced Area Director of Business Development to lead sales strategy and manage a team of business development professionals across a defined hospice territory. This high-impact role reports directly to the Area Vice President of Business Development and is responsible for driving census growth, optimizing sales performance, and developing new business opportunities in alignment with organizational goals. What You'll Do: Lead and mentor a team of business development representatives, including hiring, onboarding, coaching, and performance management Develop and implement territory-specific sales strategies to meet or exceed census growth and admission targets Identify and cultivate referral sources through community engagement, physician relationship building, facility partnerships, and outreach Analyze sales data, market trends, and referral patterns to improve effectiveness and strategy Provide regular field coaching, joint sales calls, and ongoing professional development to your team Maintain continuity with existing referral partners while actively pursuing new market opportunities Collaborate with internal clinical, operational, and executive teams to ensure seamless onboarding of new patients Represent the company at community events, industry conferences, and partner meetings to promote brand awareness and referral relationships Monitor compliance with sales methodologies, performance metrics, and regulatory requirements Support and implement short- and long-range growth goals aligned with company initiatives Compensation may vary within the salary range provided based on several factors including but not limited to a candidate's location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece. Salary Range 110,000-120,000 About You What You Bring:Education: Bachelor's degree required (Healthcare Administration, Business, Marketing, or related field preferred) Experience: Minimum 3 years of direct sales experience in the healthcare service industry (Hospice, Home Health, DME, Palliative Care, or Post-Acute preferred) 1+ years of healthcare sales leadership experience required Proven ability to lead teams, exceed sales quotas, and build lasting referral partnerships Experience using CRM systems, referral tracking software, and Microsoft Office (Excel, PowerPoint, Outlook) Prior experience with HomeCare HomeBase (HCHB) preferred A top-performer with a track record of achieving growth goals in a metrics-driven environment Other Requirements: Valid driver's license and auto insurance (travel required across assigned territory) Ability to travel routinely within the area to conduct field visits, training, and partner development (up to 75%) We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply Today Step into a role where you can lead with purpose, innovate for growth, and build strong teams that change lives. Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace keywords: Area Director of Business Development, Healthcare Sales Director, Hospice Sales Leader, Home Health Business Development, Regional Sales Manager - Healthcare, Director of Referral Development, Growth and Outreach Director, and Marketing Director - Hospice, Sales Manager, Sales Leader, Market Manager, Regional Sales Manager, Business Development Manager, Healthcare Sales, Sales Director, Territory Manager, Account Manager, Sales Liaison, Sales Executive, Clinical Liaison, Hospice Clinical Liaison, Hospice Sales, Home Health Sales, Palliative Care Sales, Patient Care Liaison, Referral Development, Admissions Liaison, Hospice Nurse Liaison, Healthcare Liaison, Clinical Liaison Manager, Clinical Sales Manager, Market Development Manager, Hospice Market Manager, Healthcare Business Development, Sales and Clinical Liaison Manager, Nurse Liaison Sales, Hospice Growth Manager Location Gentiva Hospice Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized - and kindness is celebrated.
    $71k-131k yearly est. Auto-Apply 60d+ ago
  • Ohio-based State Director

    Big Fish 4.6company rating

    Columbus, OH

    Freedom Foundation has retained the recruiting firm Big Fish on this search. Please contact Angel Fimbres-Barcelo at ************************ for any questions or referrals regarding the role. Big Fish is a boutique recruiting firm specializing in the talent needed to drive policy change. Visit us at recruitbigfish.com to learn more. Who We Are: The Freedom Foundation promotes free markets and limited, accountable government at every level. We do this by taking on the largest, most relentless obstacle to these objectives - public-sector unions that claim to represent workers but only want to plunder their paychecks and use the money to fund radical political candidates and causes. About the Role: The Ohio State Director is responsible for promoting the work of the Freedom Foundation with Ohioan supporters, managing outreach activities to public employees, and is a key player in financially supporting the organization's outreach and legal activities. The Ohio State Director reports to the East Coast Director. Qualified candidates possess strong leadership skills and have a desire to advance individual liberty, free enterprise, and limited, accountable government. Primary Responsibilities: Manage a statewide portfolio of mid to high-level donors, keeping them informed and inspired about the work of the Freedom Foundation. Cultivate major donors through in-person meetings to increase their giving. Identify and cultivate prospective high-net-worth individuals to become new donors. Collaborate with the East Coast Director and Chief Executive Officer on high-level donor engagement strategies. Oversee government affairs and outreach staff. Oversee the development and implementation of public employee outreach, state policy reforms and litigation strategies. Successful candidates will possess the following skills and attributes: Good leadership skills Proven fundraising experience Self-starter Innovator Team player who can work independently when necessary Organized with strong attention to detail Ability to multi-task Compensation and Benefits: The Freedom Foundation offers competitive pay and benefits. Compensation is determined by a candidate's overall experience and qualifications. This position has the potential to earn bonuses. The Freedom Foundation offers Health Insurance and a 403B Retirement Program and provides a flexible personal time off (PT0/Vacation) policy, allowing full-time employees to take leave as needed when approved by management, and 12 paid holidays.
    $86k-131k yearly est. Easy Apply 60d+ ago
  • CEN Operations Director

    CCV 4.3company rating

    Columbus, OH

    The Christian Education Network (CEN) Operations Director leads the operations of a multi-million-dollar Christian Education Network, including legal compliance, finance and financial reporting, information technology, and customer support. Responsibilities include maintaining compliance with accounting standards and regulations, managing donations and scholarship distributions, coordinating annual audits, maintaining compliance with regulatory code, and supporting financial reporting to stakeholders and leadership. Reports to: OCEN Executive Director Hours: Monday-Friday, 8:00am to 4:30pm Compensation: Full-time, Salaried/Exempt Location: CCV Office in Columbus, Ohio, with Occasional Statewide Travel Benefits: PTO (Paid Time Off), 10 Paid Holidays, Monthly Cell Phone Allotment, Mileage, Health, Vision, and Dental Insurance (CCV covers 75% of premium), Life Insurance, 3% Match on Retirement Plan Available after 1 Year Key Responsibilities Provide oversight, control, and efficiency for the operations of a multi-million-dollar Christian Education Network. Ensure legal compliance across all network operations. Maintain accurate financial reports in accordance with generally accepted accounting principles. Ensure all donations are properly receipted and attributed to the correct state and school as designated by the donor. Account for all scholarship payments made to participating schools. Oversee the full scholarship cycle, including application collection, eligibility verification, and award disbursement in accordance with state regulations and CEN policies. Lead the selection and coordination of an annual audit by a third-party agency. In partnership with the CEN Legal Team, develop contracts and agreements with partners and ensure legal compliance of all SGO activity. Oversee the efficient operation of all information technology systems. Maintain high-quality partnership services and support. Contribute to the preparation of the annual report for stakeholders. Provide systems support necessary for the growth and expansion of the network nationwide. Other duties as assigned. Job Qualifications & Requirements Skills and Experience Degree in finance or accounting required. CPA license preferred. 3-5+ years of accounting experience. Proficiency in managing the flow of large sums of money. Ability to create appropriate reports to CEN leadership and board. Character and Spiritual Mature Christian, currently attending or pursuing attendance in a local church. Agreement with and adherence to CCV's Statement of Faith and Code of Conduct. Demonstrated commitment to CCV's mission and position on Core Issues. Ability to work discreetly with confidential information. Trustworthy, responsible, tactful, diplomatic, and focused on building consensus rather than emphasizing differences. Maintain a high level of professionalism focused on client/constituent relationships.
    $74k-106k yearly est. 47d ago
  • Director of Finance & Operations

    International Friendships, Inc. 3.7company rating

    Columbus, OH

    Job Description Introducing IFI, and why you want to be an Director of Finance & Operations with us: International Friendships, Inc. is a growing faith-based organization, whose mission is to extend life-changing hospitality and friendship to international college students. We do this by offering services, such as airport pickups, holiday hosting, temporary housing, conversation partnerships, and social events and trips. Our home office is based in Columbus, OH, and this position can be a work-from-home position from elsewhere in the U.S. Expected work schedule for the Director of Finance & Operations: Full-time, flexible schedule Occasional evenings and/or weekends for specific events/projects Attendance at several conferences each year, including IFI Staff Retreats Pay structure for an Director of Finance & Operations: Pay range is $91,346 - $131,552, based on experience and other factors Support development is also available. Director of Finance & Operations Benefits: Paid vacation, sick, holidays, and more (once eligible) Health benefits (medical, dental, and vision) 403(b) retirement savings plan to help you plan for the future Flexible hours and work-from-home availability Work for a growing Christian organization Staff care to support mental, social, and spiritual health for all staff Responsibilities of a Director of Finance & Operations The Director of Finance & Operations will (list not all inclusive): Serve as a key member of the Senior Leadership Team, helping guide IFI's overall direction and strategy. Oversee the daily administrative and financial operations of the organization, including Finance, HR, IT, and Facilities. Lead the development and implementation of financial and operational systems that improve accuracy, efficiency, and scalability. Provide leadership to the CEO and Board on all financial matters to ensure sound decision-making, sustainability, and mission alignment. Maintain strong internal controls and ensure adherence to GAAP, ECFA, IRS, and regulatory standards. Develop SOPs and policies for financial approvals, reimbursements, and data management. Contract and manage MSPs for accounting, HR, and IT functions, ensuring service-level accountability. Directly supervise administrative and finance staff, providing coaching, oversight, and accountability. Partner with the Director of Development to align financial reporting with fundraising and Mission Partner Development (MPD) efforts. Provide training and resources to staff on financial literacy, stewardship, and compliance practices. Develop and maintain financial and prayer partnerships for the role's deputized support. Perform other duties as assigned. Duties/responsibilities may change at any time. Qualifications needed of a Director of Finance & Operations, including Spiritual Characteristics Adherence to IFI's statement of faith, core values, and policies Is faithful, loyal and dedicated to IFI's mandate from the Lord to extend life-changing hospitality and friendship to international students out of reverence for Jesus Godly character that follows the examples defined in I Timothy 3 and Titus 1 Proven financial acumen and operational management skills. Strong analytical and problem-solving abilities; able to work under pressure and adapt to change. Excellent written, verbal, and interpersonal communication skills. Experienced in leading teams and managing cross-departmental projects. Proficient with modern software systems, including QuickBooks, Bill.com, Gusto, and Google Workspace. Experience with Salesforce, MSPs, and nonprofit accounting preferred International Friendships, Inc. (IFI) is a faith-based organization. Therefore, only those willing to adhere to IFI's statement of faith, core values, and policies will be reviewed for this open position. International Friendships, Inc. is otherwise an equal opportunity employer. Job Posted by ApplicantPro
    $91.3k-131.6k yearly 22d ago
  • Deputy Director

    Licking County, Oh 3.6company rating

    Heath, OH

    Deputy Director Division: Homeland Security/E.M.A./911 Contact Name: Tammy Smoke, SHRM-CP, PHR Contact Email: [email protected] Contact Phone: ************ Contact Fax: ************ Date Posted: 11/14/2025 Position Location: 783 Irving Wick Drive West, Heath, Ohio 43056 Position Description: Duties: * Demonstrates regular and predictable attendance. * Promotes and maintains positive and effective working relationships and promotes good public relationships as a representative of Licking County Government. * Assigns work and evaluates employee performance; receives and resolves employee issues according to established guidelines; approves timesheets and leave requests; schedules shifts and ensures coverage for call offs; recommends and/or issues corrective action as necessary. Participates in interviewing and makes recommendations for hiring of employees in conjunction with the 911 Coordinator and EMA Director. Actively involved in employee and/or labor relations and contract negotiations. * Ensures that the 911 Coordinator is in compliance with state and federal rules for PSAP operations. * Point of contact for employees call-offs for the specific shift that is being supervised. Coordinates filling shifts and ensures it is filled. * Develops and manages the 911 Center budgets. Monitors Expenditures. * Recommends contracts and agreements to the EMA Director in relation to the 911 Center. * Oversees, maintains and updates a variety of dispatch records as required; Ensures current licensures for the department are in compliance with Federal Communications Commission (FCC) regulations. * Develops short- and long-term plans and strategies for Enhanced 911 and communications.Promote awareness among the citizens of the district as to the use of the 911 emergency telephone system. Coordinates with all law enforcement, fire and medical agencies in all matters pertaining to the 911emergency telephone system, and provides periodic informational updates to all local jurisdictions and local agencies. * Oversees, monitors and maintains a variety of dispatch equipment including computer-aided dispatch (CAD) system, automated telephone system, and radio system; works with other County/City staff and outside agencies to ensure systems are working properly. Monitors new developments within the communications industry and recommends updates to the system as enhancements are developed. * Researches, investigates and resolves inquiries, concerns and complaints sensitive in nature. * Assesses needs and makes recommendations for training to Shift Supervisor/Training and QA and assists in the development of training. * Acts as the liaison between the 911 Center and County/City Fire, EMA and related personnel on technical issues. * Researches, investigates and resolves inquiries, concerns and complaints. Keeps 911 Coordinator advised as necessary. * Acts as departmental designee for Public Record Requests. * In emergency situations may back up 911 dispatchers. May be assigned EMA duties during planned or unplanned events. * Meets all job safety requirements and all applicable PERRP safety standards that pertain to the essential functions of the position and all agency safety procedures. * Remains informed of current developments and procedures pertinent to duties; may be required to attend seminars/training. Program: 911 Operations Brief Description: Manages and oversees the day to day operations of the Licking County Regional Communications Center (LCRCC)/911 Center. Ensures the County is in compliance with all federal, state, and local laws pertaining to the LCRCC. Identifies areas of improvement and implements changes to be in compliance with federal, state and local laws. Job Prerequisites: Minimum Qualifications: Bachelor's Degree from a four-year college or university; and three (3) to five (5) years related experience and/or training; a minimum of two (2) years supervisory experience; or equivalent combination of education and experience. Additional Qualifications (Agency/Dept. Qualifications): Management experience in a dynamic environment. Prior Dispatch experience preferred. Leadership. Organizational ability. Proficiency in Microsoft Word, Excel and other related software. Computer Aided Dispatch Systems* Consoles and tone boards and paging systems* Minor computer programming is essential. Effective written and oral communication skills. Contributes to building a positive team environment and applies conflict resolution skills as necessary. Possesses excellent interpersonal and multi-tasking skills. Ability to manage a fast pace, potentially stressful environment. Ability to be covered under the county fleet vehicle liability insurance policy. Ability to obtain and maintain certifications listed below. CERTIFICATES, LICENSES, REGISTRATIONS Law Enforcement Automated Data System (LEADS) Certified (must acquire within 30 days of hire) CPR, PRO-QA, EMD, EPD & EFD Certification* FEMA IS100, 200, 300, 400, 700 & 800 FEMA Professional Development Series & Advanced Professional Development Series (APS)* Emergency Numbers Professional (preferred) Valid Ohio Driver's License * may be acquired after hire and within six (6) months of employment may be acquired after hire and within one (1) year of employment * may be acquired after hire and within two (2) years of employment Application Procedure: Submit completed application, resume and cover letter to the Licking County Human Resources Department, 20 South Second Street, 3rd Floor, Newark, Ohio 43055. Applications can be obtained in person in the Human Resources Department between 8:00 a.m. and 4:30 p.m. daily or printed from the web site at ********************** Applications can be submitted directly online or e-mailed to [email protected] or faxed to ************. Compensation: Salary: $90K+ based on experience About UFA: Licking County is an Equal Opportunity Employer. Job Type: Full Time Pay Type: Salary
    $90k yearly 21d ago
  • Area Burn Director

    Kerecis

    Columbus, OH

    Full-time Description The Area Burn Director is part of the Operating Room (OR) Business Unit and reports to an Area Executive Director or Vice President for assigned accounts. This full-time role is based in a home office and involves frequent (70%) travel, spending four to five days per week in the field. Essential Functions Help position Kerecis become the #1 Regenerative Solution for the Burn Market and those procedures conducted in the Burn OR Manage, Develop, sell, in-service all assigned Kerecis Burn accounts in Geographic area and other areas of the US as necessary and as determined by Area Director Educate the Burn Community on the benefits of Kerecis Burn utilizing KOLs doing weekly/ bi-weekly burn educational dinners Attend all approved Burn-related meetings in the coverage area Manage an operating budget of approximately $5,500 per month Travel as necessary to all assigned Burn accounts for in-servicing, education and applications Manage ordering process and inventory for Burn accounts, working closely with the Regenerative Surgical Specialist (RSS), Regional Director (RD) and Enterprise Accounts Director to ensure all Burn-related opportunities are maximized Strategize and liaise with the RD / local RSS / Regenerative Burn, Trauma and Surgical (RBTS) Specialist or Director on Burn-related opportunities in the regions and territories Work closely with the VP of Clinical Affairs / Medical Affairs on the development of a Burn Advisory Committee, Burn Center of Excellence, Burn KOL Development, Burn Abstracts / Studies / Registries and other burn-related initiatives in the coverage area Assist in the training and development of local Kerecis RSSs so they are proficient in Burn to assist on the day-to-day in assigned account(s) Conduct Burn training for Kerecis staff as necessary Assist Marketing and Sales in crafting the sales strategy for Burn Exceed established new business quota Work with Strategic Accounts to develop a strong economic model as well as an out-of-the-box pricing and total solutions model for committed Burn customers Communicate with RSS s/ RDs on a regular basis on account status next steps in all shared accounts Communicate daily / weekly on going with the Area Director Other tasks and responsibilities as assigned Requirements Competencies Problem solving Maintains utmost integrity in every way Team player Education and Experience Bachelor's degree from an accredited college or university or equivalent work experience Prior burn sales experience Burn unit relationships Contracting/sales to hospital OR Anticipated travel: 70% This role would be expected to travel between the following states on a regular basis: Michigan and Ohio This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $5.5k monthly 60d+ ago
  • Director of Program Development and Outcomes

    Franklin County, Oh 3.9company rating

    Columbus, OH

    About House of Hope for Recovery House of Hope for Recovery is a nonprofit organization serving individuals with substance use disorders by providing a continuum of care including treatment, recovery housing, and supportive services. We strive to create a home for treatment and a community for recovery. Position Summary The Director of Program Development works to develop new programs, strengthen existing services, and support organizational growth. This role is ideal for an experienced behavioral health professional who thrives in a collaborative environment and is motivated by mission-driven work. Duties and responsibilities * Strategically create, implement, and oversee the development of new programs and program initiatives. * Monitor, gather data, and report on the key outcomes of new and established programs. * Contribute to the organization's Strategic Plan development and monitoring * Participate in leadership team meetings and other regular meetings as requested * Contribute to the pursuit of funding opportunities for the organization to diversify revenue streams * Perform other duties as assigned by supervisor Qualifications Education and Experience * Bachelor's degree in a relevant field preferred * Minimum 3 years of experience in behavioral health program development, implementation, or related * administrative leadership. * Experience working in a behavioral health setting * Experience managing projects or leading initiatives across departments. Knowledge, Skills & Abilities * Strong organizational and project management skills. * Ability to design, implement, and evaluate programs using outcome data. * Excellent written and verbal communication skills, including presentation skills. * Ability to collaborate effectively with internal and external partners. * Strong critical-thinking and problem-solving abilities. * Demonstrated ability to handle confidential information with discretion. * Proficiency with Microsoft Office tools (Word, Excel, Outlook, PowerPoint); familiarity with platforms preferred. * Ability to balance multiple priorities and meet deadlines in a dynamic environment. * Strong attention to detail while maintaining strategic perspective. * Grant writing or fundraising experience preferred. Schedule: 8-hour shift Monday to Friday Work Location: House of Hope for Recovery, Columbus, OH 43215 Job Type: Full-time Pay: $75,000.00 - $85,000.00 per year Director of Program Development and Outcomes - Columbus, OH 43215 - Indeed.com
    $75k-85k yearly 2d ago
  • Director of Branch Operations (PTA/COTA Leadership)

    Freedom Caregivers

    Mount Vernon, OH

    Job Posting: Director of Branch Operations (PTA/COTA Leadership) Job Type: Full-Time At Freedom Caregivers, we provide exceptional home care with heart. We're seeking a motivated, compassionate, and experienced professional to join our team in a dual role combining administrative leadership and clinical oversight. This position offers the opportunity to impact both client care and branch operations while advancing your career in home health. What You'll Do: Administrative Leadership: Oversee operational procedures, compliance, and financial management. Ensure Agency policies, procedures, and branch strategies align with overall mission and goals. Provide on-site presence and daily oversight to support staffing, census management, and client satisfaction. Provide administrative support, including scheduling and documentation. Manage branch KPIs, budgeting reports, and operational adjustments as needed. Interview, hire, supervise, and develop branch staff while promoting a positive work culture. Complete payroll, billing, and reporting tasks, resolving discrepancies as necessary. Attend local marketing and recruiting events to drive growth. Clinical Leadership (PTA/COTA Focus): Oversee, create and maintain client care plans based on assessments and needs. Conduct supervisory visits and ensure top-quality care standards are met. Support caregivers through training, coaching, and feedback. Serve as a liaison between clients, families, and healthcare professionals. Identify and address safety concerns in client homes. Why Join Freedom Caregivers: Leadership growth opportunities within an expanding agency. Supportive, team-oriented environment. Competitive pay and mileage reimbursement. Flexible scheduling and work-life balance. Opportunity to make a meaningful impact in the lives of clients, families, and caregivers. Equal Opportunity Employer: Freedom Caregivers, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply Today: Join our team and help us continue our mission of providing exceptional home care with heart! Requirements What You Bring: Licensed PTA or COTA in Ohio (active license required). At least 1 year of experience in healthcare, long-term care, rehab, or home health. Strong leadership, communication, and problem-solving skills. Ability to manage multiple priorities, work independently, and adapt to change. Proficiency with Microsoft Office and other software applications. Reliable transportation, valid driver's license, and auto insurance. Positive, entrepreneurial mindset with a passion for high-quality care. Preferred Qualifications: Supervisory or management experience. Recruiting and hiring experience. Knowledge of local healthcare resources and businesses. Associate's or Bachelor's degree in a relevant field. Physical Requirements: Ability to sit, stand, walk, reach, stoop, kneel, crouch, and carry up to 25 lbs. Ability to operate a vehicle and travel up to 75% of the time. Comfortable standing for 60-90 minutes and walking on uneven surfaces up to 1,000 feet.
    $67k-119k yearly est. 22d ago
  • Program Director, Specialty Care

    Andhealth

    Columbus, OH

    Full Time Columbus, OH AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve. We are looking for a Program Director, Specialty Care to play an essential role in building and leading our onsite care operations. In this role, you'll oversee the teams of clinical and non-clinical staff (MAs, RNs, Phlebotomists, etc.) providing care onsite at our community health center partner locations. You'll ensure they have the tools, workflows, and support to deliver their very best to every patient. This role goes beyond traditional practice management. You'll be responsible for outcomes and experiences, not just processes - partnering with data, engineering, and clinical teams to identify gaps, problem-solve, and drive improvements. You'll foster a patient-first mindset, ensuring every interaction goes above and beyond expectations to deliver a "wow" for the patient. You'll also be the face of AndHealth to our CHC partners' operations teams, building trusted relationships and bringing back key learnings to inform our broader model of care. What you'll do in the role: * Lead and support MAs, RNs, and other onsite staff delivering specialty care across multiple CHC sites in Indiana. * Train teams on customer service techniques that are meant to deliver a "wow" at every interaction. * Ensure onsite teams are equipped with the tools, training, and resources they need to best help patients, our partners, your teams, and other clinical staff. * Monitor and take ownership of KPIs set forth by AndHealth, developing a deep understanding of the data and asking the right questions to get to insights. * Serve as a primary liaison to CHC partner operations and practice managers, building strong collaborative relationships. * Bring insights from onsite care delivery back to AndHealth's clinical, operations, and technology teams, helping to shape how our care pathways and services evolve. * Collaborate with cross-functional teams (clinical, engineering, scheduling, care navigation) to improve systems, workflows, and patient outcomes. * Work from CHC partner sites most days to maintain presence and connection with teams. * Contribute to new initiatives and special projects as AndHealth expands its onsite care model. Education & Licensure Requirements: * A builder's mindset - eager to problem-solve, adapt, and create new processes where traditional models may not fit. * Comfort working with data: able to interpret KPIs, identify patterns, and drive action from insights. * Incredible customer service instincts and the ability to coach others in this area. * Strong people-leadership skills, with the ability to coach, motivate, and support clinical staff. * Excellent relationship-building and communication skills, especially in collaborative partnerships. * Willingness and ability to travel regularly to CHC partner sites across Indiana and occasionally to HQ in Columbus, OH. * Experience in healthcare operations, practice management, or a related leadership role. * Bachelor's degree preferred; equivalent experience considered. Other Skills or Qualifications: * A builder's mindset - eager to problem-solve, adapt, and create new processes where traditional models may not fit. * Comfort working with data: able to interpret KPIs, identify patterns, and drive action from insights. * Incredible customer service instincts and the ability to coach others in this area. * Strong people leadership skills, with the ability to coach, motivate, and support clinical staff. * Excellent relationship-building and communication skills, especially in collaborative partnerships. * Willingness and ability to travel to CHC partner sites across Indiana. * Experience in healthcare operations, practice management, or a related leadership role. * Bachelor's degree preferred; equivalent experience considered. * You thrive in fast-changing environments and embrace the opportunity to build something new. * You see yourself as responsible for outcomes, not just processes. * You bring energy, kindness, and conscientiousness to your work and your team. * You are comfortable with technology and enjoy partnering with engineering and operations colleagues to solve problems. Here's what we'd like to offer you: * Equal investment and support for our people and patients. * A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly. * The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together. * A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer. * We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally. * Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, 401k match, Paid time off, Short- and Long-Term Disability, 401k match and more. Additional Requirements: - Remove if not applicable. * (PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months. * (MMR) Measles, Mumps and Rubella or Blood Titers proving immunity. * Varicella - (2) documented doses or Blood Titers proving. * Hep B3 Series. * (Flu) Influenza required. * COVID Vaccine required. * Additional health requirements may also be required. Supervisory Responsibilities: * Direct management responsibility for a team of RNs and MAs supporting clinical care onsite at CHC partner locations. Work Environment: The work environment characteristics described here are representative of those encountered while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The noise level in the work environment is usually quiet. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to sit, stand, talk, visualize, or hear. We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.
    $49k-84k yearly est. 13d ago
  • Program Director

    CMR Recruiting

    Columbus, OH

    Job Description Program Director at a Behavioural Health Facilities Compensation: $80,000 per year Job Type: Full-time Benefits: Group Health, Dental, Vision, Life and Disability Insurance, 401k, PTO Are you passionate about making a difference in others' lives? Do you pride yourself on your positive attitude and dedication to providing top-notch care? Are you looking to join a compassionate and supportive team? We have an extraordinary opportunity for a Division President of Residential Services. We are offering COMPETITIVE with AMAZING BENEFITS and great WORK LIFE BALANCE. If so, we'd love to have you on board!! Position Description: The Program Director for Residential Services will provide strategic leadership and operational oversight to ensure the effective delivery of primary mental health care programs. This role involves managing multiple residential service locations, maintaining compliance with regulatory standards, and promoting a supportive and collaborative environment for both staff and clients. The Program Director will guide program development and implementation to align with the organisation's mission of delivering high-quality, evidence-based treatment and support. They will be responsible for overseeing residential services across Pennsylvania and Ohio. Qualifications for Program Director: Experience in residential program management or adolescent behavioural health. Strong leadership and staff-management skills in fast-paced clinical settings. Solid understanding of trauma-informed care and crisis intervention. Knowledge of Ohio regulations for residential mental health programs. Bachelor's required; Master's preferred. Energetic, organised, and effective during growth and change. Responsibilities for Program Director: (include but are not limited to): Oversee daily operations of the adolescent inpatient/residential mental health program. Supervise direct care staff, shift leads, and support consistent therapeutic structure. Ensure compliance with state regulations and maintain a safe, trauma-informed environment. Collaborate with the Executive Director and clinical team on treatment planning and crisis support. Help implement new programming and support the transition into the new, modernised facility. Maintain communication with families, referral partners, and regulatory bodies as needed. If you're a skilled and experienced Program Directorof Residential Services looking for a challenging and rewarding opportunity, want YOU to apply! #MISCEZ
    $80k yearly 2d ago
  • Community Director - PIE

    Boldlygo Career and HR Management

    Westerville, OH

    Multi-Family Community Director - Bexley, OH Dietz Property Group is looking to hire a full-time Community Director to help lead a residential multifamily property in Bexley, OH. This Community Director position earns a competitive base wage or $20-30 per hour, plus bonuses. We also offer a robust benefits package including health, dental, vision, life insurance, STD/LTD, FSA/Dependent care, generous paid time off (PTO), 10 paid holidays, paid bereavement, paid jury duty, a 401(k) plan with company match, employee assistance programs, and more! A DAY IN THE LIFE AS A COMMUNITY DIRECTOR As a Community Director for Dietz Property Group, you will lead staff to provide excellent customer service and property management with the goal of creating a desirable place to reside thereby maximizing the property's performance. Daily duties include guiding and encouraging staff members, showing apartments to potential residents, collecting rent, and professionally addressing resident questions/needs. In addition to residents and coworkers, you and your Maintenance Supervisor communicate and coordinate with vendors and outside contractors on a regular basis, keeping great resident relations with resident events. Though some duties are daily/weekly, each day will be something different. You love that you are never bored! And, most of all, you feel great about the important part you play in our success as the face of our property management company! WORK SCHEDULE This is a full-time Community Director position for which the hours vary depending on the property needs but mostly is an M-F 9 to 6. READY TO JOIN OUR RESIDENTIAL PROPERTY MANAGEMENT TEAM? Please apply directly at: dietzpropertygroup.com/careers. Dietz Property Group is an Equal Opportunity Employer and does not discriminate based on military or veteran status or any other legally protected classification. This is a non-smoking, drug-free environment. This job description is designed to be a good representation of the job requirements but is not a comprehensive listing of activities, duties or responsibilities required of the employee. Qualifications QUALIFICATIONS FOR A COMMUNITY DIRECTOR A minimum of 3 years of leasing experience with at least 1 year in a property management leadership role Proven leadership ability to manage a staff of employees A problem solver, with a high sense of urgency and a can-do attitude Strong verbal and written communication skills Dedication to exceptional customer service A commitment to the core values and purpose outlined at the beginning of this ad Do you have these qualifications and maybe more?! If so, you might just be perfect for this residential Community Director / Property Manager position! Additional InformationAll your information will be kept confidential according to EEO guidelines.
    $20-30 hourly 60d+ ago
  • Director of The Writers Workshop and Programs

    Kenyon College Inc. 4.2company rating

    Gambier, OH

    The Kenyon Review seeks a strategic, collaborative, and mission-driven Director of The Writers Workshop and Programs to lead the administration, planning, and continuous development of residential and online adult Writers Workshops. Reporting to the Editor of The Kenyon Review, this full-time role is central to ensuring the ongoing excellence, growth, and impact of KR's adult workshop and programs.
    $65k-83k yearly est. 60d+ ago

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