Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between directors, service delivery and service directors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a director, service delivery, becoming a service director takes usually requires 4-6 years. Additionally, a director, service delivery has an average salary of $141,674, which is higher than the $114,981 average annual salary of a service director.
The top three skills for a director, service delivery include service delivery, healthcare and customer service. The most important skills for a service director are patients, healthcare, and patient care.
| Director, Service Delivery | Service Director | |
| Yearly salary | $141,674 | $114,981 |
| Hourly rate | $68.11 | $55.28 |
| Growth rate | 16% | 28% |
| Number of jobs | 39,078 | 64,277 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 59% |
| Average age | 47 | 47 |
| Years of experience | 8 | 6 |
A director of service delivery spearheads and oversees the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations. They may also liaise with internal and external parties, building positive relationships with them. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while enforcing the company's policies and regulations, developing new ones when necessary.
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Directors, service delivery and service directors have different pay scales, as shown below.
| Director, Service Delivery | Service Director | |
| Average salary | $141,674 | $114,981 |
| Salary range | Between $106,000 And $189,000 | Between $70,000 And $188,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | AstraZeneca | Mayo Clinic |
| Best paying industry | Finance | Technology |
There are a few differences between a director, service delivery and a service director in terms of educational background:
| Director, Service Delivery | Service Director | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between directors, service delivery' and service directors' demographics:
| Director, Service Delivery | Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 57.2% Female, 42.8% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.6% American Indian and Alaska Native, 0.2% | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 12% |