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The differences between directors, service delivery and technical managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a director, service delivery, becoming a technical manager takes usually requires 1-2 years. Additionally, a director, service delivery has an average salary of $141,674, which is higher than the $116,619 average annual salary of a technical manager.
The top three skills for a director, service delivery include service delivery, healthcare and customer service. The most important skills for a technical manager are project management, infrastructure, and architecture.
| Director, Service Delivery | Technical Manager | |
| Yearly salary | $141,674 | $116,619 |
| Hourly rate | $68.11 | $56.07 |
| Growth rate | 16% | 8% |
| Number of jobs | 39,078 | 116,732 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 61% |
| Average age | 47 | 40 |
| Years of experience | 8 | 2 |
A director of service delivery spearheads and oversees the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations. They may also liaise with internal and external parties, building positive relationships with them. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while enforcing the company's policies and regulations, developing new ones when necessary.
A technical manager is responsible for maintaining the company's information systems database and analyzing technology system matters to ensure its efficiency and accuracy in supporting business operations. Technical managers perform network checks regularly to assess any possible malfunctions that might compromise the company's cybersecurity. They carefully analyze business and clients' specifications on working with systems integration, responding to end-users' concerns and inquiries. A technical manager must have excellent knowledge of the information technology systems industry, as well as a strong command on network codes to conduct adjustments and manage network infrastructure.
Directors, service delivery and technical managers have different pay scales, as shown below.
| Director, Service Delivery | Technical Manager | |
| Average salary | $141,674 | $116,619 |
| Salary range | Between $106,000 And $189,000 | Between $84,000 And $161,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | AstraZeneca | A.T. Kearney |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a director, service delivery and a technical manager in terms of educational background:
| Director, Service Delivery | Technical Manager | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between directors, service delivery' and technical managers' demographics:
| Director, Service Delivery | Technical Manager | |
| Average age | 47 | 40 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 83.7% Female, 16.3% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.6% American Indian and Alaska Native, 0.2% | Black or African American, 8.0% Unknown, 5.6% Hispanic or Latino, 14.6% Asian, 6.4% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 14% |