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Division manager vs general service manager

The differences between division managers and general service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a division manager and a general service manager. Additionally, a general service manager has an average salary of $85,187, which is higher than the $81,755 average annual salary of a division manager.

The top three skills for a division manager include customer service, project management and safety program. The most important skills for a general service manager are customer service, customer satisfaction, and business plan.

Division manager vs general service manager overview

Division ManagerGeneral Service Manager
Yearly salary$81,755$85,187
Hourly rate$39.31$40.96
Growth rate6%6%
Number of jobs349,279435,376
Job satisfaction--
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 58%
Average age4444
Years of experience66

What does a division manager do?

Division managers supervise a section of the company and are responsible for that division's success. General duties include organizing, planning, allocating resources, and managing the daily operations of the sector. Part of their duty is to evaluate the division's performance and develop strategies for performance improvement. They ensure that compliance to policies and procedures is maintained by the team members. Also, they assist in employee recruitment and performance evaluation for promotion, retention, and termination undertakings. Additionally, division managers need to fix issues that hinder achieving division goals and success.

What does a general service manager do?

General service managers are professionals who manage the administrative activities of a company to ensure that a proper environment for its operations is achieved. These managers are required to supervise the maintenance activities and upgrades of equipment and systems so that they can minimize disruptions of business activities. Under the direction of the finance manager, general service managers must coordinate with service providers on matters related to finance and tax. They must also manage teams to ensure that they comply with local and occupational health laws.

Division manager vs general service manager salary

Division managers and general service managers have different pay scales, as shown below.

Division ManagerGeneral Service Manager
Average salary$81,755$85,187
Salary rangeBetween $51,000 And $130,000Between $52,000 And $137,000
Highest paying CitySan Mateo, CAMountain View, CA
Highest paying stateCaliforniaCalifornia
Best paying companyDignity HealthStanford University
Best paying industryFinanceFinance

Differences between division manager and general service manager education

There are a few differences between a division manager and a general service manager in terms of educational background:

Division ManagerGeneral Service Manager
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 58%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Division manager vs general service manager demographics

Here are the differences between division managers' and general service managers' demographics:

Division ManagerGeneral Service Manager
Average age4444
Gender ratioMale, 77.4% Female, 22.6%Male, 78.3% Female, 21.7%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.3% American Indian and Alaska Native, 0.5%Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between division manager and general service manager duties and responsibilities

Division manager example responsibilities.

  • Achieve $2.5 million increase in EBITDA, from - $2.3 million to + $200K.
  • Exceed budget in years two & three and achieve ISO certification in year one.
  • Exceed budget in years 2 & 3 and achieve ISO certification in year 1.
  • Launch the usage of a CRM tool to assist associates in managing book of business.
  • Develop operational plans, implement schedules, coordinate supply logistics and manage the operational plan from inception to completion.
  • Establish productive working relationships with state and federal regulatory agencies, reorganize and improve operation, and achieve OSHA compliance.
  • Show more

General service manager example responsibilities.

  • Lead team through ISO certification which increase quality and processes.
  • Lead RFP process for CRM software to include extensive evaluation and contract negotiation.
  • Stabilize logistics organization, recruit and train 2 key positions, achieve zero staff turnover for two years.
  • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
  • Maximize repair/assembly departments' workflow, parts inventory, and logistics.
  • Improve quality systems across all plants and obtain QS or ISO certification at all sites.
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Division manager vs general service manager skills

Common division manager skills
  • Customer Service, 16%
  • Project Management, 7%
  • Safety Program, 6%
  • Oversight, 6%
  • Human Resources, 5%
  • Financial Statements, 4%
Common general service manager skills
  • Customer Service, 20%
  • Customer Satisfaction, 7%
  • Business Plan, 6%
  • Employee Development, 5%
  • Oversight, 5%
  • Financial Statements, 5%

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