Division traffic superintendent vs customer service manager

Differences between division traffic superintendent and customer service manager duties and responsibilities

Division traffic superintendent example responsibilities.

• Assist in achieving ISO certification for Columbia branch.
• Manage all logistics operations, including inbound/outbound logistics and internal movement and storage of all company materials.
• Protect valuable banking, insurance and healthcare customer relationships while managing client global communication needs and adhering to regulatory compliance standards.
• Establish personnel controls, training programs, and logistics administrative procedures.
• Protect valuable banking, insurance and healthcare customer relationships while managing client global communication needs and adhering to regulatory compliance standards.
• Conduct and complete internal reviews of domestic mutual funds and institutional operations, including compliance with Sarbanes-Oxley and anti-money laundering requirements.

Customer service manager example responsibilities.

• Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
• Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
• Manage installation and customization of ACD system and PBX for business office call center operations.
• Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
• Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
• Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
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