E-commerce director vs client services director

The differences between e-commerce directors and client services directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an e-commerce director and a client services director. Additionally, an e-commerce director has an average salary of $122,256, which is higher than the $117,337 average annual salary of a client services director.

The top three skills for an e-commerce director include digital marketing, google analytics and user experience. The most important skills for a client services director are client service, customer service, and business development.

E-commerce director vs client services director overview

	E-Commerce Director	Client Services Director
Yearly salary	$122,256	$117,337
Hourly rate	$58.78	$56.41
Growth rate	5%	5%
Number of jobs	82,963	103,218
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 74%
Average age	46	46
Years of experience	8	8

What does an e-commerce director do?

An e-commerce director focuses on everything concerning the e-commerce direction of the company. The development of an effective e-commerce strategy rests on the shoulders of the e-commerce director. The e-commerce director is an essential part of the marketing team and also is one who conceptualizes advertisements. Aside from this, the e-commerce director also monitors all e-commerce strategies' performance and decides where to adjust to maximize sales and profit. The e-commerce director should have relevant expertise in marketing and has a good creative grasp in advertising.

What does a client services director do?

A client services director is responsible for maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients, following their deliverables and business requirements. Client services directors oversee project management procedures, identifying inconsistencies, and revising business plans to improve outputs and achieve client satisfaction. They also recommend cost-reduction techniques, as well as processes to maximize productivity and enhance the utilization of resources. A client services director coordinates with the clients for progress updates, as well as informing them of adjustments and opportunities for business development.

E-commerce director vs client services director salary

E-commerce directors and client services directors have different pay scales, as shown below.

	E-Commerce Director	Client Services Director
Average salary	$122,256	$117,337
Salary range	Between $77,000 And $193,000	Between $84,000 And $162,000
Highest paying City	San Bruno, CA	San Francisco, CA
Highest paying state	California	New Jersey
Best paying company	Levi Strauss & Co.	First Republic Bank
Best paying industry	Technology	Technology

Differences between e-commerce director and client services director education

There are a few differences between an e-commerce director and a client services director in terms of educational background:

	E-Commerce Director	Client Services Director
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 74%
Most common major	Business	Business
Most common college	University of Southern California	University of Southern California

E-commerce director vs client services director demographics

Here are the differences between e-commerce directors' and client services directors' demographics:

	E-Commerce Director	Client Services Director
Average age	46	46
Gender ratio	Male, 68.7% Female, 31.3%	Male, 45.1% Female, 54.9%
Race ratio	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	7%	7%

Differences between e-commerce director and client services director duties and responsibilities

E-commerce director example responsibilities.

Manage and maintain a profitable ROAS for PPC campaigns.
Manage the business justification and implementation of market-base Internet technology, gather market intelligence, perform competitive analysis and track ROI.
Create new revenue streams through B2C online sales channels-ebay, amazon, and websites.
Develop B2B and B2C websites and coordinate usage of data management tool to add-edit-delete data.
Slash spending 35 percent in 6 months by executing marketplace presence strategies that reduce PPC expenditures.
Develop measurement and reporting that will enable tangible ROI analysis on all digital media efforts and communicate effectively to all management.

Client services director example responsibilities.

Manage both internal personnel and external vendor relationships for web development, SEO, and SEM projects.
Lead full cycle implementations of SaaS solution from requirements building, through application development, QA/UAT, and production migration.
Manage SLA agreements with major clients, ensuring that all stakeholders are in compliance with the provisions of the agreement.
Reconfigure and optimize Salesforce capabilities to better track and manage accounts.
Manage and facilitate new hire orientation, administer employment on-boarding process for contingent workforce, process and audit weekly contingent payroll.
Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.

E-commerce director vs client services director skills

Common e-commerce director skills

Digital Marketing, 13%
Google Analytics, 7%
User Experience, 4%
ROI, 4%
Project Management, 3%
Conversion Rates, 3%

Common client services director skills

Client Service, 11%
Customer Service, 8%
Business Development, 7%
Excellent Interpersonal, 4%
Project Management, 4%
Healthcare, 4%

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E-Commerce Director
E-Commerce Director vs Client Services Director

Updated January 8, 2025

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