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The differences between escalation specialists and technical specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation specialist and a technical specialist. Additionally, a technical specialist has an average salary of $88,773, which is higher than the $36,240 average annual salary of an escalation specialist.
The top three skills for an escalation specialist include process improvement, customer complaints and inbound calls. The most important skills for a technical specialist are customer service, technical support, and patients.
| Escalation Specialist | Technical Specialist | |
| Yearly salary | $36,240 | $88,773 |
| Hourly rate | $17.42 | $42.68 |
| Growth rate | 10% | 10% |
| Number of jobs | 67,740 | 121,151 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An escalation specialist is responsible for supporting and managing escalations while maintaining the relationships between departments and servicing client needs. Your day-to-day duties will include handling all ticket escalations, providing technicians direct feedback following the ticket resolution, and reviewing small projects based on technician and client requests. In addition, you will look for ways to improve client profitability and analyze client issues using root-cause analysis. You are also expected to attend meetings on process improvement and promote cooperative effort and teamwork.
The role of technical specialists is to provide technical support for applications and programs to staff members and customers within an organization. They train staff and customers on products and apps and offer advice on the best practices for utilizing technical programs and applications. They also design training materials to teach other staff members the most effective methods of using its technology. It is also their job to reduce company costs by looking for ways to improve productivity and lessen expenses.
Escalation specialists and technical specialists have different pay scales, as shown below.
| Escalation Specialist | Technical Specialist | |
| Average salary | $36,240 | $88,773 |
| Salary range | Between $20,000 And $64,000 | Between $62,000 And $126,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | Delaware |
| Best paying company | Meta | Finnegan Henderson Farabow Garrett & Dunner |
| Best paying industry | Technology | Technology |
There are a few differences between an escalation specialist and a technical specialist in terms of educational background:
| Escalation Specialist | Technical Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between escalation specialists' and technical specialists' demographics:
| Escalation Specialist | Technical Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 40.0% Female, 60.0% | Male, 71.2% Female, 28.8% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 12.5% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |