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The differences between general supervisors and service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a general supervisor and a service manager. Additionally, a general supervisor has an average salary of $78,650, which is higher than the $74,009 average annual salary of a service manager.
The top three skills for a general supervisor include continuous improvement, production supervisors and oversight. The most important skills for a service manager are POS, performance reviews, and cash handling.
| General Supervisor | Service Manager | |
| Yearly salary | $78,650 | $74,009 |
| Hourly rate | $37.81 | $35.58 |
| Growth rate | 6% | 6% |
| Number of jobs | 80,113 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 52% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A general supervisor supervises and oversees the daily performance of workers. They are expected to set goals and deadlines for their company. They may also have to organize employees' workflow and ensure that they understand their duties. They also monitor the productivity of employees and give constructive feedback.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
General supervisors and service managers have different pay scales, as shown below.
| General Supervisor | Service Manager | |
| Average salary | $78,650 | $74,009 |
| Salary range | Between $59,000 And $104,000 | Between $47,000 And $116,000 |
| Highest paying City | Atlantic City, NJ | San Francisco, CA |
| Highest paying state | New Jersey | New York |
| Best paying company | Southern California Edison | Latham & Watkins |
| Best paying industry | Finance | Technology |
There are a few differences between a general supervisor and a service manager in terms of educational background:
| General Supervisor | Service Manager | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between general supervisors' and service managers' demographics:
| General Supervisor | Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 78.2% Female, 21.8% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |