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The differences between global senior program managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a global senior program manager and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $109,863 average annual salary of a global senior program manager.
The top three skills for a global senior program manager include project management, program management and SR. The most important skills for a senior service manager are project management, client relationships, and business development.
| Global Senior Program Manager | Senior Service Manager | |
| Yearly salary | $109,863 | $129,065 |
| Hourly rate | $52.82 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 210,551 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
The global senior program manager acts as a coordinator for the organization's projects and performs various tasks including supervision, account management, daily staff assignments, budget planning, cost control, and tracking program expenses by collaborating with various global departments to enhance all global programs. He/she should have excellent analytical, decision-making, leadership, and organization skills and knowledge about project management to be able to oversee and organize activities to ensure its compliance with the organization's goals.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Global senior program managers and senior service managers have different pay scales, as shown below.
| Global Senior Program Manager | Senior Service Manager | |
| Average salary | $109,863 | $129,065 |
| Salary range | Between $82,000 And $147,000 | Between $92,000 And $179,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Citi | NVIDIA |
| Best paying industry | Professional | Professional |
There are a few differences between a global senior program manager and a senior service manager in terms of educational background:
| Global Senior Program Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between global senior program managers' and senior service managers' demographics:
| Global Senior Program Manager | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 14.2% White, 64.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |