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The differences between health advisors and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a health advisor and a customer service associate. Additionally, a health advisor has an average salary of $80,312, which is higher than the $31,709 average annual salary of a customer service associate.
The top three skills for a health advisor include patients, employee engagement and social work. The most important skills for a customer service associate are patients, sales floor, and plumbing.
| Health Advisor | Customer Service Associate | |
| Yearly salary | $80,312 | $31,709 |
| Hourly rate | $38.61 | $15.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 85,719 | 380,943 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A health advisor is a medical expert who specializes in developing various health programs and projects to provide patients with optimal healthcare services. They are primarily in charge of helping patients navigate and understand the healthcare system. Their responsibilities also include performing research and analysis to identify the community's needs, coordinating with fellow experts, setting objectives and guidelines, and referring patients to other services when necessary. Moreover, a health advisor must maintain an active communication line with staff for a smooth and efficient workflow.
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Health advisors and customer service associates have different pay scales, as shown below.
| Health Advisor | Customer Service Associate | |
| Average salary | $80,312 | $31,709 |
| Salary range | Between $49,000 And $129,000 | Between $24,000 And $40,000 |
| Highest paying City | Washington, DC | Richmond, CA |
| Highest paying state | Maryland | California |
| Best paying company | The Moses H Cone Memorial Hospital | Fidelity Investments |
| Best paying industry | Health Care | Finance |
There are a few differences between a health advisor and a customer service associate in terms of educational background:
| Health Advisor | Customer Service Associate | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between health advisors' and customer service associates' demographics:
| Health Advisor | Customer Service Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.6% Female, 65.4% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 19.8% Asian, 6.7% White, 56.3% American Indian and Alaska Native, 0.8% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |